i've recently received e-mails about claiming a price from Microsoft in the UK, this as a result of a lottery of something similar, they are using the company's real name to promote this. I received them whitout any annuncement or advice of spam, a checked on the net about that and i found it was fake, becareful!!! read full review »

The room was dirty and had a horrible odor. The bathroom at the airport was cleaner than the bathroom in our room. The shower was rusted and there were bugs in the room. We tried to contact the person who we paid to take care of us, but he did not respond. We were followed to our room by a man who was either drunk or on drugs begging for Pesos. We never stayed the night. We checked out and went to another hotel in the area. We had paid for the meal plan, and so far I have tried to contact Perfect Travel Promotions that booked the trip for... read full review »

This hotel is on the downward slide. Watch out 4 the snakes! The Concierge pushed us for a tour of the club - a timeshare scam, upon our arrival, after 13 hours of traveling. When we refused to sign a commitment the day of the timeshare meeting, Max, a manager for the marketing company, treated us rudely. We booked some tours with a Reef staff member. Alan scammed us out of several hundred USD, and I was unable to take my son fishing, one of the reasons we went to Mexico. I found out that even though Alan wore a Reef shirt and nametag, he did... read full review »

Pure bait and switch, misleading tactics. I paid 3500 for 10 wk vacation package. Was told all-inclusive fees were usually optional at many resorts, not true. Also can never get booked in many resorts, inventory availability problems. the fact is that I can always find a better deal doing the non vacation club route. The week package deal they offer sounds like a steal but don't forget the all -inclusive fees. they are not optional but mandatory. this was a lie but how do you prove it. I've complained once but got the run around with... read full review »

A few weeks ago I had to rent an automobile at the Atlanta Airport. I made a reservation on line with E-Z Car Rental. I have rented from them in the past year and I am on their preferred list. When I arrived at the Atlanta Airport E-Z Rental Car desk at approximately 9:00 PM and presented my rental confirmation agreement along with my driver license and credit card the clerk told me that she could not rent to me. When I asked why she told me that their computer said that I had either an accident of charge back on my record. I explained... read full review »

Ocean Coral = Porto Morales Cancun Mexico I booked my vacation through Book it on 3-19-08. I requested an Ocean View. (my one request) I have Lupus, and I thought that if the sun became too much that I could at least have a balcony to see my children in the pool or ocean. I asked if upgrading the room would assure a view. The Book it representative put me on hold and called the Hotel, I was then told that my request for the view was noted on my reservation and that I would have a full or partial view. I called too late to book my... read full review »

Ocean Coral = Porto Morales Cancun Mexico I booked my vacation through Book it on 3-19-08. I requested an Ocean View. (my one request) I have Lupus, and I thought that if the sun became too much that I could at least have a balcony to see my children in the pool or ocean. I asked if upgrading the room would assure a view. The Book it representative put me on hold and called the Hotel, I was then told that my request for the view was noted on my reservation and that I would have a full or partial view. I called too late to book my... read full review »

In June 2008 I received information from customer service that I could reduce my monthly payment (by 40.00/mo) for a time share that we were pressured into purshasing during a vacation in February. My husband put over $7000 down and now whenever I try to contact them, we are given a message that they will contact us within 2 days (which does not happen) or to contact them via e-mail which is impossible because we cannot get into their e-mail. At this point, I am trying to reach them to inform them that they are charging me a late charge... read full review »

Dear reader, There is no secret that tourism is the mayor industry in this area and with that comes Timeshares, an industry that worldwide has got a bad reputation by many, with high pressure sale pitches and even plain lies in order to make people to buy them and that it don’t work. With that in one hand and in the other having the information that year 2006, 8% of all timeshares sold in the world were sold in Mexico and the developers says that their hotels has an average occupation higher then 70% with people using their... read full review »

Purchased a time share but changed my mind and was unable to get money returned. It seems all contacts are always changing and miss identifying their position saying thart they are a company lawyer but find out they are only a sales person. You never get the incharge person. read full review »

They have taken money without providing. All i saved for to take my disabled son on a life long trip is washed away in their so called beaches. read full review »

The United States State Department has a warning on their website against signing any contract in Mexico without getting proper legal advice. The reason is there are so many problems that Americans are having from getting duped into sales and there is nothing the State Department can do to help get the money back. Amereicans con Americans in America. Americans who move to Mexico also con Americans. Just because they are Americans, don't trust them. Consider the sources of your information. Google any one or company with the word... read full review »

Fairmount Rancho Banderas significantly increased their Assessment Fees in 2007. I was wondering if there is anyone else out there that realized that the contract we signed as well as section 7.7 of the rules and regulations says that they cannot increase the assessment more than 15% over the previous year? Has anyone out there pursued this matter legally, if so any advise? If not, is anyone interested in pursuing a class action law suit? read full review »

Before ever doing business in this development, carefully research. Search for Real Del Mar Complaints, and Frisas Complaints. They are the owners of the development and responsible for maintaining the grounds and the homeowner associations. Do not use their sales office, they are not responsible for problems when the sellers do not deliver. Do not ever buy property in Mexico without an attorney. Use a good real estate agent, but be careful with that. Coldwell Banker that was in Rosarito went bankrupt and left many without what they were... read full review »

This developer, along with the US promoter, real estate network, Marshall Reddick, have not been responding to inquiries concerning the status of the two developments that the developer has taken investor funds. These are the Baja Golden Beach resort and San Felipe by the Sea. The lack of transparency and communication is cause for concern. We are looking for other investors in these deals to network with and discuss alternatives. read full review »

I went to this doctor in Tijuana, Zona del Rio, Mexico for nose surgery on 02/07. I had my nose broken and I wanted to straightened my nose. Dr. Milla was told right before surgery not to turn my nose up and to leave my Mexican nose. The swelling started to go down after 7 months and I was so traumatized by what I saw he had done to my nose. He took my nose off from the bottom, the front, the sides, the top. He totally disfigured me. I use to take a lot of pictures before this surgery since I was photogenic. Now I look so horrible. It i... read full review »

I purchased a designer rug from Carpet Emporium, a company recommended in Carnival Cruise Lines, passenger info while in port in Cozumel, while on a cruise returning to Tampa l/27/08. Company failed to send carpet, charged my Discover Card immediately. Promised a refund, when that went nowhere, I agreed to take delivery. Carpet Emporium said it would be shipped via DHL; DHL to date has not shipped said rug; Carpet Emporium has not returned my phone messages, nor answered the one remaining email address remaining (all other email addresses no... read full review »

My 85 100% disabled year old mother was lied to and misled as to what Royal Holiday Vacations offers its customers by a man in Mexico who informed my mother, ; (1) that if she purchased their plan and paid them 7500.00 down, making payments on a ballance of 17, 000.00 she would be able to travel the rest of her life for free. In addition she was told that if she passed away before she was able to pay off the debt, the debt would be paid in full and her family would own nothing and have full use of the membership plan she was paying for. We... read full review »

They lied to us about the value of our Las Vegas timeshare which they promised to sell for $12,000. We were required to list with Resorts Solutions (a partner in the scam) for $500. I kept reducing the price but it did not sell for $100. We were given 3 weeks at El Cid which we were told we could sell for $2200 each. Again, no sale at $500. We were assured that we bought enough points for a 2 bedroom unit at El Cid & other RCI resorts. El Cid raised the number of points so we are no longer able to get a 2 bedroom unit. read full review »

In May, 2007, we vacationed at the Sunset Lagoon, Cancun. While there, we attended a supposedly 90 minute tour which turned into over 5 hours. We were presented with an attractive and enticing timeshare purchase program, along with a guaranteed rental program of our unused weeks to alleviate fees. After entering into the contract, we questioned our sales agent each day of the rental program validity and were continuously assured of its activity. On the 5th day, we went to the office, again to question the program and were unable to... read full review »

A complaint has been resolved by the company and removed. read full review »

We were told that this membership will give you so many free weeks of vacation and access to all of the 5 star resorts at 50 % off. We were under pressure to sign up with this company membership and what was promised to us we didn't receive. We called to cancel they said that they can't refund our money. I feel that this company is fraud and should be stopped selling wrong membership. read full review »

We did a really stupid thing and purchased a vacation club in Mexico represented and sold by a Myan Palace rep.. We now have spent 2500.00 and can not get into any resorts for dates requested. This product as we have found by the web reading available is the way they do business. We have a time share also but do to the very poor protection and laws we have for sale also. We have traveled to Mexico a lot almost every year. We will not be going back this was just another way to get money out of us. In the US it would have been Illegal. Oh yea... read full review »

During our vacation in Cozumel, Mexico, on 11/23/07, my wife and I agreed to view a presentation for a Royal Holiday vacation plan. A sales person gave us a tour through the resort which is pretty amazing in Cozumel, and offered to buy a timeshare from Royal Holiday. We liked what the company offered, but we had no plants to buy anything. Then another salesman (unfortunately, we don’t remember his name) took place and assured us that if we buy the timeshare in Royal Holiday, we will have opportunity to travel around the world spending... read full review »

This company is changing my credit card without any organization, I never have requested anything from this company. I have requested to stop the charges but they simple don't stop. read full review »

Arrived at the RIU Jalisco Resort the night of the 6th of January checked in were told there were no keys to the room safes available until the next morning, went to our rooms (3 rooms 6 family members). Dropped off our luggage and went down to the beach spent about an hour at the beach then returned to or rooms to change while returning to the rooms one of the resorts security men followed us back into the hotel then to our rooms watched us exit our rooms as we went to the sports bar for a night cap , returned 45 minutes later to find someone... read full review »

Several years ago, while visiting Mexico, we purchased a vacation package from Mayan Resorts great vacations club. We recently attempted without success to book a vacation on-line. We called the 800 number provided by the company, only to be placed on hold and disconnected. The Company has not responded to our e-mails. This is obviously a scam. read full review »

I just got back from a Mexican trip at the Grand Mayan Riviera Maya. My wife and I decided to go on an information breakfast on our first morning. It ended up being a timeshare presentation. We said it would take 90 minutes. Four hours later we ended up buying a Great Vacations Club Gold Membership. Our salesman, or should I say our 4th salesman, pretending to be a quality control personal duped us. We ended up buying a Gold Membership for $3,700.00 US Dollars. To quote or salesman, Michel Nesme, "This membership is just a slice of... read full review »

The note below encompasses the explanation of our situation in a letter to the alleged owner of the Hotel. We obtained his name from the Hotel Manager we spoke to, but after following up with the phone number she gave us for him we were unsuccessful in getting to speak with him. She had given us an incorrect number. Dear Mr.. Ornelos, I am writing to you to express my severe disappointment with the results of what was supposed to be a dream vacation that has turned into a nightmare. My mother and father booked this vacation for... read full review »

My ordeal took place on August 23, 2007 when we too fell victims to the false promises and illegal sale tactics used by Mayan Nuevo Vallarta sales reps. We had a week exchange through RCI to stay at the Mayan Palace Nuevo Vallarta. Upon our arrival we were invited to what should have been a 90 minute sales presentation, that actually took over five hours. "Serg" our sales representative gave both my husband and I a tour of the property which by the way was gorgeous! During the tour Serg began his sales pitch by using our current... read full review »

The room was dirty and had a horrible odor. The bathroom at the airport was cleaner than the bathroom in our room. The shower was rusted and there were bugs in the room. We tried to contact the person who we paid to take care of us, but he did not respond. We were followed to our room by a man who was either drunk or on drugs begging for Pesos. We never stayed the night. We checked out and went to another hotel in the area. We had paid for the meal plan, and so far I have tried to contact Perfect Travel Promotions that booked the trip for... read full review »

My husband is in Puerta Vallarta Mexico and went to a Chuches Chicken. The next day he was feeling queezy. He didn't leave the house. The following day he felt hot to the touch with a severe headache. The following day he was so bad he went to the doctor. He had a 104 temperture and couldn't keep any food down. After running blood and urine tests the doctor said he had Ecoli/ Salmonilla posioning. In the days prior to these findings, the only place he had eaten was Churches Chicken. He missed Thanksgiving dinner due to thi... read full review »

We were promised all kinds of stuff to lure us in. We were told that we would get our investment back after 30 years but if you read the small print on back of certificate it is not true. We did some comparison shoping and found that it was actually cheaper to book vacations though a travel agent or Expedia than it was through Holday Travel. The royal holdiay website is also a joke. When you try to book a vacation, it keeps telling you that it is unavailable. Also your annual membership can go up every year, they tell you that they need... read full review »

We were lied to by the salespeople throughout our presentation. Nothing they said was actually true. Do not go to their resort. The free breakfast was certainly not worth the misery we now are going through. At the presentation, we told the sales rep that we were not interested in the timeshare, that we were happy with our current timeshare, she then shifted gears and told us it was a great investment! That we would OWN a part of the Mayan Palace and that our current timeshare did not offer ownership. She also told us that we could... read full review »

My name is Carmen Azevedo. My husband David and I stayed at the Oasis Cancun January 13-20/07 on our honeymoon. When we were checking in we were directed to the concierge to set up a honeymoon package, which we never received. The lady that helped us set up a meeting on Sunday January 14/07 with what we thought was the Nolitour representative as sit was at the same time as what we had on our package. When we arrived on the Sunday the meeting was in fact with a representative for Royal Holiday which has an office set up at the Grand Oasi... read full review »

Well well apple vacations told me they would get back to me about my vacation complaint in 30 days? My vacation was in june?what year will they respond to my complaints? We paid for an ocean view and got palm trees, watered down drinks, one crowded pool, old workout equipment, expensive excursions they push and expensive massages, souvenir shop full of crappy items they can keep,a disco catering to young people, and they keep telling me theres no complaints. Apple please open your eyes this time and read the complaint instead of taking everyones money and running with it. People are not satisfied with your vacation resorts. Get it? read full review »

We were enjoying a nice vacation in Puerta Vallerta w/my parents, when we were hounded endlessly by a man wanting us to sit through a 90 min. presentation at the Mayan Resort in Puerta Vallerta in exchange for $300 per couple, a bottle of tequila, breakfast, and taxi fare to and from Puerta Vallerta. It was our last day of vacation before returning to the states, but we decided 90 minutes of our attention would be worth all the gifts he promised. He asked our ages, (including my parents) and said he would pick us up personally the next morn... read full review »

Like more than 500 others, with whom we are joined together in a Yahoo group, we were scammed by this "club/hotel" in Playa del Carmen, MX. We were promised everything but the moon, in a three-hour closed-door presentation at the hotel. We thought it was a fantastic way to travel and save some money. But after we signed up, it has been nothing but hell ever since. First, they never followed through on ANYTHING they promised. They lied, cheated and stole from us, promising WORLD CLASS ACCOMMODATIONS at THOUSANDS of great resort... read full review »

WE purchased a timeshare from BRaden PEarson-representative for Playa Del Sol Grand. We purchased this with the expectations of renting the weeks. Braden connected us to Royal Holiday and at that time we gave them 7 weeks of our rental in exchange for $8000, to arrive on 8/1/07. We have received no check and we cannot get anyone to helps us. This is a scam-Braden Pearson is a representative of PlayDel Sol and Play Del Sol should take some responsibility for their sales representatives. BEWARE!!! read full review »