"Consumer Reviews on Companies, Products and Services"

Bluegreen Resorts

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Category: Business & Finances

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Las Vegas, Nevada, United States

Bluegreen Resorts Reviews

April 3, 2008
Ripped Off over and over again
I was interested in roomier lodging for my family and my father in law liked his time share so me and my husband started searching. We came across Bluegreen and went to their meetings. During this meeting we were lied to on nearly every detail of the benefits offered. We were not told about not being able to call and make a reservation any earlier than 45 days in advance, than when you go to make your reservation your first choice is almost never available. Of course, I found this out while trying to make my first reservation. I was told that the golf course on the resort was discounted for owners, it is not, which is one of the reasons my husband like this company in the first place. I was not informed of the maintenance fees, and club dues hike every year which has been about 10%. I was also not informed about the late fees and collection procedures for club dues and maintenance fees. My maintenance fees are $516.20, and 90 days later I had to pay Pinnacle Recovery $861.71. Now mind you I had to call Pinnacle Recovery myself as I had not even received a stmt from them yet. I asked Blue Green if they were aware of the charges Pinnacle was attaching to their customers bills and after being transferred 3 times I found out that they are aware and do not care, and do not have to disclose this information to their customers. Buyer Beware. Just so you know, my father in law recently passed away and his time share dues were sent to collection due to probate, and I had to pay them and the collection agency fee was only 10% at the most, and it was not Pinnacle Recovery. Good luck searching for a time share, I heard Fairview was a reputable company.
March 29, 2008
Rude, liars, rip offs
Spring of 2007 a telemarketer began calling offering us a special deal at Blue Green Resorts. After about the 10th call of my wife and I tossing it back and forth with talk to my husband to talk to my wife, I finally talked to the telemarketer. She made a great offer for $250.00 we would have 3 days /2 nights all inclusive vacation including shows and meals at one of Blue Green Resorts premier resorts.
This was too good to be true, and the first and last question I asked was if this was a time share promotional offer and she responded several times that it was not. It was simply a vacation package being offered by Blue Green Resorts, at a location of our choice at any of their resorts which included Hilton Head North Carolina. It was all inclusive with the exception of travel. We had a year to use the vacation.
In 1999 we purchased such a package to Branson Mo, and had a great time .. NO TIME SHARE
When we finally ( three months later) received our vacation package from Blue Green Resorts it was a time share.
We were out $250.00 so we decided to keep the package and take a trip to the Blue Green Resort at Hilton Head.
Last week we decided we had some free time and would use our package. First thing we were told was that we had purchased a Branson Vacation and that was where we would have to go.
We said okay to Branson and were given three days and two night at the Raddison in Branson. ( I have copies of the reservations documents sent to us by Blue Green)
When we arrived we were told that we could not stay at the Raddison. We were told that the Raddison had no rooms available, my wife countered this with she had checked on the reservations before we left home earlier that day and they confirmed that we had reservations, then the VERY RUDE, young man told us that the Raddison was a piece of SH*T, and the Travel Lodge was a much nicer hotel, no amount of arguing would get them to allow us to keep the Raddison Reservation.
We checked into the Travel Lodge, which possibly had been closed up for the winter and just reopened. It smelled very musty, ( we both were suffering from Allergies) There were spiders and spider webs. It was not up to the standard of the Raddison. It actually was not up to the standard of most Branson Lodgings.
We took the 90 minute tour which lasted 2and 1/2 hours, and was treated very rude when we told them we were not interested in buying a time share, We were even told how much we would regret not buying if one of us died and we didn't have vacation memories to sustain us.
We finally got out of there and returned to the REWARDS CENTER for our show tickets and meal vouchers.
The tickets was two tickets off THEIR LIST ..Which was Elvis Impersonations etc, or shows that were not even open yet.
The meal was for a barbecue meal at a bar that looked like a biker bar, the building looked as if it was about to fall down.
My wife finally asked just what our $250.00 was suppose to be for. We were told we had never paid anything. I have the Credit Card reciept where the money was taken from out Visa account.
We are not happy, and I plan to use the internet to warn people to stay away from Blue Green Resorts.
March 26, 2008
Maintenance bill at Blue Green!
I own points at Blue green resorts, I used to have weeks. I was conned into converting to points by their sales man. I didn't have any problems until I received my maintenance bill. I had to pay a subsidy for owners who didn't pay their own bill. Blue green refuse to reply why this payment is required. Blue Green refuse to refund this money. My home resort was The Fountains (formerly Oasis Lakes). I no longer pay maintenance for this resort, I don't know what resort I am paying the maintenance bill for Blue Green wont tell me. Their so called customer Service aren't really interested in helping or replying about this, BUT they will give you telephone numbers for you to sell your Time share points (but you will have to pay upfront for this service, £300+). I have banked 21000 points with RCI for future holidays, When I convert my point to weeks to be saved, Blue Green give me weeks in very obscure resorts, that are everywhere, and no one in their right mind would ever want to stay there or ever use. I hope the resorts aren't anything to do with Blue Green. My new points start in October, I cant book a holiday at my home resort, as I don't even know what my home resort is any more. The representative at the resort isn't very helpful either, they just refer you to the Blue green website and their customer service.

If anyone is contemplating owning a time share, stay away from Blue Green, they lie and will try and cheat you out of your points and hard earned cash with their smooth talking sales staff, get your money and leave after an hour, it don't matter how rude you are, you aren't going to see the staff again, and if you do, they wont acknowledge you

I regret the day I ever heard of Blue Green and changing my weeks to points. I would like to take Blue green to court over this charge for owners who don't pay their bills and we have to cover for them, any help or advice please

DON'T USE BLUE GREEN RESORTS, you will lose money, YOUR money!

Derrick Brown (1 very annoyed owner)!
February 29, 2008
Scam
My husband received a call from this company offering a wonderful 3 night vacation package for our whole family for only $79 and we would only have to attend a 90 to 120 minutes sales presentation. He agreed thinking this would be a nice vacation get away for our family. After he told me about it, I decided to go check out this company on the internet and found numerous complaints and horror stories about their "presentations" so I decided that we should cancel it. When I called to cancel the trip they informed us that our $79 would not be refunded because it was 30 days past purchase date and of course at the bottom of all the small print it states that. I had a feeling we already lost that $79 but I was not about to lose any more money to them.

I just want to help keep other people from losing money to these people that, from all the complaints that I have read, are obvious scam artists.

Please stay away from BLUEGREEN RESORTS!!!
February 29, 2008
Scam and rip off!
We were mailed some information about Bluegreen telling us we won four free airline tickets and a cruise and a free visa card and a free dinner. All we had to do was listen to a forty-five min. presentation. They keep us there three hours and we finally said yes after they promised us a free Florida vacation. Everytime we tried to set up our vacation nothing was available. Nobody returned our telephone calls. We never got the free gifts, only a fifty dollar visa card.

Now we are paying a yearly fee, for what we don't know. We are trying to sell, but no help is coming from Bluegreen. We decided to stop paying the monthly payments. Bluegreen turned us over to a collection agency and now we have one bad thing on our credit report. We are still trying to get out of this nightmare. If Bluegreen calls on you, run away from them as fast as possible.
February 19, 2008
Credit Card Troubles
BlueGreen Resorts had a lot of information that just seemed too good to be true! After reading these complaints, i'm really upset and wishing I never would have talked my husband into paying the great 49 dollars for a trip!
We paid the 49 dollars and the man told us that he would call us the next day with our confirmation number so that we could go ahead and pick out a trip for us as soon as we wanted...the man never called us and when i called him he could not find us in their system. They sure did charge the 49 dollars to our account though and are now telling us that in order for us to pick out a trip we need to prove to them that we paid our money.
I am very upset because I was organized and following instructions to do this and they had NO IDEA who I was and could not find ANY information on us!! I learned that I should ask for confirmation numbers ASAP!! I'm hesitant about this whole thing now!
December 19, 2007
Terrible service!
My husband and I bought a timeshare from Bluegreen in Gatlinberg, Tenn. in November 05. We were going to be spending a week in Las Vegas in May of 06. We were guaranteed that we could use our time share there. Well guess what we could not use it when we tried to reserve our time. This past May we attempted to use our timeshare in Gatlinberg for a mid week trip and were yet unable to use the timeshare again. We are having to pay outrageous fees at the end of the year for points we haven't used because we can not reserve our time. We have attempted to sell the property without any luck. Beware! The sells people will lie and mislead you for a sell. you are a challenge to them! There is a reason they are called crime shares.
December 19, 2007
Do not buy a timeshare from Bluegreen!
Do not... I repeat... do NOT buy a Bluegreen timeshare under any conditions. No matter how sweet it may sound, it is a rip-off. My wife and I bought one, and we are in a continual state of regret about it. It is virtually impossible to sell (the same amount of points we bought for $10,000 are selling for about $3,000 online), plus we have yearly fees of about $700 that must be paid for us to even be able to keep using it.

Here are some of the things you may not hear while you're in a Bluegreen presentation... we didn't:

-each year you will have to pay both "maintenance fees" and "club dues," which for us amount to over $700. If you don't pay, you can't use any of your points at all until you do pay.

-many of the resorts they tell you about can only be booked in 7-day increments, which means you'll take that trip and no others for two years because you'll use up all your points on that single trip.

-we just found this one out... if you don't have the points, you can't book a trip... for example, we get 12,000 new points in July, so I called to book something in August. Well, I can't do that until I "have the points." Of course, by the time the points actually show up, all the places will be booked for the summer. We're all paid up on maintenance fees and club dues, so we will definitely get the points, but too bad... we have to wait. The person on the phone even sympathized with me and said he understood what I was saying, but too bad.

-they say they will help you rent your timeshare, but this is a joke. Your timeshare will never rent for anything near what you need to maintain the fees on it, much less pay it off.

-take a look at this web site to see what points are actually worth if you buy them on eBay: http://popular.ebay.com/ns/Real-Estate/Bluegreen.html If you really desperately want Bluegreen points, don't buy them from Bluegreen.

-they tell you that you can book things just a day or two in advance, but this is almost never possible in real life. Things are booked up months in advance.

Owning a Bluegreen timeshare is like a weight that you have to drag around with you for the rest of your life. There are many places that will rent timeshares if you like that kind of thing, and you can usually get them fairly cheap and without any obligation for the future. When I imagine paying $700 a year for the rest of my life, it feels amazingly scary. Don't do it. You're locking yourself into something that will never end when there is absolutely no need to do so.

They give you the free trip, then take advantage of how little you've researched timeshares when you're in the presentation. They tell you this price can only be offered this one time, and that you can't take another trip. It's all cheap sales techniques, and they wouldn't be necessary if it were something people really benefited from.

We even looked on the internet during our sales presentation... if only I had come across a letter like this, we probably wouldn't have bought, and we'd be much better off. At least take a few days to think about it. If they can't give you that long to think, they're tricking you anyway.

Buying a Bluegreen timeshare is a terrible decision. They, like many salespeople, will tell you whatever you want to hear to get you to buy, knowing that they will not personally be accountable for any misrepresentations of the truth later on.

One thing they promised us is that we could rent our timeshare. Now they've done away with that aspect as well, so you either use it, keep paying about $700 in fees each year along with whatever you paid originally, or you just lose the points. Every letter we receive is something else they're taking away from us.

The most recent thing that happened was that we had tried to rent ours out for 10,000 points (most of our points) before they decided to stop letting people do that. So I called today, 10 days in advance, to check and make sure it was rented, since this is the cut-off for when I can cancel without losing points. So the guy on the phone told me that yes, it is rented. And I asked, "Well, what happens if the people cancel sometime in the next 10 days?" He said, "We don't have any control over that, sir." And I said, "I understand that, but I don't either. So what happens to my points if they cancel?" And he said, "Well, you lose those points."

So some renter I don't even know can decide to back out at the last minute, and I lose 10,000 points and don't get to travel or make any money from my timeshare for 2 years! That seems fair...

Everything Bluegreen does seems to be a way to get themselves more money and screw over their "valued customers."

And Bluegreen, if you're reading this, don't bother calling me trying to get me to revoke the complaint... we're trying to sell our timeshare as quickly as we can and hopefully never have any interaction with you for as long as we live.
December 12, 2007
don't buy a Bluegreen timeshare
Buying a Bluegreen timeshare is a terrible decision. They, like many salespeople, will tell you whatever you want to hear to get you to buy, knowing that they will not personally be accountable for any misrepresentations of the truth later on.

One thing they promised us is that we could rent our timeshare. Now they've done away with that aspect as well, so you either use it, keep paying about $700 in fees each year along with whatever you paid originally, or you just lose the points. Every letter we receive is something else they're taking away from us.

The most recent thing that happened was that we had tried to rent ours out for 10,000 points (most of our points) before they decided to stop letting people do that. So I called today, 10 days in advance, to check and make sure it was rented, since this is the cut-off for when I can cancel without losing points. So the guy on the phone told me that yes, it is rented. And I asked, "Well, what happens if the people cancel sometime in the next 10 days?" He said, "We don't have any control over that, sir." And I said, "I understand that, but I don't either. So what happens to my points if they cancel?" And he said, "Well, you lose those points."

So some renter I don't even know can decide to back out at the last minute, and I lose 10,000 points and don't get to travel or make any money from my timeshare for 2 years! That seems fair...

Everything Bluegreen does seems to be a way to get themselves more money and screw over their "valued customers."

And Bluegreen, if you're reading this, don't bother calling me trying to get me to revoke it... you're a horrible company, and we're trying to sell our timeshare as quickly as we can and hopefully never have any interaction with you for as long as we live.
September 10, 2007
Poor service!
We sat for FOUR HOURS listening to their sales pitch. After we said we couldn't afford it, they got very offended and left our table; when they came back, they gave us a lower offer we could afford. We took it--keep in mind that my husband was VERY thorough in the questions he asked. They told us specifically that we would absolutely receive 50% off ALL hotels... come to find out, it's UP to half off the most expensive hotels in the area! We tried getting a room in Grand Rapids, MI and they only had one hotel in the area that cost more than the hotel we normally stay at--AND I discovered the "special rate" we could get was the same price Hotels.com charges for the same hotel! And we were told we could cancel within a certain time period, but use the points right away... hmm well we didn't even get our membership cards to call any place for over a month, then there was no place open to reserve, we could not use the bonus nights thing because all the rooms were taken everywhere we called...

We have tried selling our timeshare, Bluegreen will either not return our calls or, if we reach someone, they tell us that they can't do anything about it. The lady who sold us the timeshare said we could sell it for more than we paid for it... her supervisor told us that if we tried selling it we would definitely get our money back because prices were going up...we paid $10,000 for that timeshare. When we called the place that is selling the timeshares, we were informed that the average selling price is $6,000!!! Still getting lied to and SICK OF IT.

Email: twocookies@current.net

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