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Alex G
March 17, 2011
Rip off
I had boost mobile and they were ok but there were time where i would get download failed for texts and then i was doing stuff like quizzes and voting and i got charged for it and i thought everything was included with the unlimited plan and their service was horrible so dont get boost mobile there a rip off.
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crowser
March 8, 2011
re boost over charge
Boost mobile has over charged my account. It is a joke to get your money back. They took out 2 payments but will only give me credit for one. Makes no sense. The customer service is rude and keeps you on the phone in my case over 1 1/2 hours. Don't bother with the data package you can't surf the net because the signals are too weak. RUN DON'T WALK FROM BOOST!
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Robgigi
February 2, 2011
Payments
I paid my sons boost mobile phone bill on the 30th of January, on time as I always do, and they turned the phone off. I called and they charged me again stating there was a problem and the 1 St payment will be credited back within 24-72 hours. I paid again and was told I had 2 talk 2 the charge back dept. I said all i wanted 2 do was pay the bill & get mesons phone back in but I had2 talk 2 the charge back department which had me on hold 35 minutes before I hung up and called back and after the run around thus time I told them I wanted cancel my service I would find another phone carrier that aluedmy business and then hung. Up.
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Robert platinumspin
January 25, 2011
dropped service
usually i bragging about great features that i get with boost but my girlfriends phone has just been dropped service after two years and it was on their end they just gave way her number poof gone and after it was "reboosted " yeah boosted stolen boosted
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Spoty
December 29, 2010
Mobile nightmare
I have had Boost mobile now for a year. I am stuck with a phone that I paid a lot of money for and don't want to have to pay for another. However, this upcoming year, I will go with a different company because Boost service is absolutely horrible and I am so fed up to the point of paying for a different service. I have the 50 dollar a month prepay service with Boost. I get the majority of text messages, but you would think that I should be able to get ALL OF THEM!! The calls I make and receive always drop and half the time no one can understand me. The messages I leave on people's voice mail can not be understood by the recipient. This company is absolutely worthless!! And in case you are wondering, I live in a fairly large city, so I imagine that the service is this bad everywhere!! Be smart and go with a different company!!!
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fossil
December 24, 2010
Terrible service, customer service, network.
I had Boost Mobile service for about a week, but it seemed to me that I lived through hell for a year. First of all, I signed up for the pay as you go plan. Then switched to the $2 a day plan effective right away, well maybe not. I was still being charged the pay as you go of $.10 a minute. So instead of them switching me to the new plan I was still being billed for the old one. I had to call customer service four times to add the insurance, the first rep said it was added. No it was not not until I spoke to a third rep. They lie to you just to get you off the phone asap. I was hung up on so many times it's not even funny. When they suspended my account after the balance ran out, whenever someone would call my phone they would get this message, "The number or code you dialed is incorrect." So it gave people the impression I changed my number. They should be sued for giving out the wrong information. So I contacted the BBB and spoke to some rude 18 yo girl who said she could do absolutely nothing to help me in this situation. So I just ported my number to another carrier and hell with them. Do not get this service as you will surely regret it dearly!!
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HateBoostMobile22
November 25, 2010
Customer unfriendly/deceptive policy
Having fallen on hard times I have been using Boost Mobile - pay as you go plan, believing that I could control minutes usage for important or emergency calls only. NOT TRUE. I am inundated with wrong number, marketing and collection calls that prematurely use up my precious minutes and thereby forcing me to refill the phone with minutes ahead of when I intend. Further, there is no way to block these calls on the Boost phones so they do not eat up minutes. Boost Mobile customer service was both inept at understanding the problem and completely unwilling to help resolve it. WHY WOULD THEY?? This forces customers to buy more minutes faster. I have no way of proving this is intentional on their part, BUT "if it smells like a rat, it's a RAT"! I believe they sell off customer numbers (especially for "pay as you go") so that minutes are used up. I WILL DUMP BOOST MOBILE ASAP, BUT meanwhile I'm using a free VOIP to minimize revenue to Boost Mobile.
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Catt
November 17, 2010
Customer Service
I bought a over priced Boost Mobile phone back in May for my teenage son. No problems...then back in August, when I looked online to check phone activity, I saw nothing. I called CS...no one speaked English and they couldn't help me. I still can't see all phone activity online, sometimes it says he made calls/texts, other times, nothing. Total inconsistancy with information and NO CUSTOMER SERVICE HELP!!!
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Neweramaze
November 12, 2010
Rip off
My wife received an automated text message from the Cell phone company Boost Moble letting her know that she has a free month of service. The service was shut off and when my wife called they told her that it was a scam(but it said boost promotion on it)my wife has the text still and read it to them and they still would not honor it. My wife then asked to speak to a supervisor and she was hung up on twice and when she finally was able to speak to a supervisor they said again that it was a scam and they disconnect call and just after that she received a text message stating that she was taken off the promotion list. I feel that my wife should have been honored the free month seeing that the text had boost mobiles name attached to it.
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DAVID GRAVES
November 10, 2010
MULTIPLE PHONE PROBLEMS
I RECENTLY PUCHASED A BLACKBERRY 8330.SINCE I HAVE HAD THE PHONE I HAVE HAD 2 MAJOR ISSUES WITH IT. FIRST IS THAT IT WILL NOT TAKE A CHARGE I HAVE TO TURN IT OFF TAKE THE BATTERY OUT PUT IT BACK IN AND TURN IT BACK ON.I SHOULD NOT HAVE TO DO THAT WITH IT ESPECIALLY ONLY HAVING IT FOR 4 MONTHS.THE SECOND PROBLEM IS THAT THE SROLL BALL GETS STUCK I HAVE TO MESS WITH IT FOR 30 TO 45 MINUTES BEFORE IT GETS UNSTUCK.I JUST WANT TO EXCHANGE MY PHONE NO UPGRADE OR ANTHING.I HAVE GOT THE RUN AROUND FINALLY I WAS TOLD TO GO TO BOOST MOBILE.COM.I DECIDED TO PUT IN A WRITTEN COMPLAINT BECAUSE SOMETHING NEEDS TO BE DONE.I DID NOT PAY 300 DOLLARS FOR THIS SHIT TO HAPPEN.IF SOMEONE FROM BOOST CAN PLEASE CONTACT ME MY NAME IS DAVID GRAVES AND MY NUMBER IS 1-424-229-0975.MY EMAIL ADDRESS IS [email protected] YOU |
