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ciaobaby
October 11, 2010
customer service
Tried to contact their customer service when my phone was messing up.Every number they had listed was wrong and when I finally found someone I couldn't understand half of what she said.She was rude and there was no way to file a complaint with the company.They finally offered me a discount on a new "reconditioned" phone.
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fossil2000
September 25, 2010
Horrible Customer Service
I had their service for three weeks now and cannot begin to say how horibble and awful their customer service is. They would get an F-!!! First, they hang up on you so many times that I have to keep calling back to back. Their customer service agents do not speak English very well and sometimes don't understand you. They speak with heavy Latino accents. (Keep in mind as said so on online, they are trying to sell their products to Latino population now, mostly). Their automated system (AVR) tells you your account balance when you never ask for it. It takes you forever to even get to a customer service agent, before you gotta press a million prompts. I called to have my mobile number changed (PTN) and they said that they now charge a $5 fee in order to do so. This company is so cheap and broke they have nothing else better to do then to charge people for a pathetic fee like that. They ride on Nextel's iDen network which is so old that you cannot even have a regular web service. I will transfer my number to a different carrier next month and please read this before even considering this service. I had so many different cell phone carriers in the past in this one if the worst by far!!! And their phones are not too cheap either. I bought the Motorola i1 which runs on Android OS, and the web on it is so so slow like a dial up modem. It is very very sad and I paid $300+. I will be returning it back to the store so thats ok. Please don't feed them anymore money let them go broke and bankrupt. They don't care about you at all but rather them selfish selves. Their customer service gets paid for hanging up on people all day and being rude. I hope that the FCC does something soon about this company.
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Karen
September 15, 2010
Worst ever
Boost mobile is definitely the worst cellular service ive ever had in my life. and with every problem ive experienced with them, i have yet to find a solution.
Their map of coverage is just an illusion. calls drop excessively. ive had 4 different boost mobile phones and theyve all had defects straight from the box.
Trying to resolve an issue with boost is like trying to talk a bear out to eating meat. it just doesnt work. the customer service never services you. ive speant hours trying to get in touch with a rep and the automated service sends you in a spiral.
i do not recommend boost mobile to any one. youre better off writing letters. or sending emails.
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Ronnie Hossain
September 13, 2010
Fraud
Boost Mobile charged my credit card for $50.75 and $10.50 for services I never authorized. They are trying to scam me $105.00 more. I spoke to Boost Mobile customer services there reply was some one I knew and gave permission used my card. They refused to cancel charges. I asked for telephone number and info. of the people using my card they refused to give me the info. Even these Boost Mobile thieves told me charges are made and good luck with my credit card company as I will never get my money back. Boost Mobile is a foreign owned criminal company.
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och463
September 10, 2010
Terrible service, dropped calls, delayed tex etc.
Boost Mobile always provided me with less then great cell reception but I put up with it because of the price. Delayed tex, holding your arm out with the phone like an antenna to send tex and waiting forever for pics to come through but at least my calls did. Well, I moved to another location in the same city and now my calls dont go through and more then half go directly to voicemail. I am starting a business from home and when I call my customers the line drops on them it is so embarassing. Well, id had been communicating with boost and they them selves told me I dont get service in my area and suggested I transport the number. For my business sake I transported my number to another service even though they said they couldnt because boost was a prepaid phone. It went through and now BOOST will not refund my 50 dollars that i paid for one more month. I told them why I was cancelling and transported my number and they just refused to give me my REFUND saying I forfeited the money when I transported my number to another provider. UNETHICAL, when they themselves said to do so because I dont get service where I now live. 50 bucks sure add up thats crooked I wonder how much money they are getting out of people who cancel and still have money on there account. THE CEO SHOULD BE ASHAMED THAT IS BAD BUSINESS PRACTICE.
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wolfwind
August 29, 2010
cell phone
I purchesed a Sanyo Juno cell phone from boostmobile. Come to find out that you are not able to download anything from your pc you cannot hook it up to your pc. I was told that there is not a driver or a program that is on the market that will help you bypass this problem. I feel very unhappy with the way Sanyo and Boost have acted about this problem. Hanging up on me several times, passing the buck like they are not responsible for this situation. This is not stated on thier packing for the phone or eaither of thier websites eathier. To me that is misleading the public and monopolizing our freedoms. I am letting people know that this is the problem with our society today. Greed and Control Freaks.
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Msmith1
August 22, 2010
CUSTOMER SERVICE
Hello,
I need to know how to contact customer service about a complaint I have. I will explain to you my issue. I was trying to activate a new phone for boost mobile tonight and the guy I spoke to at customer care was VERY RUDE. He did not let me explain anything to him. A friend of mine who has boost mobile called customer care from his boost mobile phone to activate my phone. I wanted to try and keep my verizon phone number and instead he switched my friends phone number to my new phone. This is all while I was trying to tell him I needed the migrating department (because I had called before and the call was dropped) and he refused to transfer me. I than somehow got disconnected from him and when I called back it said to call between the hours of 8am-9pm or something to that effect. This resulted with me not having a phone now (Since my verizon phone was shut off). I use my phone for work and this is a very big inconvenience to me considering this man would not listen to a word I had to say. I need to speak to someone about this because like I said, I am now without a phone. I need my friends phone number transferred back to his original phone and I plan to return the phone where I bought it and go to a different service. Thank you!!
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ITALYNC
July 21, 2010
REFUND
I WAS ONE THE PHONE WITH BOOST MOBILE AGENTS FOR OVER ( 3 HOURS) DURING THAT TIME I WAS TRANSFERED SEVERAL TIMES AND IN THE END THEY KILLED MY SIM CARD. I WANTED TO CANCEL MY NUMBER AND RECEIVE MY CREDITS IN A CHECK, BUT I WAS TOLD THAT THEY WILL GIVE ME A 50 DOLLAR CREDIT IF I DONT CANCEL. THEY KNEW IT WAS THERE FAULT FOR GIVING ME SO MANY WRONG NUMBERS TRYING TO UNLOCK MY SIM PUK OR SOME TYPE CODE, , , WELL ITS BEEN 1 WEEK AND MY CLAIM HAS BEEN DENIED AND I WILL NOT GET A REFUND FOR WHAT THEY HAVE DONE. SO THEY KILLED MY SIM CARD, MADE ME STAY ON THE PHONE LINE FOR 3 HOURS, AND I LOST MANY CONTACT NUMBERS, , BUT THEY WILL NOT DO ANYTHING ABOUT IT. I AM GOING TO CONTACT BBB AND IF NEEDED FILE A CIVIL SUIT AGAINST THEM. SO BE WHERE IF YOU CALL AND TRY TO GET TECH. HELP, , , YOU MAY LOSE YOUR SIM CARD AND NUMBERS
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Mona29678
June 17, 2010
stolen indenity
They let someone call in and pretend to be me, and the person cancelled my phone account and changed all my information.I couldn't get into my account, or use my services until I was able to give them the exact date I bought the phone.They treated me as if I stole the phone. It was an awful feeling to feel.I was so frustrated I broke down In tears.How is it so easy to gain access to someones account? If I hadnt keep the receipt I would be without a phone now, or buying a new one.This happend two months in a row.I changed my password the first time and they had no record of that... FISHY to me. Now I dont know what information this person has.
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Sarmane
May 26, 2010
Horrible remake of SuperBowl Shuffle
Horrible remake of SuperBowl Shuffle. If these guys spent 3 million dollars on customer service and built up their brand reputation they would get a lot more people signing up with Boost then would from this stupid and poorly made SuperBowl ad.
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