I recently transferred my number from Boost Mobile to ATT and apparently Boost deletes all information on you if you do this - so I can not get my money back that was in my account - there is "no record" of any money paid. I find this really odd. I have my CC statement saying that I gave them money, but they are saying "too bad, money lost"

My brother who is mental challenged got his first apartmnet last month and we purchased him a Boost Mobile instead of a house phone. Our family has a system in palce where he checks in each day to ease our minds; to make sure he is okay. Its Easter Sunday and we should be getting ready for Church. We have not heard anything from my brother but I get a knock on my door, its my brother. He ahs walk 2 miles to get to my house becasue he does not have a phone. The bill is due on the 3rd of each moth ( is what I was told). I paid it on the 1st of April to ensure his service would not be intrupppted. Today is the 4th, he has not service, we call customer service where you can get one person on the phone but he shows a credit balance of $48+. Where did the $2.00 go that's causing his service to be intrupped? Well I finally find a store that said he was short by $2.00 (you think?) but was unable to tell me why. Boost Serive is not relaible and you can not get in contact with a person no matter when you call. Please be aware!!! The $50.00 sounds good but as you know what sounds good for you is nto always good for you. We rather pay extra to ensure we know wher eour brother is safe at all times. Of course, we are changing service. Especially reading all the Boost complaints.

Bought this phone and was told it had great service. Check the map and it looked ok. New phone but no service.

I have never been treated so badly over trying to get money applied to the proper account in my LIFE !
My husband and I became boost customers Sept 6th 2009. Within 3 weeks time, my husbands phone ended up washed. My husband went and purchased a second phone along with another 50.00 card.
My husband began the activation of the new phone and a rep came on and assisted him . My husband asked to have his number transferd at time he was told not to turn the phone on until the process was finished because of the number transfer.So what happened was that the phone new phone number was activated, and then deactivated.The number was transferd, but my husband was told that he should have never activated the new phone with the card seeing how he wanted his old number. The Rep said he would take care of it. WRONG !!!
A few days later, we got a notice it was time to add funds. The phone was activated with a 50.00 unlimited plan, yet they couldnt' find the money so my husband paid additional 39.+. I was told after several calls to just fax in a copy of the check and the reciept that it was in fact purchased and they would correct the problem. So I did. 3 weeks later it is due again which is today. I did e-mail them last week and my husband did get a call back to call in with more info.
I called in tonight and got to the point of asking to have it escalated to management. I explained it to the manager at approx 10:15 tonight. He explained to me that he doesn't see the fax and doesn't deal with that anyway. He asked me what number i faxed it too and I told him I would have to look it up but to be sure that I did fax my copies to the right dept, I asked that he Please give me the proper number to fax it to, since it has been 3 weeks and nothing done. He refused. He told me to find it out and then call him back. i told him tha I wanted him to give it to me to be sure and he refused again. How can you deal with people that will not give you the proper place to fax yoru reciepts. How can you prove your case when they all just send you to one rep after the other that will not help you get any where. Even when I did fax my copies, I was instructed to put the name and phone number . I asked who do I send it to, and I was told all I need is the name and number of my husband. I called right back to see if they got it and got a run around and the rep I talked to that day refused to put me back to that Dept. Asuuring me that dept would get it and make adjustments that Never came.
So bottom line, within 2 months time our boost unlimited cost 150.00 > I refuse to give them any more money when they will not work with customers. I have done phone billing issues for a company my self and it shouldn't be this way. In fact if their own calls are recorded, they could hear thier own reps giving thier customers a run around. I found out the hard way that even their managers are just as bad. I wouldn't think of treating customers that way.
What makes it harder, you deal with people that don't speak very good english. I am not so sure they understood me, and I surely couldn't understand them very well at all !

i just recently purchased the boost phone ( i 856 ) because it looked like a cool phone and boost mobile sounded like they had a reasonable deal to give to the public - unlimited talk, text, unlimited local and long distance calls and unlimited internet access for one flat rate of 50 dollars a month . now remember i paid $170.00 for the boost ( i 856 ) brand new out the door but it wasent until i had my phone activated that i found out that boost has a lock on every boost mobile phone reguardless of the model and i could not download any free ringtones boost blocks all their phones from downloading any free ringtones once you buy a boost mobile phone the only way for you to get ringtones is you are required to buy them from boost also if you want to download one of your own mp3 to make into a ringtone they have a block on that also - all ringtones must be purchased through boost mobile no exceptions price ranges from $1.99 to $ 3.00 and boost locks your phone to make sure you have to buy all ringtones this also applies to background wallpapers for your phone same thing i called boost and told them that the only reason i went with boost was i thought the i 856 was a cool phone but if i knew they put a lock on there phones i would not have bought from boost i told them i wanted a refund and i was told no . i am through with boost mobile they are a rip off, i live in cleveland, ohio so i am going with revol wireless they are $5.00 a month less than boost for the same deal and they have no restrictions on their phones let me encourage you if you want to buy a locked phone then buy any of boosts phones they are all locked but if not then you better stay away from boost mobile and look for another deal