April 4: Bought Motorola i425t phone through Boost Mobile and paid 20 dollars to put minutes on it. Went home, charged the phone and then called on a LAN line to activate the phone. Customer service was real nice. Activated my phone immediately but forgot to activate my Web access. Called to fix problem and they did. I was told to wait 24 hours to use web. Left phone alone.

April 5: Tried to access web on phone and received message that it was unavailable. Called Boost and was told that they have an outage and there was nothing they could do. I was then hung up on. Called back and told them to fix my charges for internet since I could not use it. They refunded me the amount but never fixed the problem. I was told again that I had to wait 24 hours for them to fix Web. Turned off phone and waited till next day.

April 6: Turned on phone and checked web and again no access. Also checked balance and account usage and again was charged for Web access that I could not use. Called and was told that I had to wait 24 to 48 hours this time so they could fix outage but this time no help with money charged or credit to account. Was abruptly hung up on. Called the Web Tech support and was told not to call again. HUH???? That is what they are there for. Called Boost again and was told that web was down but could download apps and ringtones and wallpapers because my plan and phone allows it. Tried but it failed. Called back and was told again that it was an outage and now it affected the online store and was told to check back in 24 to 48 hours.

April 7: Called again and was told that a ticket was made to fix the web problem and store problem. Told them that web was up but still not store web. Told me that there is nothing they can do and to wait 24 to 48 hours. I then started to see a pattern. Called back after being hung up on and asked to speak to a supervisor. Supervisor told me that it would be a while before it was fixed but Boost would not compensate Pay as you go customers for anything. Then treated me as if I was not important by saying, smugly, 'you activated only 4 days ago'. I told him that I was a customer still and I deserved to be treated with more respect than a piece of dirt. I then asked to speak to his supervisor and was told that his supervisor did not take calls from customers. Then I asked to speak to Technicians over the Web and Store and was told they do not take phone calls from customers. Then I asked to get the corporate number and was told they do not take customer phone calls and that he did not have that number.

Conclusion: Still do not have the services I paid for. Customer Care (if you can call it that) is rude, not educated in their phones or services, and very hateful. Have called corporate number that was on a blog and left message but no call.

Boost mobile is a real bad phone company to do any business with. I purchased a phone and the SIM card was bad when I called customer service they told me that they would FED ex me a new card but I have yet to get it. They also told me that I would get a $25 credit to my account WRONG I then called them back to ask about the SIM card and they said they knew nothing about it. Then they gave me a toll free number to call when I called that number they told me that they do not handle SIM cards for the phone.

Boost Mobile's network went down in my area. I did not know this, thought there might be trouble with my phone.

Wednesday September 27 I purchased a Boost Mobile card. That $20 was a lot to us since my husband was laid off and this is our only phone at all.

It was Wednesday night the 27th, I began having trouble making or receiving calls. I managed to get connected to the Re-boost number of 233 to add my phone minutes purchased that very day. The connection lasted JUST barely long enough for me to post the pin number on the back of the prepaid cell phone card, it disconnected me before telling me that I had $20 added to my card. I could only hope and assume my minutes (100)had been added.

By Friday September 29th I realized that it might not be my phone that was acting up but the network. I called Boost Mobile from Janess Business Service, a reputable cell phone provider and spoke with different people at Boost Mobile on the Janess company phone. They witnessed my long call and conversation. Boost Mobile did some checks and after some time informed me there was a problem with the network in our area.

In addition, one customer care representative informed me that the Boost Mobile $20 prepaid card not posted to my phone but a phone in another state.
Since they had network problems and I had the Wal-Mart receipt for the card and the card itself in my hand, I told them this was an error on their network part and requested to have those minutes credited to my phone.

I was then told I would have to show proof of purchase to Boost Mobile first.
The employees and business owners of Janess Business Services did in fact take my receipt and my boost card, enlarged it so you could see the numbers (as requested) and faxed my proof to Boost Mobile.

It took till Monday, October second and for me to add another $20 Prepaid card (on line this time) for my Boost phone to work.

I immediately called Boost to inquire when my priorly purchased boost prepaid card for $20 would post to my account.
After several hours of disagreement on whether or not they were going to reimburse me the costs, Michael, Customer Care Interactive Agent #913-814, informed me that according to their records my Wal Mart receipt from our small rural town of less than 10,000 was INVALID and they would not be crediting my account or sending me my money back.

1. I have the valid Wal-Mart receipt and can get a letter from Wal-Mart verifying that it is a valid receipt (told this to Michael who refused to accept such a letter/fax).
2. I have the actual prepaid card that I purchased but was never credited in my account my possession as well.
3. I can print a copy of my phone records which show NO record of the prepaid phone card in question ever being added to my account.

1. Michael refused to give me any information regarding his superiors to resolve this conflict.
2. Michael refused to give me any formal information about Boost Mobile's executive offices where I could dispute this 'policy' and show proof of their debt to me.
3. Michael refused to fax me the document denying my $20 credit because my 'proof of purchase' was 'invalid'... I had to take his word for it.
4. Michael refused to tell me which area code or state that Boost Mobile Network, in error, posted my prepaid card too, so I could refute any knowledge of knowing anyone anywhere else that used Boost Mobile.
5. I requested then to file a report of a stolen Prepaid Boost Card...grasping at straws to get my credit back.
6. I asked Michael if Boost Mobile felt I had faxed a copy 'invalid' card (implying fraud)that Boost Mobile file criminal charges against me so I could show my proof to a jury and expose THEIR fraud, he refused.
7. Quite upset and beginning to curse, Michael 'reminds' me the call is being recorded. Happily I request a copy... would be good proof in court along with my proof that Boost Mobile was merely trying to avoid giving a measly $20 back!
8. Michael refuses to send a copy of the tape to me.
9. Unfortunately I go berserk and Michael cuts me off after little old me, a mom and grandma of 3 starts spitting out words only drunken sailors use!

Boost Mobile stole $20 and about 8 hours of time on the phone and 5 days of non-service due to their network problems. In addition causing me great turmoil and anxiety because in my opinion I felt they were lying to me and accusing me of fraud or attempted embezzlement for a mere $20 their network misplaced.

I know $20 is nothing to most anyone, but our large family has nothing and these phone minutes are our key to job interviews, emergency calls for disabled family members, and every day things.

Boost Mobile needs to buck up and do the right thing instead of making up lies NOT to refund my money or credit my account.

It is serious to me. Help me, if they have done this to me, how many others have just let it go because it was JUST $20?

(note, you have my permission to change names if you feel it necessary to protect yourself from liable, but I will stand by the truth)

Ms. Susan,
Fallon, Nevada