Disclaimer: I was laid off in April 2009 and anyone else that has been knows that when you lose your job your credit goes with it.

After 6 trips to the dealership trying to obtain financing, paying $200 to have a vehicle shipped & submitting all required paperwork, I was approved for financing on 1/31/11. I was working for a tax office (temporarily as I do every year) making $150/day before taxes, 6 days a week. THEY WERE MORE THAN AWARE THAT I WAS A FULL-TIME TEMPORARY EMPLOYEE THERE. My initial salesperson was an *** clusterfuck named Chas Keithan. He was working a 2 weeks notice & had no problem telling me so. The person that ultimately sold me the vehicle, after hours might I add, was Steve Young (decent guy).

On 2/9/11, Bill Stevenson (the rude, *** sales manager) called me to advise that my financing was not approved & I needed to return the vehicle. From the date of purchase to the day I received this call, I had taken the vehicle back twice for minor repairs & no one said a word. The very same day I received a job offer making 40k/year and had an offer letter as proof. I explained this to Bill the ***, faxed him a copy of the letter, along with proof that I had already purchased a tag & insurance for the vehicle. APPARENTLY, I wanted the car if I paid $200 to have it sent to me. He rudely told me I had to bring the car back anyway. I paid a $3000 down payment by the way. I said fine & asked when I would get my down payment back. His response was that he was not sure. CarMax took the down payment money from my account less than 12 hours after I wrote the check (the money was gone when I woke up on 2/1/11 & remember I wrote the check at about 10 pm) so I had a problem with the I don't know ***.

After many attempts to work out a deal with CarMax to avoid returning a car I loved & not having a way to a job I JUST STARTED (on 2/21/11) I said I would return the car if (AND ONLY IF), they returned my down payment just as fast as they took it from me. The general manager Oscar Kummerlowe began calling me at this point to work out a deal. The terms were to bring the car back, get a loaner car, & they would run my financing again when I received my first paycheck (on 2/28/11). I agreed IF AND ONLY IF, he would give me the agreement in writing. He would not so I refused to take the car back. Someone named Sharon from the corporate office, alongwith other CarMax employees kept calling me asking when I would bring the car back. Not once did anyone call to try & help me or even make the sale. All these vultures wanted was their car back. CarMax sent a letter to my home FedEx demanding the car back or they would repossess it & threatened to report to the credit bureaus on me. I got an attorney.

After CarMax received the letter from my attorney, they called me on 3/11/11 to advise that they had cash in the store & would give me my money back in cash if I bring the car back that day. Luckily, by that date, I had already obtained financing at another dealership for a better car, better terms, a lower payment, AND I picked this vehicle up on the same day. I returned their piece of *** car, got my money back and drove into the sunset in my new car.

My problem is this.. Why wasn't financing cleared before I left on 1/31? Why was I told initially I would have to wait 10 days to get my money back? Why wouldn't they give me the terms about the loaner agreement in writing? Why was the solution so simple after I got an attorney? But you know what? It all worked out in MY favor. I will scream to the blue skies to NEVER deal with CarMax. I won't.

Took a SL500 to Carmax in Plano, TX to sell. Got $25, 000.00 for it. Took the deal. Went through all the paperwork, signed in all the places told, got a check (they call draft)and left. I deposit the check a couple days later, and a week after that, I get a call from my bank that the check was returned.


I ask if its stamped NSF. Bank officer says strange, it doesn't have anything stamped on it. So off to call Carmax. Of course this all occurs during the snow storm that hit during Super Bowl. The Plano office is closed due to weather. I call corporate. They are worthless. Finally after I threaten to call the local DA's office and State Attorney Generals office I get a call back from the finance manager at the Plano Carmax.

He goes on to tell me how he saw the mistake, but had no way to contact me. (BS). Long story short, they put a stop payment on my check because where he says that where I was directed to sign the title, was in the wrong spot. So after me telling him what I thought and it was all BS, he could have called or tried, he said he'd see if the Houston Carmax could overnite me a check. I get my bank officer on the phone (3 way) and have the bank officer give the Carmax manager the banks address to deposit the check to rather than to me and then to the bank. The bank is pissed I have a bad check of $25, 000.00 that got returned, so I want them to know it isn't my fault. Everything I did was in good faith.

So ask the manager, why are you overnighting me a new check if my title is still incorrect. His response, "I hope you'll work with us".

I'm still waiting on that check.

I took my 2009 Ford Ranger to CarMax to get an appraisal. I was shocked and more than a little disappointed when I was only offered about half of the Kelly blue book trade in value, I had bought the truck new and aside from the 22, 000 miles, it is in perfect condition with all routine maintenance records. The only reason for selling is a need for a larger truck. The Ford dealer had at least offered the low end of book value in trade on a new truck. I will never waste my time on these folks again.

I bought a 2008 Infiniti G37S on Friday, on Saturady the car is completely dead, does not start, doors do not unlock, trunk does not open. Called on Carmax on Saturday, said to call a tow company to bring car in and would give me a loaner. Tow company does not arrive for three hours, get to Carmax and my Sales Asssociate is too busy to see me, Sales Manager is too busy is at lunch. I go to Business Office and no one there who can help me, so I tell them I want to return the car. I ask for my down payment, and they refuse to return the check I wrote less than 18 hours ago, and say it will take 10 business days to return my money, so I have to stop payment on the check. I sign return paperwork, and, then, the sales associate and manager have time for me, but then it is too late. I was treated poorly with little concern for selling me a car for $27, 000 that does not start.

I took my car to CarMax for an appraisal and they offered me almost $3000 less than 3 other dealerships. I didn't care that much at first b/c they didn't have the car I wanted in their inventory. Now they do. I called back and asked to speak with a manager, they refused and only gave me BS reasons to why their appraisals are so low. I can't get a car from another dealership here b/c they don't offer AWD. Now I have to wait till I move up north. Which I would rather do than purchase a car from those thieves!!

Both my husband and I have purchased a car there in the past. This was about 5 years ago. Everything was smooth. Now, if you look at their prices they are much higher than other dealerships, and obviously their appraisals much lower!

Not a good experience!!