Carmax started out with a vision to change the way cars were sold and repaired. Company motos like " Happy associate make happy customers and happy customers make happy stock holders" and " accept no defect, create no defect, pass on no defect" were words to live by.

Now under new management and reacting to a poor economy, Carmax has resorted to the same cost cutting tactics that give all used car lots bad reputations. Quality used cars are a thing of the past at carmax.

Please do not expect to get the best quality used vehicle. Do not expect to get a fair price for your trade in. Shop around to major new car dealerships for your next used car. With all of the dealerships building cerified used cars these days, the products they are producing are of a much higher standard then Carmax vehicles. Parts used during the recon process with be OEM vs cheapest part available.

Corporate america has destroyed an upstart company that had the potential to be something special.

Carmax sold me a car that they knew had problems. They do not inspect thier cars prior to selling them- and if they do, then they willingly sell cars that have issues such as worn out breaks, doors falling off, and faulty heat shields.

The service dept has inconvient hours, the technitions are hard to get a hold of, and they expect you to put your life on hold so that they can get to your car on thier own time. Carmax should be working for me, not making me rearange my day. My car is still under warrenty, I did not expect to have these problems.

I will never deal with Carmax again, and I advise everyone else to do the same

I took my vehicle to CarMax for an appraisal to see what they would offer me for it. But before going, I did plenty of research to know the true value of the car, which was a 2003 model with only 52k miles and in outstanding condition both inside and outside:

Kelley Blue Book Private Party Sale value = $10, 325

Kelley Blue Book Trade-In value = $8, 200

CarMax Offer: $6, 500!

I then pulled out two current CarMax listings for similar vehicles (same year, make, and model -- although the two active CarMax listings were a lower trim level than mine). One had 50k miles and was listed for $11, 998 and the other had 58k miles and was listed for $10, 998.

When I discussed the absurdity of CarMax's offer with their appraiser, he admitted that they would probably sell my vehicle for $12, 500-$13, 000. Needless to say, I promptly walked out of their store, never to set foot on a CarMax lot again.

I can't speak about buying a vehicle at CarMax, but I know that I would never recommend selling a car to them. And if they're this slimy when it comes to selling your car to them, I have to believe they're equally slimy when they try to sell you a car.

I guess they're right -- CarMax isn't like traditional auto dealers. Traditional auto dealers will at least give you a halfway decent price for your trade-in. Pretty scary when a business is so bad that they make traditional auto dealers look good.

Through an Internet search, I located a 2009 Acura MDX at the Orlando dealership. After a couple of E-mails, I drove over 100 miles roundtrip, to view the vehicle. At that time, I also obtained an appraisal on my 2002 Lexus LX470 for $13, 000, with an agreement that when I returned with the 3rd row jumpseats in good condition, the amount would be increased to $15, 200.

The following day, I returned with the jumpseats and to finalize the purchase of the Acura, along with the sale of my Lexus. However, through an attempted "Bait and Switch" scam, I was told that the $15, 200 was never promised, even though I had it in writing. Being very angered, I took my car keys back and walked out of the dealership.

It should be noted that over the past forty-five years, I've bought and sold more vehicles than I care to recall, but I've never been treated in this manner. I'm a very dissatified consumer and will make every effort to forwarn future Carmax purchasers of these tactics.

I have worked for carmax for years now and have seen so much corruption its mind blowing.People stealing, crashed cars being covered up and sold to unsuspecting customers and employees being fired or mistreated because someone goes on a power trip. The way they treat the employees is incredible and they get away with murder. The employees of this company need to join a union and fight back.

Dont fall for their anti union campaigns we need to fight back.

The United auto workers union needs to hurry up and get out to all our carmax stores. We are ready to unionize!!