"Consumer Reviews on Companies, Products and Services"

Celcom

5 stars
(0)
4 stars
(0)
3 stars
(0)
2 stars
(0)
1 stars
(13)
Category: Electronics

Contact Information
Malaysia

Celcom Reviews

Steven Yong June 16, 2011
Selfish Motives
As a costumer, I wanted to transfer from celcom to maxis but the request was rejected by my current service provider. Everytime, I went to celcom center (near Taman Molek in Johor Bahru) to ask for reasons but I received different reasons everytime. Example, such as maxis didn't confirm my request, I owe Celcom money, I immediately went to maxis center (near Celcom center)asked for reason, they said that they had helped me comfirm the request but was rejected and said that I owe celcom money. I headed back to celcom center again and done full settlement and the celcom's counter staff told me that i had not owe them money from that moment. I back to maxis center again to request transfer. the same story I repeated many times but until now still no good news come to me. Actually, my phone number was being used for about ten years by me. If not, I already abandon my phone number. I wanted to give a warning messege seriously to all handphone costumer DON'T SIMPLY TRANSFER YOUR CURRENT SERVICE PROVIDER TO CELCOM BECAUSE IT IS SO DIFFICULT TO TRANSFER TO OTHER SERVICE PROVIDER FROM CELCOM AGAIN and THIS IS CELCOM.
Sender: Steven Yong 012-7292929
titaniumface June 1, 2011
unnecessary bills
I been a CELCOM customer for few years now. So many unnecessary changes been made toward their customers. This issue already been complained and asked CELCOM staffs, but the answer is smile and they are not the one who made the rule. Below are few of their evil techniques to extort customers money.
1) Voice mail service- How many of us asked for voice many services? Hardly any one of us requested for voice mail services from them. But if you call someone or unable to reach them number, your call will be diverted to voice mail. why voice mail? so CELCOM can charge you money! You can count how many times did your call reached voice mails. Can you imagine now, how much do CELCOM suck your money till date? By the way all the telecom providers in malaysia, MAXIS, DIGI ETC using same dirty tricks, I am more concern about CELCOM because I am CELCOM user.

2) If you want to check your call made in a month( bil terperinci), you need to pay money. CELCOM charge RM 3.00. Is it logic for a service provider to ask money to show the list of call made by customers. Isn't it consumers right to check the bill before they pay. I think in the future, they are not going tell you much your total bills. If you want to know your bills you need to pay money too.

Do the Govt knew about all these scam or they dont want to disturb all these Big Players to extract money from public?

Wake up Malaysians, don't let all these evil Big Players extort your penny. Its your bloody money, start to question them back. Know your rights and speak them out. At least those big players will start to realize Malaysia do know their rights and have gut to question them.

Titaniumface
titaniumface June 1, 2011
unnecessary bills
I been a CELCOM customer for few years now. So many unnecessary changes been made toward their customers. This issue already been complained and asked CELCOM staffs, but the answer is smile and they are not the one who made the rule. Below are few of their evil techniques to extort customers money.
1) Voice mail service- How many of us asked for voice many services? Hardly any one of us requested for voice mail services from them. But if you call someone or unable to reach them number, your call will be diverted to voice mail. why voice mail? so CELCOM can charge you money! You can count how many times did your call reached voice mails. Can you imagine now, how much do CELCOM suck your money till date? By the way all the telecom providers in malaysia, MAXIS, DIGI ETC using same dirty tricks, I am more concern about CELCOM because I am CELCOM user.

2) If you want to check your call made in a month( bil terperinci), you need to pay money. CELCOM charge RM 3.00. Is it logic for a service provider to ask money to show the list of call made by customers. Isn't it consumers right to check the bill before they pay. I think in the future, they are not going tell you much your total bills. If you want to know your bills you need to pay money too.

Do the Govt knew about all these scam or they dont want to disturb all these Big Players to extract money from public?

Wake up Malaysians, don't let all these evil Big Players extort your penny. Its your bloody money, start to question them back. Know your rights and speak them out. At least those big players will start to realize Malaysia do know their rights and have gut to question them.

Titaniumface
logy May 11, 2011
Celcom customer service
I would like to share my recent experience with celcom customer service:

6/5/2011 – i paid my latest celcom bill via maybank2u.
9/5/2011 – i apply to porting my no to other service provider. (being offered better plan)
10/5/2011 – other service provider inform me that my request to porting my no denied by celcom. asked to contact celcom.

10/5/2011 – contacted celcom customer service (1111) to know the reason my porting denied. being told because i havent settle the bill yet. asked to email payment receipt. did that. contact 1111 again after a while to know the status. being told email no longer in used, asked to faxed. did that. after a while called 1111 again to check the status. being told faxed not received, even though my fax machine says fax send and completed to celcom axiata. faxed the receipt again twice just in case, still not received by celcom.

feel unhappy. feel like celcom dont want to acknowledge my payment. being made to understand maybank2u payment will be updated instantly but this already passed 4 days. check maybank statement, money being deducted from account. where this money goes to if celcom does not receive it? register complaint to celcom online. celcom acknowledge the complain.

11/5/2011 – called 1111 again if my payment received. negative. try to checked if faxed received. no definite answer instead person online mumbling about my registered complain and told my complain will take few days to be handled. i just want to know if yesterday fax received. faxed the receipt again. and will call them again tomorrow to check.

feeling victimised and frustrated for being treated like stupid. Feel like celcom doesnt like me to porting (switch to other service provider).

So you people out there just be careful. if you dont have any issue you are ok but once you need to contact celcom customer service, your frustration may begin. maybe that what they want so that you wont bother them... maybe?

p/s - dato' sri shazali, please look into celcom customer service. its ruining your reputation.
mng117 May 10, 2011
Rude staff and extremely poor customer service!
WHY IS CELCOM BEING SO DIFFICULT IN HANDLING LINE MIGRATION? Only after registration, I was told I had to wait 24 hours before my line could be activated. Now that it's been well past 24 hours, I am told I have to wait three to five working days. WHAT'S THE PROBLEM, CELCOM?? And while we're on the subject, WHY ARE YOUR STAFF SO INCREDIBLY RUDE AND UNABLE TO COMMUNICATE WELL? They struggle in speaking English and some in Bahasa Malaysia as well. What kind of standards do you people have in hiring staff? You're a TELECOMMUNICATIONS company, for crying out loud!! Please step your game up.
2010hkho February 7, 2011
CELCOM MISLEADS AND CONS
Celcom: The Master of Conning

Celcom broadband service is full of booby traps and surreptituous additions of fees. With a contract-free broadband internet service, there is supposed to be no termination fee at all. However, the real 'termination fee' is based on the monthly outstanding balance prior to termination. And the monthly outstanding balanced is calculated cheapest at RM98 per month. This means that your minimum termination fee will be RM 98. On top of that, they never send you any notifications. If there is, beware that they will be quite obscure and possibly in the junk folder of email. If you did not take note of the monthly invoice, they will not remind you until the next month. This result in continuous accumulation of unpaid monthly fees, which is done unknown to the user. And if you do leave it for 3 months, it can go up to RM300++. AT THE END, IF YOU DO TERMINATE THIS SO CALLED 'CONTRACT-FREE' BROADBAND SERVICE, YOU WILL HAVE TO RETURN THE MODEM AND END UP WITH NOTHING.

ASK YOURSELF:
DO YOU WANT TO PAY RM 98 FOR A MOBILE BROADBAND SERVICE THAT NEVER REACH EVEN 50% OF THEIR STATED AVERAGE SPEED, AND GET THROUGH ALL FRUSTRATION TRYING HARD JUST TO GET YOUR EMAIL PAGE LOADED ON THE WEB BROWSER?
THE NUMBER OF DISCONNECTIONS IS ALL SO ASTRONOMICAL (NOT ACCENTUATING). IT CAN BE CONCLUDE THAT THE NORMAL SPEED IS AT 0KBPS.

CELCOM HAS TRULY BECOME THE NUMBER ONE IN DISGRACING ITS OWN SERVICE.

SO TO AVOID ALL THESE VOMIT BLOOD, PLEASE KINDLY AVOID CELCOM FOR YOUR OWN SAFETY AND HEALTH.
Aminudin RA February 1, 2011
CUSTOMER SERVICE
on 1st February 2011, i went to CELCOM BLUE CUBE located at The Mall, KL. I went there to settle my bill as i accidentally turned on my 3G throughout the night, thus the bill already reached its limit. I also intended to register for mobile broadband to prevent anything similar from happening, which i admit was my own negligence. I went there and gave my phone number to the customer service personnel on duty. His name is Anuar. He disrespect me as a customer of CELCOM. I gave him the mobile number but he said the number does not exist in the system. I told him that is impossible because i have been using the number for a long time and recently i made a series of engagement with CELCOM and i am very sure that they have my number everytime i contacted them. i told him probably the system was down and that is the reason he could not trace my number. He pushed the monitor's screen roughly towards me, and he said as if i accused him of cheating and that is the reason i did not believe him. I asked him whether i ever mentioned or accused him of cheating me, and he admitted that there was none. He said because i refused to believe in the matter. He was very rude and regardless whether he is a CELCOM staff or not, HE BRINGS THE IMAGE OF CELCOM. He was rude, disrespectful and LAZY. After a series of unfortunate encounters with CELCOM service representatives, i demand that THE COMPANY IMPROVE THEIR SERVICES. WE PAY MONEY.
whane January 8, 2011
charge imposed unreasonable
I do not use GPRS, but that charge does not make sense...stupid celcom
tydell December 11, 2010
celcom identity theft
I was planning to get an iphone 4, and want to keep my current number which is a celcom prepaid.
Never register any postpaid with any telco before.

Previously went to digi to port in my number to digi. Usually this process will take about 24 hours, but for my case 2 days still haven't being port in to digi. I called digi, they explain that the process is pending due to celcom. Digi said most likely i have outstanding bill. What the duck? I'm using prepaid.

So i called celcom, they explain that i have an outstanding bill amounting to about rm240. Allegedly somebody in Kelantan has used my ic to register celcom back at 2002 and max it out till they cut it. Now im so damn pissed off.

I ask, "how can you allow somebody which probably have different face to use a stolen identity?". It is so damn simple and doesn't take a college grad to actually spot the difference of a picture. I said somehow celcom must be responsible for this stupid, incompetent staff who actually let this slip and live another day.

I have yelled countless of time during my conversation with the operator. No matter what i said, they will always blame it on the customer. They claimed it is my fault to let my identity card being copied by suspicious person. No wonder this guy became an operator, his intelligence only permits him to have this kind of job.

What is the point of having an identification card if you could not even tell the difference whether that person is the same in the ic? Furthermore it is Mycard, probably the most advance id card in the world.

I could keep on blabbering until my throat bleeds, still won't change anything. I ask what i can i do to clear my name? He gives my instruction to make a police report. So i did a police report and went to nearest celcom center which is at Menara Atlan near KLCC. The service is fast and friendly, but that won't be enough. The girl at the counter said the celcom operator did not give sufficient information, you will be needing more than just a police report. Ohh man, i just wasted my time at the police station and going to KL and pay parking for nothing. And it is not even my fault.

In case you're wondering you'll be needing about 6 documents. Fraud complaint form, (which is only be available at celcom center, so most likely you will need to come twice), original and copy of ic, birth certificate, police report, declaration of oath and utility bills. Not only i will be wasting my time on this documents but also my money. I ask, if the investigation proves that im innocent and found out that your staff is too stupid to identify people's faces, will there be any compensation on my time and money. Simple answer, no.

I would trade fast and friendly service with slow but intelligent and logical service anytime. There is no point in being friendly and fast, when you provide bad and stupid service like this.

So here i am, still in the midst of preparing the documents and after that wait for the investigation which may take months, years or forever.
I have lost my hope in retaining my old number and will move on to new numbers.

For those who use celcom, i just want to say to you that this corporation is run by idiots that will not be responsible for anything. I don't know about other telco, most likely they are the same. This is the fact of capitalism, the rich will try their best to suck everybody's money till they dry.

They only way we can win is that we spread the word around, and show them the power of the people.
M.G.Menon November 17, 2010
Just cannot get basic function right
Having three mobile numbers for celcom, i also implemented a simple auto debit for this 3 accounts. First one and half years no issue, then all of a sudden, first my wife number they say bill is outstanding, then after much e mails and time wasted with their most ridiculous customer service, this resolved, then mine. What I cannot understand it is a auto debite for my credit card, all other utilities like telekom, tenaga have no rpoblem, only celcom. Lately since I was travelling, i had an issue went to closer outlet to pay in full, even after that I get calls /sms that bill is outstanding. Is there anything they can do right. Is there no way the CEO of this company can be reached. My mobile is 019 6002364.

Write a Review for Celcom

Rate it!
Review Title
You Review
Image
Type the numbers shown

RECENTLY UPDATED REVIEWS

Fine Signs of LA
Amazing Heat Cover
Great Customization
Economical Expertise
Kind and Knowledgeable
A Truly Responsive Contractor
Going the Extra Mile
I have found Staten Island Auto Lease very easy to deal with, no laborious form filling,

REQUESTED REVIEWS

REVIEWS BY CATEGORY