Also operates easterncurio(dot)com. Horror stories abound: google for 'complaints board easterncurio(dot)com'. Related complain: http://www.complaintsboard.com/complaints/easterncuriocom-c247937.html

My own fact:
The above happened in 2009, and mine was in 2006. So they are still as unscrupulous. I visited their 'factory' in Shanghai. It is a mum & dad business running from their home apartment. The owner is called Royal Hsu (Xu)- 30+ spectacled guy. He uses the spellling 'Hsu' to appear non-mainland Chinese - more Taiwanese spelling.

At the factory and warehouse everything looked fine, and he showed me photos of how they pack and ship the items. When the items finally arrived (I was in China then), 3 out of 4 items were damaged. Calling Royal up, he said he didn't insure the items, and not his responsibility and wouldn't pay to have them repaired. After a lot of arguing and threats, he agreed to repair one of the iems. The repair was done by just knocking 1 nail in.

Even then, the wood used is cheap and light pine wood that hasn't been conditioned - SCAM. As a result, when winter came with the dry weather all the wood shrank and cracked. He works by, if you don't ask, he won't disclose. If you don't specify, he will supply you the worst items.


If you want to give Royal a piece of your mind, the address is:

Name : JiaYing Xu
Address : Room 101, NO.132, Nong 316, West Gumei Rd.
City : Shanghai
Country : China
Postal Code : 201102
Phone Number : 86-21-54934673
Fax : 86-21-54934673
Email : cathiehsu@hotmail .com