January 12, 2011
Rude and unfriendly
I called CIMB Call Centre on the 12 of January 2011 at 2.10pm. I was trying to explain that I have forgotten my e-pin no. for my CIMB clicks current account. He was talking to me like a robot and some point downright rude. I know most people who calls does not know exactly how things work. The telephonist need to be more friendly and more understanding of people's predicament. CIMB should train their people to be more sensitive and patient in expalining things to their customers.