CitiMortgage
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Category: Business & Finances
Contact Information
New Jersey, United States
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CitiMortgage Reviews
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pattio925
November 28, 2009
Loan Modification
My husband and I both work for the State of MD. In July I was advised that my hours would be cut from 40 to 35. My husband would receive a salary reduction and we both would have to take unpaid furlough days. I contacted CitiMortgage to see if we could refinance our second mortgage at a lower rate. I was advised that we qualified for a modification and was given a trial period of 3 months to pay. We paid October and November but we were still getting calls from CitiMortgage asking for our payment. We would tell them that we were going through a modification, they would check and then tell us to disregard. Finally, we received a delinquent notice saying we had not paid 2 months. I called and after being on the phone a total of 2 hours and also being hung up on once, I asked to speak to a manager. She told me that we never really qualified for the loan mod and that we had to pay back what we were behind. We have not paid what we were behind and do not intend to. To make matters worse, she told me that because it was an error that she would take it off the credit report(she gave me a cof#) and that she would apply the 2 payments to one month and waive any late fees(another conf#). Well, not a chance. We are receiving letters advising that they will not take it off of our creit report and they are not even acknowledging that it was their error to begin with. It is sad that they get the bailout help and turn around and laugh at heir customers with the government turning a blind eye. Sad. My husband and I have decided that it is just a house. If we lose it, so be it. It is not worth the stress !
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ellagrace
November 9, 2009
fraud
I have a loan owned by Citimortgage but in July they outsourced it to Bayview Loan servicing. I was unaware of this and kept making my payments to Citimortgage and then suddenly get a bill from Bayview saying that I owe over $5000.00. I immediately call Bayview and get it worked out with them. There was confusion between Bayview & Citimortgage but I got it all worked out and Bayview tells me I am current. Well on October 6th, 2009 Citimortgage wrongfully files a notice of trustee's sale on my property. So I once again call Bayview and they try telling me I am over 3 months behind. This is bogus and I patiently email them all my past payments assuming they will work this out. But no, they are still sticking by the fact that I am 3 months behind even though they admit telling me I was current in July. I have just recently been through a lot (seperation, job loss, etc) so I had to move home and rent my house out. Now my renters are moving out because they are worried about the property being foreclosed on and being forced to move out. I just don't understand, here I am doing everything possible to make my payments and fulfill my obligation and they are blatantly trying to defraud me. By their actions they are forcing me into foreclosure. And in my research, I am far from the only one this has happened to BY THE SAME TWO COMPANIES, Citimortgage & Bayview. It has even happened to a close friend. They need to be stopped. I cannot fathom why they would possibly try to take advantage of people who are making their payments.
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October 27, 2009
WINDSTORM INSURANCE
I purchased my home in 2006 for 180k got a 5.875% interest rate with taxes and insurance included with my monthly mortgage payments. I have been on time every month since I purchased my home . I have not asked for a refinance or a modification. My recent monthly statement from Citimortgage has a new insurance "windstorm insurance." I called Citi mortgage Mortgage servicing and was transfered to Citi mortgage Insurance because the department I called couldnt help me. The lady I spoke with was very rude insisting this is mandatory. I asked when I was informed, she claims a letter was mailed to me in May of 2009 indicating this new requirement - a complete lie. I asked if she could send me where it states in my loan documents where this is required, she would not. I asked if she could forward the law or where it states it is mandatory she would not. I asked to speak to a manger, there was no manager. Apparently this insurance has been optional - like earthquake insurance - for sometime and now all of the sudden in December of 2009 Citi mortgage is requiring my loan to have it. The additional "windstorm insurance" is $4000 a year, this increases my current payment by 150%. I called my current insurance company and asked if they usually write "windstorm hazard polices" in Fontana, CA, they said no. I called my friend who is an agent he too says he rarely writes these polices but can write me one if I need to have it for my policy for about under $1000 a year. I called my mortgage broker, who is still in business, and asked if he sells "windstorm insurance" with his mortgages, he said no. After I explained my situation to him, he laughed in disbelief and asked me if I was serious. I am very serious, this is no joke. I spoke with over 30 home owners today and not 1 of them pays this type of insurance, nor is it mandated by their mortgage lenders.
I think I am being Scammed here. Is anybody out there having the same occurrence? Let me know, my attorney is taking a look into it tomorrow.
-Blown Away
Fontana, CA.
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Action Needed
October 7, 2009
Arrogance
Reading the complaints about Citimortgage and my own experience convinces me to move forward with a reverse mortgage on my home. It's not my preferred solution, but removes my property from any association with this company.
Like many of you, I lost my job at the end of 2008. I owe about 40% of the value of my home even in these hard times. I made a good living and chose an accelerated mortgage schedule 6 years ago resulting in large payments, but less than 15 years to pay. My bank of many years arranged the loan and Citimortgage acquired it about 3 years ago.
I am completely current on my payments and could remain so for about a year, but then all my cash would be gone and I'm 62 with little hope of employment at that age. I'm familiar with the government plans to help homeowners. As a result of those programs, I found that my mortgage was a Freddie Mac and called to inquire about options. Citimortgage's customer service person descended into a "yes it us --- no it isn't" exchange while my laptop was connected to the site that clearly showed that my loan was Freddie Mac. When I finally convinced him to look it up, his reply was "so what, we don't have to offer you anything."
The US Government circumvented our tax dollars earned now and in the future through generations of my descendants to guarantee hundreds of millions of dollars in bonuses to the CEO and others of Citimortgage like the one that I had a conversation with. I will be happy when not one penny more of my money supports this company and hope that our government or others of passionate disgust with this corporation destroy it and render sterile its very existence.
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Josh Smith
October 6, 2009
Loan Modification, Escrow
I have been unable to make my mortgage payment since May. I have been in contact with Citimortgage for over three months now trying to get a loan modification. Each time I speak with them I hear the same story, "we are working on a plan for you..." (I'm paraphrasing here, but you get the idea...)
So here we are, now another month gone by, with no loan modification plan ever presented to me, and Citimortgage has allowed my escrow to be eaten alive by my PMI insurance, and now there is still some money in my escrow, but not enough to pay my taxes or home owners insurance!!!
My thoughts, I have PMI insurance so Citimortgage has NO INTENTION of giving me a loan modification (even though I do qualify), instead they want to eat my escrow down to pennies, then foreclose... This can't be legal, can it?
For a mortgage company to take a huge handout from the federal government, then not give consumers a snowballs change in hell of saving their homes... wow, what a country and what a company...
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ripped by CitiMortgage
October 2, 2009
Horrible Customer Service
I started the same thing with CitiMortgage back in April 2009. I actually thought they cared, because I too was one of those that cared about her credit. I had lost my husband of 20 years to cancer and was left raising 4 sons on my own, with two being in college. I called Citi and was told they couldn't help me because I was current on my payments and had never missed one. So I fell hook line and sinker when they told me, we could help IF we put you on a Forebearance Plan for 3 months at a 20% reduction in my monthly payment and change the due date of my loan by 25 days and take a relook in August. But by the way, don't pay attention to that park where it asks for the balloon payment at the end and your credit won't be affected. I was thrilled!! Here I am in September and have never received not one call from them...I called them every day/week up until August and to this date, have never received a call from the Loss Mitigation Dept or my counselor. BUT I sure have from collections, even on Sundays. I have gone thru every single scenario from people on this site. All I can say is CITIMORTGAGE YOU ARE CROOKS AND COULD GIVE OR CARE ABOUT ANY OF US. SEE MICHAEL MOORE'S MOVIE AND YOU WILL UNDERSTAND! Who ever that person is on this site from CitiMortgage is PAID to monitor this site I guaranteed you, because WHY, if she supposedly works so many hours would you want to come home to read this and you have children and are a single parent? SHAME ON CITIMORTGAGE FOR DOING THIS TO PEOPLE! I have cried so hard that I don't know what to do. I ended up with heart palpations and ulcers. I have decided to not fight this any longer and have just stopped making payments. My sons need their only parent and I need my sanity to go on.
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sjram
October 1, 2009
refinance scam
Received notice from citi to refinance my 5/1 arm into a fixed rate in early Sept. 2009. After working with their represenative, and being assured that it would be approved on our second home in Texas, I gave them the $470 for an appraisal to start the process. After getting the appraisal and with credit scores of over 800, I was advised that they had turned down the refinance on a judgement call. I feel the real reason was the reduced revenue and the $470 should be refunded. They said sorry but it is our call and nothing could be done. I think they are misleading customers only to keep their employees and apprasers working.
No more bailout money!!!
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erayman64
September 30, 2009
Misleading information from Citi while doing Modification
Since February, I applied for Mortgage Assistance with Citimortgage to get a mortgage lower due to being divorce and having to paid the mortgage, car notes, bills, and insurance on my own and not getting behind just to save money. Had to wait for five months to see if a got approved.
I had to call Loss Migitation department several times to find out what was going on and who was handling my loan mofication if I was approved or not. I did get a letter in April saying I was denied and called Citi for reason for denial. They said to ignore the letter and they were still working on my account. I finally called at the end of June and they told me I was approved for a Modification trial plan. They told me to pay mortgage for $907 which was less than mine usual $973 note and I did not have to until September. Then I got another call saying I will get paperwork sent by UPS for fill out paperwork for Modification, but payment was just $720 and was not due until September. I'd explain I was told to pay the $907 instead of $720 in July instead for September. The representative on the phone said that was OK and that will cover August payment and only have to paid on second installment for $553 due to overpayment. I did fill out the necessary paperwork and made the payments on time and had October payment for $720 ready before trial period ends.
But something did not seem right with getting collection calls and collection notice in the mail back on September 14th. I called Citimortgage about why I'm getting collection calls if I am on Trial Modification plan? The reps told me not to worry and ignore them since I was on the Modification plan. I was getting my account handled by different reps. The last person handling my account only left voicemail on my home phone instead of calling on my cell phone like the last rep contacted me.
I left voicemail that same day, but he did not call my cell phone. I called the next morning before I left the house to take my kids to school before I went to work. I told him I left him a voicemail about getting misleading information from another rep who took my call since he was out of office or away from desk. He I was denied by the underwriters but I then said it was a error and was working to correct this. I told him I call him when I arrive at my job. I called him back and got the usual voicemail. I called again asking for his manager to explained I was not satisfied with service and runaround I was getting from Citi handling my mortgage. He did call me back and explain he can put modification plan that will make me more money over a thousand dollars?? I said that was increasing my bill even worse than $973 I was paying every month. He tried to that was including real estate escrow taxes and insurance I was paying separately at the beginning of the year and I was not satisfied that I was denied while on trial period have not ended before I made my last payment. We started arguing that I wanted I speak to his manager. His manager was just repeating the same excuses without explaining how they can help me? It was like I did not pay them anything the last three months and the payments did not go to my mortgage?
I called collections two hours later. I rep first told me not to worry regarding the late payments should be posted on my account since I was on the modification trial plan. Then he said numbers he was seeing was not matching what I recieved in July for only $720? I told him who I talk to and now I said change from correcting this or he could not do anything? I feel that they messed up my payments I was making on time since 2007. Right now I going to check with attorney dealing mortgage problems and show them the paperwork and payments I made to Citi to just to lower my mortgage, not to mess me up more with late charges and increased payments??!!
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Stevie Hanson
September 29, 2009
Complete abuse, WAYS TO FIX IT
PLEASE LISTEN TO ME IF CITIMORTGAGE IS STEALING, HARRASSING AND ABUSING YOU AND YOU FAMILY, I can tell you how to fix the problem, very easily..
WE NEED TO STICK TOGETHER and CREATE ACCOUNTABLITY IN THIS COMPANY CALLED CITIMORTGAGE... They are hurting us all in the US and we have to stop it.. PLEASE JUST DO THESE SIMPLE STEPS AND WE WILL AS A UNIT STOP THIS COMPANY FROM ABUSING ANOTHER CUSTOMER...
1st,
Type up a simple but detailed e-mail with this format..
Your name and address
Your property address
You phone number
Your CitiMortgage Number
The date..
IN YOUR SUBJECT LINE WRITE SOMETHING LIKE "HELP" "PLEASE CAN YOU HELP US", etc.
Ask for help, tell them what is destroying you and your family from the inside out..
The problem in full detail with some feelings but no swearing or too much hatred.. Because higher up people won't listen to that stuff... But, please put your feelings in and what this company has done to you and your family in detail..
Again ask for help, put the Mortgage Number in at the end of your letter again..
(Close with a)
Thank you, as much from the heart as possible..
Then send the e-mails to all of these people and everyone else you can think of.. because the more people who know about the abuse the more we will get help..
This is the first and most important company we can contact, but there is power in numbers PLEASE contact as many people in as many companies and states as possible because we need accountability on the part of CItiMortgage, no more abuse..
OCC - Office of the Comptroller of the Currency, Administrator of National Ban
I would google everything I could think of "CitiMortgage complaints" "Mortgage abuse" etc.
PLEASE DO THIS FOR ALL OF US.. Place complaints with all companies you feel can help us.. I sent out hundreds and those that I contacted have been working very hard for me...
Make sure your phone number and your Mortgage Numbers are correct..
Then get ready to take care of yourself and others, while CitiMortgage gets a taste of its own medicine.. We have to do this..
After you have e-mailed all of the people on your list and all of the suggested people below, call or e-mail HOPE, they will help us fix our mortgages and they won't steal from us any more...
PLEASE CONTACT ALL OF THESE COMPANIES AND MORE... We have to take action to save ourselves and others..
Contact Us - Thank You Page President Obama
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The United States Department of Justice - United States Attorney's Office
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A-Z Index of U.S. Government Departments and Agencies (A): USA.gov
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Maryland Attorney General
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Write Your Representative - Contact your Congressperson in the U.S. House of R
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FTC Bureau of Consumer Protection - Consumer Information
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ConsumerAffairs.com: Knowledge is Power! Consumer news, reviews, complaints, r _STOP
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Local HUD Information
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STOP CITIMORTGAGE FROM ABUSING THERE CUSTOMERS ONLINE ACCESS |Comment| The Sta
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CitiMortgage Frustrations, Part 2 | alexking.org
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FindLaw | About FindLaw.
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Email list of all State Attorney Generals offices and or related contacts. - T
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Consumer Complaint
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Consumer complaints about CitiCorp Mortgage
Thank you, you are no longer helpless against this company that bullies all of us, Thank you, for helping yourself and others..
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Diane
September 24, 2009
Scam charges
I have gone through painstaking efforts to get my mortgage paid on time since Citimortgage bought my mortgage form LaSalle Bank (now called Bank of America).
For years I simply went to LaSalle Bank and paid my mortgage on the 15th or 16th (or the following Monday if the 16 landed on a Saturday or Sunday) since I got paid on the 15th.
Citimortgage informed me that there is no physical location that I can pay my mortgage within 173 miles of my home. I can't mail my mortgage because it must get paid after the 15th, but before the 16th which is the last day I can pay my mortgage on time. For several months I was forced to call in my mortgage for a $20 fee.
In order to stop these $20 fees the Bank of America branch manager helped me set up an account that receives my mortgage payment from my employer's direct deposit on the 15th and automatically wires my mortgage payment to Citimortgage on the 16th. In August, September and October of 2008 my Bank of America account wired my mortgage payment on time, however Citimortgage shows that my payments were received one day late and added a $57. 87 late charge each time.
After meeting several times with the branch manager at Bank of America to establish the exact time that the mortgage payment is wired to Citimortgage, it was determined that my mortgage payment was wired to Citibank before 3AM on the last day I could pay my mortgage in time. However, it turns out that Citimortgage needs time to acknowledge the wire transfer and always receives it one day later. After spending hours talking with Bank of America and Citimortgage customer service no one could come up with a way that I could pay my mortgage on time.
A coworker suggested that my mortgage be direct deposited directly from my employer. I spoke with Citimortgage customer service and they said it is possible to do this and gave me the routing number, citimortgage account number and other required information to do this. This will get the mortgage payment to Citimortgage on the 15th (one day earlier) and hopefully will be acknowledged by Citimortgage on the 16th and on time. My mortgage will be payed this way starting November 15, 2008.
At the request of a Citimortgage customer service representative, I faxed a this information to have the 3 late fees removed. I just got their response today that they will not remove the late fees so I am going to have to cough up another $173. 61 and possibly more if my new method of payment isn't satisfactory to Citimortgage.
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