DHL Buenos Aires Argentina
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Category: Services
Contact Information when Osiris, Argentina
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DHL Buenos Aires Argentina Reviews
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markoreilly
August 15, 2010
terrible customer service
just wondering why DHL, when the package was sent to me in Argentina, didn't handle getting my item out of customs. Isn't that part of what I paid DHL for? I Wound up paying DHL I guess for processing some paperwork with customs, but I still had to go to the airport to pick it up and then I was charged for storage by customs. If DHL was really doing their job and expediting my package through customs then I would not have had to pay for storage by customs. I don't see why what was pay for shipping to DHL does not pay for expediting paperwork through customs. THis entire routine took nearly a day and I felt like a ping-pong ball at customs going from one window to the next to the next to the next. This is really pathetic service on behalf of DHL.
I wrote a similar complaint yesterday and I tried to update it but for some reason I couldn't.
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markoreilly
August 13, 2010
unfair charges
I recently paid to have a package shipped via DHL to Argentina. I paid all of the shipping fees at the moment that the item was shipped. I am outraged that DHL wanted to charge an exorbitant amount for paperwork or processing fees when the item arrived in Argentina. below are the amounts, in Argentinian dollars, paid to customs and DHL. I can understand paying DHL another 30 or 40 Argentinian pesos but this is completely absurd and mirrors similar experiences I have experienced over the years which have left me completely outraged at having to pay exorbitant fees for processing by DHL in other Latin American countries.
DHL fees $225
Customs $275
Storage at customs (payable to customs) $125
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