We are a family company who used to ship with DHL.
Recently we broke the company and we became 2 companies. I contacted DHL to make a similar shipping contract to the one we used as a family. At first they sent me a sales person and things were fluid and I expressly told the sales person (MR. AYHAM) that I need a separate account for my new business that has nothing to do with the old company. He promised that the contract would be ready after 2 days. I called DHL after 3 days and the sales executive ( MS.ROUBA )said that my brother refused to have a joint contract with me ?!? I told the sales department that I was very clear regarding the separation of the 2 copmpanies and I told that to the sales person (AYHAM). She apologized for the mistake they made and told me the sales person would send the contract the next day. Two days passed and I called them and told that if they dont make the contract the same day that I would go their competitor ARAMEX. No one came and I made the contract with ARAMEX for a better price. LATER ON I FOUND OUT THAT MY BROTHER PRESSURED DHL THREATENING THAT HE WOULD STOP WORKING WITH THEM IF THEY ACCEPTED TO WORK WITH ME. SO IS THIS A REPUTABLE COMPANY OR A CARTEL ???