I ordered flowers early in the morning for a coworker starting off with a rough day. She was in tears over some things that happened with her boss. I requested the same day delivery as allowed online and made the payment of $63.47. I asked that the flowers be delivered by 4:30 p.m., before I leave work so that I may see them. By 2:30 no flowers. I call the 800 number. Some person that I could barely understand comes on the line and takes my information and tells me someone will call me back. I just wanted an ETA of the flowers. My friend has been down in the dumps all day. So I give them an hour and call back again at 3:30. They transfer lines with folks who act as though they have pull, but ultimately they take the same information down and tell me someone will "call me back." I don't want a call back, I want my friend to get her flowers. This sucks. Then finally at 4:00 my friend comes over and gives me a hug. Because she has her flowers??? NOOOOO! Because those idiots called her and asked if they could deliver them to her? What? What kind of stupid *ish is that? It was supposed to be a surprise and these dummies called her? Why didn't they call me? I was about to place another order with FTD for flowers for my mom's birthday this coming Saturday, but that will not be happening now.