December 14, 2010
Did receive information regarding product
A New York & Co. card representative offered this product to me for free for a month w/c I was interested in trying so I did. I waited for a whole month so they can send me the information and nothing came. I finally got my bill and I had to pay $14.99 for a service that I didn't receive. $14.99 is not much but I hate to pay for something that I didn't get. I called them 2x last week to tell them that I didn't receive "the kit" that they talking about and the two reps that I talked to said that I will get it in 30 mins. A whole day came & went and guess what? I have not seen a damned e-mail. I called the ff. day & the rep was nice but she said I may get this e-mail in 2-3 days. For an e-mail?! So, I said okay and since I was upset she offered me 5 months w/out charge for this since I still needed to pay my card for this. She told me to wait for 2-3 days, right?! The only time I recieved an e-mail from them was when I finally sent an e-mail of complaint. Oh, by the way, the last rep I talked to gave me an account no. that worked for 1 day and didn't work the next. I made sure that they knew about that, too. So, now they gave me a new one that I'm hoping will work for a while. I'm sorry but I don't want to be mean but how can you make your customers trust you when they do their buss. this way. I don't understand how they can send me a reply so quickly after I complained and replied again after I questioned them a 2nd time and not receive anything from the beginning for more than a month.