Dear Customers, We want to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback. We would also like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly. Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket. Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience. Regards, LightInTheBox

Do not buy from them it is a scam.
I purchased a dress that was to have the same color sequins as the dress both brown when the dress came it had green sequins I wanted to return but was told I couldn't although the return policy states if a dress is not the same color or style. See picture the color of the dress was mocha not poop brown and the sequins were to be mocha not green.

I received the dress but I didn't realize the train was that long. I am travelling to Africa and I can't have the train that long due to the dirt and this is also the wrong size. The zipper also seems to have a problem with zipping. It seems to have a hard time going up. I was wondering if I could just return the dress for a full refund of my money. Please start my return process and send me an RMA code. I tried contacting customer service but no one could help me and they just told me to wait someone would contact me.

Thank you

This company has no customer service...DO NOT USE
Bought faucet over $240.00 broke within 3 months of fitting. Light in the box will not replace or refund. I assume they expect you to re order a new one...FAT CHANCE
This company stinks
DO NOT USE
DO NOT USE
DO NOT USE
DO NOT USE
Customer serviceis a JOKE

No matter how good the "deals" look, DO NOT PURCHASE FROM THIS COMPANY!!! I placed an order for a simple chiffon shawl/wrap (item # 52579 as seen in the attached photo--how something this plain & simple could take 3 or more weeks to make is beyond me!)on the first of May for our daughter’s prom on the 20th of May, 2011. Our daughter's gown was such a different shade that it was difficult to find anything in our area to match so of course we sought the Internet. When I received an email from Light in the Box stating that it would be shipped on the 18th, I immediately wrote back that it would not arrive in time to be of any use. They continued, at that point, sending me emails using words like handmade, custom made, etc. and said to read their shipping policy. I did and it only mentioned that their "dresses" took a long time to ship due to their "tailor-made" nature. I would never have equated a custom dress with a shawl that amounts to nothing more than a strip of material, just as the picture showsl!! One of their emails actually told me that since they would not accept return of the item, that I could "try selling it locally and getting a good price." Unbelievable!! I received yet another worthless email saying that my item had shipped. The email also stated that the item was ordered on May 22 when in fact I placed the order on May 1st, 2011. I would never do business with this company again since I'm convinced that Light in the Box doesn't know the meaning of customer service IF that department even exists!! As of this review, June 7, 2011, I still have not received the shawl!!! They definitely don’t care about getting it right, just getting your money!!