"Consumer Reviews on Companies, Products and Services"

Lincare

5 stars
(1)
4 stars
(0)
3 stars
(0)
2 stars
(1)
1 stars
(29)
Category: Other

Contact Information
15460 Lakeside Village Drive, United States

Phone number: 5867386172

Lincare Reviews

Anitac3 November 7, 2017
After one year still waiting for equipment
My mom is 92 yrs old and on oxygen 24 7. Since her doctors are over 1 1/2 hours away it was recommended in November of 2016 for her to get a portable oxygen concentrator. After numerous paperwork being sent in by her doctor and Lincare saying they never received it and after many phone calls by me being made to the Worcester, MA office we still do not have the equipment. Their excuses have ranged from it was lost, it was never received, we are waiting for your Dr to send it to us then oh it has been approved and we will call you at the end of the week to let you know when it will be delivered. I called back 2 weeks later and said you were supposed to call to let me know when the equipment was being delivered. The fellow on the phone said you have nothing being delivered the paperwork was denied. I almost pulled my hair out. Fast forward til today November 6, 2017 and 4 rounds of paperwork being sent to Lincare and numerous phone calls by me to them and leaving messages and then asking for a manager to call me (which never happened) and then calling the main office in Florida to complain, we still do not have the equipment. I would never recommend this company to anyone. They are the worst company I have ever had to deal with. I would have given them 0 stars if I could.
Sherrill October 12, 2016
I have NEVER been disappointed with the service from LinCare!
I've used several services companies, in several States, for oxygen and supplies, but LinCare is hands down THE BEST! The Sierra Vista office is particularly good! I have NEVER, repeat NEVER had a problem getting oxygen or supplies even at a moment's notice. The office staff is always professional and friendly and makes me feel GOOD every time I walk in. I tell anyone that pauses long enough, I would ONLY recommend LinCare to my family friends and loved one! Thank You for giving me the opportunity to praise a REALLY fine company!
lizabethw May 3, 2016
Should be no stars
My mother needed a hospital bed after breaking her back. The only company her insurance company would cover the bed for was Lincare. Worse experience of my life. We were told we were purchasing the bed and when it came it was an antiquated, metal side rails and hand crank to raise it up and down. We had price new fully automatic beds on line and found extremely nice ones for $800 - $1000 with free delivery and excellent reviews for comfort. The bed we received was not only uncomfortable for my mother, but we found out after six months that the bed was not purchased but Lincare was charging the insurance company and Medicare $381 a month $70 of which my mom was to pay. I called the insurance company as they had told me they would cover all but 4% of the cost of the bed. They did not know either that it was a rental until they got the bill at the end of March. We got a bill from Lincare dated April 25th a second dated April 28th as a past due notice (I have copies of all this for Medicare Fraud) and almost 8 phone calls (saved) about her past due amount as of today (May 3rd). I can see how elderly people would be intimidated by all this harassment and my mother was too. I however, am not.
4747 March 3, 2016
San Antonio office HORRIBLE
This company is a joke. Was set up with CPAP in the San Antonio office almost TWO years ago and never able to get any supplies.. Was told by employee Carrie, a mistake was made in paperwork setup was reason not able to get supplies. Was told over a year ago by CARRIE that she would correct. We have called numerous times and still not corrected. Spoke with office manager, Mark Medina, who showed no concern for problem or correcting it. He gave me area managers name, Ms PATEL. Tried forever to get in touch with her. She was always on vacation, busy ,whatever? But never received phone call bake. I called Lincare home office in Clearwater and informed them of my problem. They assured me that MS PATEL would call us and get this issue corrected. This NEVER happened. I received call from they rude, unprofessional employee CARRIE, who was to correct the problem back in 2014. She informs me that I now must go back to see dr in San Antonio to have test redone because it has been so long.. So I must have to take off work, drive 45 minutes to dr office to correct a problem LINCARE made back when I first went to them. Not once did San Antonio office admit they made a mistake.. Kept trying to make me feel it was my fault. They have given run around for almost 2 years now. I have stopped using my CPAP because unable to get supplies. I will have to take time out to see dr again, BUT I will NEVER go back to LINCARE SAVE YOURSELF MANY HEADACHES. DO NOT USE THIS COMPANY. THEY ARE A JOKE!!!
djenner December 3, 2015
Unable or unwilling to deliver contracted services even with high compensation
Lincare is one of several providers of health-related equipment services. The office providing me with service, in Latham, NY, has proven unable to provide the services for which they have contracted in an orderly, effective and efficient way. They appear unwilling to adopt ordinary best practices to deliver relatively simple services, for which they are very well compensated -- by me, by my health insurance provider and by Medicare. Here's why I take this view. I have COPD, and rely on supplemental oxygen, supplied by oxygen concentrators (devices that remove nitrogen from air, passing along only the oxygen; this is better alternative than bottled oxygen for many reasons). This entails providing two machines, one for use in the house and one that is portable, runs on rechargable batteries. The external battery for my portable concentrator has been showing problems for the last six months. I would come back from using the system, put the external battery in its charger and it would not immediately begin charging. I reported this to Lincare, and the firm eventually ordered a replacement -- this took over six weeks, as I recall. When it arrived, a delivery person arranged to bring it by. Lincare had ordered the wrong battery. It could not be used with my machine. The delivery person took the wrong battery back, promising to order the correct battery. I heard nothing further from Lincare through the rest of the summer. But, as cooler weather set in, the battery seemed to revert to normal behavior. When Lincare eventually did call, to arrange delivery of what one assumes was the correct battery, I reported the new situation, and Lincare cancelled the new battery. Just a day ago, I discovered the external battery has failed definitively. Half the cells are not charging, and the battery-failure signal on the charger correctly reports this. I called Lincare again. They do not keep parts in stock and claim they cannot get a replacement battery from the maker in less than several weeks. [Other companies selling this same product claim to deliver in days.] Lincare's offer: They would provide oxygen in tanks — one assumes, with one or another home fill-er-up strategy until the local staff got its act together to get the requisite battery. Oxygen in tanks is obsolete technology. One cannot travel with it: Airlines do not allow it; Amtrak makes it difficult, and in any case, one cannot carry sufficient for, e.g., a trip to town. Driving down to the city is also out; that's a six-hour round trip plus time on site and two tanks fully charged will not last half that long. In the next couple weeks, I have two long-ish trips to make and a meeting to attend and tickets to the ballet. Bottled oxygen is inadequate for any of this. More to the point, it is not what I am paying for.
pursersmith@yahoo.com September 2, 2014
Impossible to get order taken via phone
Okay, so I've spent a total of 90 minutes over the past 5 days trying to reorder supplies for my bi-pap. Never got past that incessant recording of "We'll be right with you" bs. I finally called corporate complaint department and apprised of my problems. Is this company so top-heavy with chiefs and not enough Indians that they can expect to treat customers this way? I for one will be switching my insurance to another company so I can avoid this so-called business. Also, when I spoke to corporate they told me that they had had many complaints about the recording and passed it on to "I.T" which is responsible for the recording and they have totally ignored requests from their own company to fix the non-stop hold message. As CEO, John Byrnes should be embarrassed to have his name associated with this company and it's poor track record of customer service. I would sincerely avoid this company not only for the above reasons but also, from reading other complaints from employees, it's not a good work place environment. Money and greed must be their mantra!
July 10, 2013
Horrible Experience
My doctor sent me to Lincare to get a CPAP device. The people at Lincare initially gave me equipment that didn't fit. The person I was supposed to meet with for the fitting was unavailable so the receptionist got the assignment of working through my fitting with me. She clearly had no idea what she was doing. After several swaps and trips to Woodinville I finally got nasal pillows which work. Since that time Lincare has repeatedly sent me the incorrect parts for the gear I formally returned. I am still being billed for several of the returned pieces of gear. Additionally I have incorrect replacement parts that I have to spend hours dealing with returning. I have severed my relationship with Lincare but now I have to work through the 19 different departments to try and get the gear returned and refund the exorbitant charges for the masks. Amazon has the same gear at 10% of the cost, I will just order it myself in the future. Avoid Lincare at all costs, they are untrained and ineffective.
Terri Bowers July 14, 2011
DECEPTION
I have no problems revealing my name. I recently went to order some CPAP equipment. Lincare was one of the names provided by my doctor. The woman I spoke to got all my past information, as far back as my original sleep study to the one I had the latter part of 2010. She asked all about my equipment. I even explained to her that the reason I was not going to get the quipment from the prior company was because they were giving me the tubing that was stiff like an elephant hose. She even said to me, that's because they get the cheapest stuff.

However, the next morning, she calls and leaves a message on my recording. First of all, you should not leave personal medical information on someone's recording because of the HIPAA Law. Second, don't be a coward. Talk to the person. So I had no problem in calling her back to ask her to clarify herself.

She said, and I quote, I had to get my CPAP equipment from the original place I ordered it from, which has been the once company until recently, for the following reason: Uh, the equipment you have is still owned by Medicare and so therefore you have to order all of your stuff from the first place, sorry. I also wanted to get a folding walker too.

I told her I was going to call Medicare because I didn't believe that to be true. Then I said, wow, wait a minute, when I initially got the CPAP Machine, I had medicaid. I know the policy of Medicare and Medicaid, that you must use this for a complete 13 months. They come check the equipment to make sure you have been using it. A lot of people do not. If you have been doing as prescribed, you then own it. If not, you must return it. So when I originally received it was in 2008 and I had Medicaid, not Medicare. The gentleman from Medicare said you've only had Medicare since April of 2010 and have only received CPAP supplies once while having Medicare. He also explained to me their rules, just as I know it to be.

So this woman out and out lied to me. I'm not sure exactly why, so I called back and spoke to a woman in the respitory department. She said she would check into it. No return call. I called back again and got the lady on the phone who I originally spoke to. She was dumbfounded that a patient/customer could actually be so smart as to know what was what and was speechless. I told her I was going to be going else where anyway and to make sure she ripped up my personal medical information.

I'm writing this complaint because she out and out lied to me. I don't think you should deal with a company that lies. I even said, hey, I'm an adult, just say the reason the real reason why. So because of their cowardness and what I feel is a corrupt way of handling business by lying, I would recommend not doing business with them and will tell everyone I know not to. It's just plain wrong to lie to people when you're doing business. Everybody you deal with is without a brain. I am one of those people I was not born under a ROCK or BORN YESTERDAY.

I have not hidden my name because I have nothing to hide. I live in Michigan. That is my story and can prove it.
Terri Bowers July 14, 2011
DECEPTION
I have no problems revealing my name. I recently went to order some CPAP equipment. Lincare was one of the names provided by my doctor. The woman I spoke to got all my past information, as far back as my original sleep study to the one I had the latter part of 2010. She asked all about my equipment. I even explained to her that the reason I was not going to get the quipment from the prior company was because they were giving me the tubing that was stiff like an elephant hose. She even said to me, that's because they get the cheapest stuff.

However, the next morning, she calls and leaves a message on my recording. First of all, you should not leave personal medical information on someone's recording because of the HIPAA Law. Second, don't be a coward. Talk to the person. So I had no problem in calling her back to ask her to clarify herself.

She said, and I quote, I had to get my CPAP equipment from the original place I ordered it from, which has been the once company until recently, for the following reason: Uh, the equipment you have is still owned by Medicare and so therefore you have to order all of your stuff from the first place, sorry. I also wanted to get a folding walker too.

I told her I was going to call Medicare because I didn't believe that to be true. Then I said, wow, wait a minute, when I initially got the CPAP Machine, I had medicaid. I know the policy of Medicare and Medicaid, that you must use this for a complete 13 months. They come check the equipment to make sure you have been using it. A lot of people do not. If you have been doing as prescribed, you then own it. If not, you must return it. So when I originally received it was in 2008 and I had Medicaid, not Medicare. The gentleman from Medicare said you've only had Medicare since April of 2010 and have only received CPAP supplies once while having Medicare. He also explained to me their rules, just as I know it to be.

So this woman out and out lied to me. I'm not sure exactly why, so I called back and spoke to a woman in the respitory department. She said she would check into it. No return call. I called back again and got the lady on the phone who I originally spoke to. She was dumbfounded that a patient/customer could actually be so smart as to know what was what and was speechless. I told her I was going to be going else where anyway and to make sure she ripped up my personal medical information.

I'm writing this complaint because she out and out lied to me. I don't think you should deal with a company that lies. I even said, hey, I'm an adult, just say the reason the real reason why. So because of their cowardness and what I feel is a corrupt way of handling business by lying, I would recommend not doing business with them and will tell everyone I know not to. It's just plain wrong to lie to people when you're doing business. Everybody you deal with is without a brain. I am one of those people I was not born under a ROCK or BORN YESTERDAY.

I have not hidden my name because I have nothing to hide. I live in Michigan. That is my story and can prove it.
EX O2 DRIVER July 6, 2011
Unfair Termination
I started my employment with Lincare in Feb 2011, I was terminated in May 2011. During my 75 days of employment I got to know my patients very well and they depended on me to get their oxygen to them at the time they expect it. When hired I was told I had to get my Hazmat endorsement but every time I asked for time off to get it I was given patients to see and take care of (which was my priority). My last day in May I asked my manager if I could take the test and go do the finger prints for my Hazmat. He said "No, take care of these 3 patients". After taking care of paper work I was heading out the door when my manager asked me into his office. He told me I had to get my Hazmat that day or he would have to let me go. My jaw dropped, I told him that was impossible. He asked for my paper work on the 3 patients which I gave him. I told him I will be back. I tested that day, did my finger prints and submitted my application for Home Land security. It would take a week to get the OK from Home Land Security. During that week I had Patients call me and ask why I was late I told them I would be back next week. The following Monday I went back to the office with my new Hazmat endorsement and there on the Managers desk was my personal belongings which were cleaned off my desk. He was serious about letting me go. I asked him "So instead of calling corporate and telling them I now have my endorsement, you want to go through the hire process again, pay for new uniforms, take at least 2 months go get a new guy up to speed plus the hours of training the new person". His response to me was "his hands are tied and there was nothing he could to to change corporates mind" The following week my phone just rang from customers wondering where I was and how they needed oxygen. I told them the story and to call corporate to get me back. Its July now and approximately 10 patients of mine have changed to other oxygen providers as Lincare dropped the ball. I have told my story to local Doctors in my area and they have agreed not to recommended Lincare to their patients.

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