Boycott Massage Envy on Florin Rd, Manager Alysa

I signed a contract with Massage Envy 2008 in September I moved 112 miles away to Central California so I called them in November and cancelled my contract. Six months later they debit my credit card 59.00. I contacted them to advise them of the situation and they claim that my account was put on hold for six months. I advise the manager Alysa to credit my card back the 59.00 she refused. I contacted my attorney service they sent a letter and Alysa still refuse stating to cancel it would cost me a extra 100.00 its writen in my contract. My attorney looked at the contract and found it is not written in the contract. So Alysa lied. Now I will contact the attorney general, it is that serious to me. What if other businesses debit your account like that. That add up!

I've worked with Massage Envy and thought it would be a good way to bring professional massage to Oklahoma City. When i first started, they seemed very knowledgeable about how to run a normal clinic, but as time went on, it became very clear that they ("they" being management and a select few "therapist") really don't care about real massage therapy practice or the code of ethics we are to follow. While the clinic seems to be doing well fiancially and it presents itself as a caring company, the therapists that work there have not been treated with the same kindness. I like to point out that if you have a complaint you wish to file about Massage Envy, there is no such place you can do that at their website and if you attempt to call their home office number, you will be strung along with empty "we'll get right on that" speeches or just hang up on you while you wait.

The two people that cause most the trouble are Lila Burns (Manager) and Charles Overstreet (Therapist, but not certified). Like most of the complaints with Massage Envy on this website involving terrible business practice, this centers around the unethical actions of fake therapist(s) and the manager(s) who turn a blind eye what is happening. Many other therapists (myself included) have done couples massages at the clinic with Charles. Not only does he not follow proper drapping procedures, he intentionally exposes private areas of the client's body so he can do "more detailed work". To go with that, he also says things to clients that (whether you are a therapist or not) sound completely wrong. If I'm getting a massage from a male massage therapist and I hear "I'll make you feel real good" or "can i pull down your underwear a little", I would completely loose it!!! Plus he seems to always want to do some "massage therapy" along the lower back/gluteal region, at least when I've worked with him.

And yes, I and many (if not, most) of the other therapist have gone to management with this problem, but it has done nothing. Lila refuses to question Charles on his actions and has not called in a auditor to verify his "professionalism". The reasoning behind that is he works on a good deal of clients that come into the clinic, many of which are old clients from his previous jobs, which brings more money into the clinic. I don't care if a massage therapist brings in $5, 000 everyday they come to work--if you are doing anything illegal to a client, in or out of the clinic, you not only need to loose your job but also should face criminal charges. I can not count the number of times I've heard fellow therapists say they went to Lila with this problem and told she "would look into it" or that "Oh thats just Charles. He likes the ladies" (Thats a failed attempt at humor-I don't find the funny in that at all). I've also been told that because he was one of the one that originally started with ME back in October 08, he has more senority than other therapists and if anyone ever made a open claim like this against him, then that person would be the one to get fired (either Lila Burns or Steve Long-Main ME Manager of OKC--said that). It seems that you can get away with whatever you want at the Massage Envy here, so long as you have managers who has no real training in massage and just doesn't care what it really stands for--as long as you make them money.

Bottom Line: As a therapist of any profession, you know damn well what you are doing when you go back in that clinic room with a complete stranger waiting for you, asking for help. As far as Massage Therapy is concerned, if you can't do that, then all you really are is "TheRapist"... which is all you amount to.

I went to Massage Envy about a year ago because I heard it was fantastic! I will say that the massage was great. They talked me into signing up and told me I could cancel at any time. While I was away, I had called to ask about cancellation. The woman told me that I could cancel over the phone but I would have to call back. I called back to let them know that I do not have the money to make the payments every months so I would like to cancel. They kept trying to talk me into freezing my account. I said I would like to cancel and they said ok. I did not here from them for about 8 months and just now I got a harassing call about how I owe 6 months worth because my account is on suspension! I tried calling to talk to someone about payment methods and they keep telling me to call back. I keep calling and they keep telling me the same thing, when all the while my account keeps building up and they will NOT cancel it. This is worse than a credit card company and I have no idea what to do.

I saw an ad in Better Homes and Gardens for Massage Envy for 09/15/09 for a $35 massage for the Susan B. Coleman Foundation.

When I called today 08/26/09, they wanted me to give them my credit card number to hold the appointment. I responded that I do not give my credit card number out before services are rendered.

But that is their policy. I told them even mechanics don't do that, only doctors offices do. I asked for the corporate number and of course guess what? nobody know who they work for. Why does that surprise me. Bet they know who signs their paycheck though!

If you have a complaint against Massage Envy, I found the number. It is 480-366-4103 or 4100. This is the corporate office for this company. I spoke with Richard Adams.

I would suggest you approach this company with caution.

in 2008, my Wife went in for a massage and they talked her into the contract stating that she could cancel at any time.
In November 2008, she lost her job and money got tight so I went into the store in December 2008 and asked them to cancel my contract.
After giving me a hard time, they agreed to cancel and gave me a paper to sign.
This month, I saw a new charge from Massage Envy so I went into the store to ask them what was going on.
The lady at the front desk was very polite about this and told me that my contract had been put on hold instead of being canceled.
She went into the file cabinet and pulled out the paper that I had signed.
At the bottom, written in AFTER I had signed was the words "Three month hold".
Now, I would have NEVER agreed to this and I told her as much. She ageed to cancel me on the spot.
I then asked for a refund.
To make a long story short, not only did I NOT get my refund but the owner left me a message asking me to never come into the store again.