Have had a wonderful experience until now! A few weeks ago I left my (awesome) therapist a much larger tip than usual only to find out that she never received it. I spoke to the owner and he said it wasn't his responsibility to make up for it - "it's not my policy" he claimed. I then asked why there was no disclaimer in my contract stating that massage envy was not responsible for making sure therapists received all tips that are handled by the front desk. His response -" well I'm not going to give her the 75$". So I said well then I'm canceling my contract and my mother will be here tomorrow to cancel hers and I'm going to start letting people know about "your policy". At this point the owner, Larry Ferguson literally through a childlike tantrum, yelling at me and stormed out of the room. I've never heard of any business owner conducting things this way!

A class action suit needs to be filed against Massage Envy!!!
I realize I am not alone in the Massage Envy nightmare. They promote relaxation, but this company will give you a headache, stressed you out and increase your blood pressure. I have a copy of the contract I purchased for my daughter and it clearly states "paid in full" effective date and a term date. I made sure I did not get involved with the month to month membership... or did I? This location continued to charge my credit card after the term date, which I was unaware of until 6 months later. When I noticed this, I quickly called the location and after several back and forth phone calls, the owner indicates "due to computer system limitations the best recourse is to have your daughter use the additional massages that have accumulated and we will give her 90 days". OK, fine, I agreed to this only to have peace and make this go away. Well... here we go again... The option to "freeze for 90 days" will then reactivate the "membership", which I NEVER signed for and have a copy of the contract, and began billing again. I had no idea this was happening until my 2011 credit card audit was conducted. The Clearwater Massage Envy location refuses to take ownership for THEIR error, so now I'm left with having to write a complaint where ever possible.
Next stop...BBB
THIS COMPANY IS UNETHICAL AND ILLEGALLY PROCESSES CONSUMERS CREDIT CARDS

It's time Massage Envy employees statered to unit.
If you have Payroll issues, overworkewd issues etc. etc.

Lead Massage Therapists
Massage Therapists
Clinic Administrators
Assistant Clinic Administrators
Junior Clinic Administrators
Sales Associates
Estheticians

Please foward all complaints listed and possible solutions, to :
[email protected]

Do not post you name or location.
This will take time and organization.
To start please be as Anonymous as possible with all correspondence etc

We will need to do our homework and know what we are talking about legally, so that our jobs may not be jeopardized

BBB Complaint Filed against :
Massage Envy– Valencia #0636
23957 Newhall Ranch Road
Valencia, CA 91354

I properly canceled my membership in 2009 due to a move that resulted in no ME within 50 miles. According to ME rules, I brought a letter of cancelation into the clinic before the move and mailed in my first utility bill as soon as we received it one month later. I called the clinic and spoke with a gentleman that stated they had received the utility bill and that I was all set, the membership would be canceled. At that time I had become very ill and my husband took over the finances. Last month (Feb 2011) my husband had me look at the credit card bill and we discovered that ME had reinstated the charges to my card and had overcharged me by 11 months (April 2010-Feb, 2011)! The clinic and corporate having been giving me the run-around and have recently basically told me to go pound sand! I have sent them documentation proof of the proper cancelation. These charges are fraudulent and need to be reimbursed. My experience leads me to believe that THIS IS A DISHONEST COMPANY and I warn everyone to not sign up for a membership and never ever give this company your credit card number!

Resolution Sought: Reimbursement of the $413 fraudulent charges on my credit card(the credit card company was able to reimburse 4 months worth.)

I am currently an employee of ME. I am also trying very hard to find emploment else where. I have been a practicing massage therapist for 11 years now and if this is was is out there for the rest of our community, then I am truely sorry. I taught at a massage school for two years and encourage my student to apply at ME, but now that I am there myself- I wouldn't wish it on my worst enemy. The owners lied since day one and contine to do so. They were decitful in their hiring practices especially regarding pay. I was told, POINT BLANK that I would be making $18/hr (still low for a therapist who has as much training as I do), plus commissions. Commission include: requested therapist ($1.00), New Member sign on ($5.00), Hot Stones ($3.00), Deep Muslce Therapy ($2.00) and Aromatherapy ($2.00). I could make my own schedule and 25 hours a week was considered full time given the work that we do. I was also offered the position of Lead Therapist. This all sounded great for me, so I took the job. However, first paycheck rolls around and I got paid $7.50/hr with NO COMMISSIONS. So I went to the owner(s) regarding my paycheck, thinking it was just a mistake. NOPE!!! I was told that I was now getting paid two different rates. One for doing massages and the other was hourly (when not giving massages), which ever was higher. And that commission would only be given if I met my massage rate for that pay period. When I expressed my confusion and disbelief, since I was NEVER told this in anyway shape of form, I was told and I quote, "We told all the therapist this at their interviews and you all just hear what you want". So as Lead Therapist, I inquired with all the other therapist to see what they were told regarding the pay. Out of the 8 therapists- 2 walked out immediatly- all where told the same thing. They would get paid $15/hr with not mention about an hourly vs. massage rate or commissions only if you met your massage rate. Since then 4 other therapist have joined the "ME TEAM" and all four were also mislead about their pay. 1 left after her first paycheck. There are also a number of other practices that are unethcial- Repremanding me for not working on an intoxicated male customer who asked me if I gave "happy endings". And because he was some Radio Personality, he was given the VIP treatment and 2 free massages with apoligies from ME for my behavior. The owners still have not posted their Establishment License nor the Texas State Complaint Numbers, which is Texas State LAW, nor have the posted the Labor Law poster.

I hope to find another job soon and be done with ME. But I will send a detailed letter to the Corp. Offices and tell everyone I know about this place. If they are willing to treat their employees like that, do you as a paying customer want to go there???