We placed an order in Jan and got a defective BB 8830. The warrany support team Ritco is also giving false assurance of helping us fix the problem. All inventories shipped of this lot seems to be defective, as have many other complaints seen.

There has to be a case againt Naaptol and Ritco for advertising false that they are seeling new product which is not the fact . These all are refurbished phones . I am planning to file a charge back if I dont get my handset exchanged . I have sent them a mail to CEO of Naaptol and Prakash who replied once on mail. There is also a telephonic complaint made on the same.

Dear Sir/Madam,

I wanted to highlight the running fraud & cheating on nationwide big level.
Please look at this company & complaints registers against this company.

Company is www.naaptol.com
This is one of the most shameless & one of the biggest fraud & cheater company.
Which is cheating all the Indians in this country.
Unfortunately, there are no such law/rule in India to protect customers.

I had placed an order on www.naaptol.com with the details bellow.

Order No. : 416131
Item Orderd: Altec Lansing VS2421 Speaker 2.1
Date of Purchase: May 22, 10
Amount Paid: Rs. 2599.00/-

In their terms & condition, it's mentioned that, item will be delivered in 7-10 days.
But after 9 days, my item is not shipped at all. Repeated calls (chargeable ISD) to their customer service has no benefit at all. Already spent hundreds of rupees on calls & multiple e-mails has no +ve results. Customer care just lies to the customers. They are instructed to give just false commitments to the customers.
This company is just behind the buyers' money & don't deliver the product.
If by mistake they deliver the product, it's always a fake/duplicate of the original.
It's a nationwide scam & surprisingly, govt has turned blind eye on such big scams.

just look at the following link:

http://www.consumercomplaints.in/bycompany/naaptol-a104731.html

I request you to please take action against this company & protect the buyers.

Thanks & Regards,
Ashwani