"Consumer Reviews on Companies, Products and Services"

Nationstar Mortgage

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Category: Business & Finances

Contact Information
California, United States

Nationstar Mortgage Reviews

get to the point May 3, 2010
Crooks
Why are we allowing this Company to continue with this disgusting behavior as consumers we are all familiar with Lawsuit and Class Action is needed here
werkmstr May 1, 2010
Being Scammed?
I am not alone...! GMAC sold my mortgage to this company & I am not impressed. I was offered a loan modification, but after waiting months & not getting anything regarding the modification I called again & was told the original person "only documented" my "financials" on my account, but that did nothing more than make notes on my account. Meanwhile, all they say is to send as much money as possible to keep me out of foreclosure. They were sending people to my door, taking pictures of my property, & repeatedly leaving fliers offering me a modification (The same mod. I have been waiting and working on for almost a year) These type of calls went on every few weeks for months as I was strung along & they were in reality doing NOTHING !. I finally got a girl who said she would send a packet that I got 3 days later (thanks for MONTHS of lies & misinformation) After sending the documents & initial trial payment I still get late notices, fees, & calls. They took several more months to respond to the information I sent them for the modification. After calling repeatedly & being dropped from one dept. to another, all asking for the same info. given to previous rep's., I am still getting late notices, late fees, & phone calls from their collection dept. (although I have been making the "modified" payments). I get an attitude from rep's who tell me that I am now almost $8000 behind & they have not gotten a regular payment since January. Their paperwork said not to send a regular payment in addition to the modification payments, but still they show as if I haven't sent them anything since January 2010.
According to the monthly statements, that do not reflect any type of modification, I am still getting late fees etc. . I have been following their instructions, meeting their demands for info., paperwork, etc., trying not to lose my home... & I cannot help but to feel as if I am being led along to the slaughter (foreclosure). I cannot trust ANYTHING any of them tell me since they have already lied & the story will change with each person you speak to. Their hours of operation are a joke for a company of this nature, but that's another gripe...I can only hope they aren't just stringing us along to get as much money as possible before taking our homes...Best of luck to all of us trying not to lose our homes...
dana Minak April 28, 2010
they wont help lower my mortgage
I have been trying four months for them to lower my mortgage.Under the HAMP dept. I have given them all the infrmation they requested. Now they are sending to their underwriters, but one of the people in the dept.just told me i wont get the modification. i make 654.in s, secutiy and my mother gives me 300. a month and my x huband has agreed to give my 600.00a month for the life of the loan. our mortgage is 1000.oo a month and i need it dropped down to at least to 500.oo a month, now i am 3 months behind and dont know what to do, they keep telling me to wait but the longer i wait the mortgage falls behind. They wont call me back they wont tell me anything mean time im getting farther behind.
MISC29576 April 15, 2010
Mishandling of escrow
My bank sold my mortgage to Nationstar a few years ago. Recently my homeowners insurance increased by about $400. Nationstar has raised my monthly payment by $86 dollars per month, charging me nearly $700 to cover the $400 increase. My only recourse is to write them a letter.
RALPH WALLACE April 14, 2010
Fraud/False buisiness practices
Nationstar has told me I qualify for the HAMP program...I made all the payments on time and sent all paper work needed...They kicked me out after six months of perfect payments...Said goverment did it due to incomplete paperwork...This happened because I just put 31000 dollars into my home and they know it now they want the house...I called hamp program director he says its Nationstar Mortgage...They are ripping off all there customers WE need a Lawyer to file a Class action lawsuit...If any one has family and he is a corporate lawyer have them read all the emails on this site he or she will have no problem deciding to file a class action lawsuit...We need help all you guys lets pull together and sink these SOB's and save our homes our selfs...We can beat them easy if we pull together...There is massive power in numbers...My E-mail is [email protected], I am going to contact a lawyer and start collecting names ...We can do this help me help you and me...Ralph Wallace...Send me your story...Short but to the point.Thanks and lets get um
My-family-of-5 April 9, 2010
Fraudulent Practices
Nationstar mortgage offered us the home modification program even though we didn't necessarily need it. They pushed it as a way of reducing our interest and therefore payment amount. What a deal? Right? Not at all.
We followed their direction to a " T ", paid what they asked and on time. After waiting for about 9 months for the final loan modificaiton papers they suddenly deny us and say they are putting us into the foreclosure process !!! ????

The loan modification contract says that if one is denied for the program that they will adjust one's monthly payment to include the difference to be paid over the length of one's loan. They are in breach of their own contract.

We have our lawyer working on this problem with us.

Nationstar is full of crooks!!! They are scamming everyone.
Do not take the bait of the loan modification program it is a scam to try to put false fees on a loan and foreclose on you so they can get out from under the loans that they have with their clients.

Beware
messed_up March 27, 2010
Short Sale
I am trying to go thru a short sale and they have not wanted to help me and waited until just before the foreclosure date to want me to jump thru their hoops, I have given everything to them at least twice now they are asking what my Medical Diagnosis is, well that was it I am NOT disclosing why I have medical bills who know this may come back to haunt me someday.
I think this is a violation and I am going to be filing a complaint this company is a joke, at this point I could care less if this goes thru or not but I am taking a stand and will not disclose what my medical disabilities are.
Borm March 25, 2010
remod
We are try to do a loan modification due to the fact of jobs loss and hours being cut. Nation Star is taking there very sweet time in processing the paper work we filled out in january. We trying callling to get an answer nothing we get the run around. I hope the fedral goverment does an investigation on NationStar they are wise guys garbage company.
Colleen (Michigan) March 22, 2010
Liars!
I bought my home in 2004 with Flagstar Bank here in MI. Nationstar bought my mortgage in October of 2009. I am unemployed and having a difficult time with my payments (just like alot of people) so I called them and asked about loan modification. They told me I had to be 60 days behind which I was. So they took my info over the phone and sent me a packet. I had to pay a trial payment in Feb, March and April of this year and I have done this. On Saturday I receive a notice that my account is in default and they are going to foreclose unless I send them a whole bunch of money I don't have. I called them today and was transferred to their attorneys. My file is now in litigation and they are giving me 35 days to come up with $1815. They sent my call over to Nationstar and I went off on this rude guy on the phone. They are now telling me my account was not approved for federal loan mod because of "EXCESSIVE FOREBEARANCE". So now I have to pay $275 to get "caught up" and then apply for in house loan modification which I probably won't get because I make "too much money". Im unemployed! my husband is unemployed! So now what????? These peopel are liars and scam artists. It says right in my loan mod docs that I had reviewed by a loan expert at a local bank (Friend) that they will not process foreclosure during loan modification trial periods!
NationstarHater March 20, 2010
Modification Nightmare
Wow!!! I can't even believe there is a website dedicated to how horrible this mortgage company is. I knew I couldn't possibly be the only person out there who hated having to deal with them. Here's my story...

My loan was also sold to Nationstar by GMAC. In December 08 I was having a hard time making my payment and decided to apply for a modification, hoping to get a lower payment. I called and requested an application and the rep I spoke to was very helpful and friendly, he was very promising that I would qualify for a modification and made it sound like it would be a smooth process. So, I was told I was put on a 3 month trial payment period, and that payment was $1000.00 less than my original payment. I was happy! At the end of the 3 months I kept calling and calling them asking when I would be receiving my final loans docs. Everytime I called I would get the same story...they would tell me that I just needed to be patient, that they were behind with their modifications and I needed to keep making the reduced payment and eventually I would get something in the mail. That's when I started to worry. But I just went with it. I sent in 2 more monthly payments on time and then I eventually got something in the mail from them...a BIG FAT REFUND CHECK!!! I didn't know what to think. The check was the total amount of all 5 payments I had sent them, there was a letter attached stating my modification had been denied. I immediately called them and was told that the type of modification I was applying for was no longer available. They said they would send me a new application for a different modification and I would be starting the whole process over. They didn't want me to send the check back to them, so my family took an awesome vacation last summer.

It took about a month before I finally got the new application in the mail. In the meantime, they told me not to send any money in until I received something stating what my new trial period payment was going to be. So I went 2 months without sending them a dime, then they sent me notification of my new payment amount and said to pay it for 3 months. So I did, and then the 3 months turned into 4. That's when I began to worry again. Just as before I would call and call and kept getting the same story...they are behind and I needed to be patient. So 2 weeks ago as I was ready to make the 5th trial payment I get a call from them. I about fell out of my chair. They NEVER call me, I would always be the one calling them. And what they told me made me very angry. I was told my modifiaction was denied because they were having a problem verifying that I actually reside at the property address. WTF??!! And they told me that they were trying to contact me for over a month. Such a lie!!! I asked them to verify the phone numbers on my account and told them I had never recieved a call from them. The guy was so rude and asked me what my plan was. I told him I had been trying for over a year to get my loan modified with them and that I was going to report them to the BBB. He said we could start the whole process over and I should be getting a new application in the mail in the next few days.

So, this will be the third time around with them. All I know is that if they send me a refund again I'll be taking a nice vacation this summer!! I feel like I should seek legal advice but I can't really afford it right now. I don't want to lose my house, but I'm not sure what I should do to ensure that won't happen. Maybe we could get enough people together and take some legal action. I think I should make a I HATE NATIONSTAR fan club...LOL

Jessica

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