"Consumer Reviews on Companies, Products and Services"

Nuera Telecom

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1 stars
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Category: Services

Contact Information
Miami, Florida, United States

nueratel.com

Nuera Telecom Reviews

Ali Y January 29, 2011
False rates
I received a call from an indian with an opening line "We are offering 4 cents a min to Lebanon". Now the cheapest I have heard of is 8 cents. So what I did was recorded the entire conversation. This call was followed by about 4 others from the same company and all were recorded. I finally figured that I had enough recorded evidence that if they tried to scam me I can fight back. I was also told that if I referred 3 people, which I did, I would get one number to call in Lebanon unlimited for 6 months as a thank you. Long story short, my wife started calling her mother everyday for a couple hours. 7 days later we were redirected to customer service because we exceeded our $100 limit. The company denied having these promotions and told me that I was responsible for the calls made. Since I had the recordings handy I played them to customer service who in return told me that I should know better and that no company offers these good rates and that I would get a bill for the full amount!!! Just waiting for the bill to come to mail them back a shove it up your a** letter. I did call my credit card company and got another card sent in the mail so they can't charge anything to it. If you need a copy of the recordings to fight these crooks, email me at [email protected]
brown.sugar120308 November 11, 2010
Don't use this service!
these people are scammers..they convinced me to sign up by telling names of so many people i know and told me those people like the service a lot and gave them my name. Of course i should have followed up instead of taking their word for it. i got my first bill and the number of minutes did not match my cell bill. i started getting suspicious from then on. and the service has only gotten worse since then. stay away from these people, don't believe anything they say to you.
ValuedCustomerToo November 6, 2010
Stay away from this Company!!
Worst company I have ever done business with.
Do not sign up with this company or you will be sorry. ...READ THE FINE PRINT!

We signed up with NuEra Telecom just a couple of weeks ago without doing our homework. The agent stated 8.9cents per minute to landline in the Philippines. 10.9 cents to a cell. Our bill was $58, but after their taxes and fees were added, the bill grew to $74.54! When we signed up, there was no mention of additional taxes or fees.
It sounded too good to be true, and it was.
It was like pulling teeth to get access to the online billing website where I could read the fine print, and see the detailed bill. After we saw this first bill, we immediately called customer service and tried to cancel the service, but the agent we spoke with did nothing but try to keep selling us the service. When I kept refusing and insisted that he cancel the account, he hung up on me. This happened more than a few times, even with other agents. I keep telling them to send us a final bill, and return the sign up fee, then we will pay, but we are told that we are not allowed to cancel the service until next month when that months bill is ready! Really!

I am reporting them to my State Attorney Generals Office, and I urge everyone here to do the same. If they refuse to refund your sign up fee, and you paid with a credit card, then file a complaint with your card company, they will get your money back for you.
akbercan September 8, 2010
No refund provided
These guys are a complete scam. They say they will charge one rate and when you get the bill it is totally different. They took $50 deposit and said that it will be refunded when you leave...YEH RIGhT when I told them I need to leave they said that they will give me a $50 phone card and no money will be refunded BULL CRAP no one ever told me this when they were signing up a complete SCAM BE WARE OF THESE THUGS
Alor August 10, 2010
cheats and not refunding deposit
i have never seen phone company that cheats customers like this company. they took money from my bank account without consulting me.Then when i cancel the service, they told me, it will take 120 days for my deposit to be refunded. They have this fake option, either you wait 120 days for your deposit or receive 50 dollars worth of calling card. For 50 dollars worth of card, i called my country for less than 2hrs. so at the end of the day, they took your deposits . Any normal calling card worth 5o dollars should have given me 4hrs of talk time to international cell phone. I will never advice anyone to join this company
mad2435 August 8, 2010
OVER CHARGING
NU ERA TELECOM IS A BULLSHIT!!! THEY HAVE AGENTS FROM THE PHILIPPINES CALLING ME EVERYDAY TO SIGN UP FOR THEIR SERVICE! THEY TRAIN THEIR EMPLOYEES TO LIE TO YOU!!! THEY GO BY A SCRIPT THAT THEY USE ALL THE TIME...ALWAYS WANTING YOUR CREDIT CARD INFO. AND CLAIMING THE SERVICE IS DIRT CHEAP. BUT WHEN YOU GIVE THEM YOUR INFO, THEY CHARGE $35 PLUS OTHER FEES ON YOUR CREDIT CARD. PLUS THERE IS NO CUSTOMER SERVICE CALLBACK NUMBER!!! I SIGNED UP FOR ASIA TALK TELECOM, , , , ANOTHER PREPAID COMPANY THAT I USED, I HAD $60 BALANCE TO USE TO CALL THE PHILIPPINES AND THAT COMPANY WENT BANKRUPT...SO BASICALLY I TRIED CALLING THEIR CUSTOMER SERVICE, TO GET MY $60 BACK BUT ALL I GOT WAS A BUSY SIGNAL!!! DONT GIVE YOUR INFO OUT TO THESE COMPANIES, CUZ THEY WILL MAKE YOUR LIFE A LIVING HELL!!!
ShahidHussain June 5, 2010
Not Refunding Deposit
I am unhappy with their service and asked them to cancel my accounts and refund my deposit. They are giving me hard time for refund of my deposit and telling me that it will take 60 business days to refund. Whereas their sales rep from India told me at the time of subscription of service that in case of cancellation, my deposit will be refunded in 48 hours back in my credit card. So far my deposit is not yet refunded but service cancellation is confirmed.

Shahid Hussain
Account Number:
NT004003180
Limit May 3, 2010
Misleading call and absurd language use
The guy named Amar (may be wrong name) called me from this company to offer a long distance calling service at low rates.
When he talked about security deposit, I denied.
He put me through his supervisor Abhishek and he spoke to me.
He tried to convince me for security deposit. First the offer was it shall be adjusted in my monthly bills, then it went to he shall not have the deposit taken off my credit card. When he asked for credit card number and became absurd in conversations, i refused to give it and asked to send the bill by mail/ email. He used absolutely foul language and kept calling back to harras.
I called the company and spoke to the shift manager Rakesh, who denied that anyone called me from their company, which changed to he has no access to the info who could have called me.
He gave his Manager's name as David Dsouza, which I am sure is again wrong. When I was talking to Rakesh, i kept getting calls from different numbers which when dialed said this number is not in service.
In the end,
THIS COMPANY IS A BIG FRAUD. DON'T GIVE YOUR CREDIT CARD OR TAKE THEIR SERVICE. ITS ALL BULL SHIT MAN!!!
rambo sing April 10, 2010
Cheated by Sales+customer service+billing deptt.
This company is the biggest fraudulent company existing in North America.They will trap customers by calling and promising 1cent per minute calls and tempting them to disclose their information and once they have the credit card or bank information, they will overcharge and ripp off the customer by taking away money from credit cards and bank accounts and top of that they charge depoist money too in the bills and finish the money with hefty bills. when you call their customer service, they never disclose their address or real phone numbers and they do not give any bank information where bills can be paid, all they ask for is your information.i have collected some info about them and also reported to police. its as follows so BEWARE of NuEra Telecom. phone numbers are 18007615708+ 18007615704+ 18008594385+ 18009308698+ 18776867484+18583095203 and thei address is po box-190959 miami beach florida -33119 but also 168-first street SE, Miami florida-331131 and 222 east 34 street, new york -10016 and 114 caruso street dollar des-ormeaux, quebec, canada -8981L9 and they have many fake addresses and phone numbers too which will display on your phone ID as local numbers and when you call back, they belong to innocent people.so nobody in NuEra telecom tells the truth and they are the biggest ripp off and fraud and cheater company operating somewhere with cheap labour in India and extracting money from innocent people in North America
Chandmaj March 11, 2010
Fraud company
This Company is full of LIES. They told me that no monthly fees will be charged and they they took my credit card number for billing. They cahrged $35 in activation fee on my credit card. Then they said the fee will be refunded after 2 month service. But I keep calling and they changed their rule. I cancelled the bill from my credit card and ask them to send my final bill. For 3 weeks everyday one of the agents keep calling me for payment and I keep telling them to send bill. I think these agent can talk little Eenglish but does not understand a word of Eenglish. They anoyed me for 3 weeks to send my bill through my email. I paid my bill and ask them to cancell my service. After one month I called back for service charge refund, and I was told it is not possible as service is still active. Now I am so angry I want to sue this company.

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