I received a call from a Private Caller with the number displayed. It was sales of Nuera Telecom. After the call I wanted to call them back. I re-dialled the displayed number. To my surprise the number got connected to a house. When I complained to the sales, they said that computer displays any available number in the system. Beware, Nuear is a fraud. How on earth they survive so long swindling people openly and no one can take any action against them?

This complaint is regarding a calling card company Nuera Telecom through which we registered for a service to call India at 1 Cents/minute; however, I was charged $6 for a call made to India for about 41 minutes (approx 14 Cents/minute).

I was contacted by a salesman of Nuera Telecom in Oct, 2009 who offered me a service for 1Cents/minute to call India. The offer was attractive as other cards charge 1.9 to 4.9 Cents/minute. We were asked to register on www.nueratel.com website. When registering we were not informed that we would be charged $38.95 for security. After signing up we noticed a $38.95 refundable written on the home page of the website, upon asking, the salesman replied we were charged a one time $38.95 security deposit refundable within 24 hours of disconnection of service. We got uncomfortable with the deal and later in the day decided to discontinue the service and asked for refund. That is when we were told several new terms and that $38.95 was refundable only after 45 days. They sent us link to a completely new website called nueratelecom.net with a password to login; as they said we would be able to view terms and conditions only when we register and login.

We waited and followed up for more than 3 months and every time there was a different story told. We did not receive any refund. After being completely harassed and fed up, when they offered a $50.00 worth of calling card with 1 Cents / minute rate to India instead of a refund, we opted it. I called India in the subsequent weeks and in approximate 41 minutes talk time I was charged $6 instead. When I called back to confirm why I was charged about 14cents/min, they dropped calls, put us on hold, told us they will check with technical services, and finally they said that the charges with connection fee and everything is 12Cents / minute. They are complete frauds and misrepresented information and misled us at every single step. We would like to know what action can be taken against them.

I have also put up a complaint against the company on the Better Business Bureau website.

Hi
I start service with nuera telecom (long distance)inaug.2008. i pay my security 38.95$. before start service guy say 100% refundable. now i pay my bill & i want refund money . i call coustmer sevice i say give me back my refund but he say no refund i give u calling card .i no want calling card i want my money back now she say this is no possible.company guys give me every time worng comitment.pls help me for my refund
Thanks & Regards
Manish Talwar

Nuera Telecom is a complete ripoff.
I was totally lied into the service.
At first i was told no monthly fee and $0.05 calling per minute to Pakistan and India.
Guess what?
I tried calling Pakistan and India for 4 days and never got thru.
And i found out i was charged $34.95 on a monthly basis.
Then i called Nuera Telecom customer service line and all of the sudden THEY DONT SPEAK ENGLISH!
So i tried to call the sales rep that i bought the item for and all of the sudden NO ONE HAS HEARD OF HIM!

Thankfully i was able to call my credit card company and i told them about the fraud and they took care of it.

Complete ripoff artists.