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We're apprehensive that the quality perceived by the customer is always a private data, but do n’t you suppose that an opinion should be grounded on a admixture of objective and private variables?

In other words, if the accommodation has fulfilled everything that it sells and publishes( services, comfort, cleanliness, real photos, descriptions, checks without unasked generalities,etc.), why are there guests who don't score with the loftiest standing?
When an accommodation complies with what it publishes, and the customer receives what was agreed, indeed numerous times exceeding their prospects, it should admit the loftiest standing. But surely you wonder and if the photos really correspond to the announcement, but the beds were uncomfortable or the treatment of the staff wasn't acceptable?

Before answering, we should reflect and ask ourselves
Are they uncomfortable because they're old? Are they uncomfortable because I generally sleep on soft beds? Are they uncomfortable because I generally sleep in large beds?