HSBC turned over my autoloan to Santandar. I had read some bad reviews about this company, so I refinanced with a local credit union. The credit union had the paperwork done in a matter of a few days. Now, do you think Santandar could deliver on a pay-off quote? A snow ball in *** would have a better chance. Get this, the first customer service said she'd put in the request, and it would be faxed to credit union with 24-48 hours. Two days later, I called, and that customer service(a misnomer) said 3-5 days, for sending a fax quote so they could be paid off! So now we moving on 7 days and no pay-off quote yet. Now I wonder how much money they're making off all those good customers who ask for such customer service. I would think that if you multiplied the number of days they drag their feet on a pay-off quote from all their their clients, that it would turn out to be quite a bit of money, don't you think. This kind of practice and others I've read about has to taken on by the BBB and the federal government to regulate these institutions. But isn't capitalism wonderful...

My original auto loan was through Sovereign Bank that was bought out by Santander. I requested a PAYOFF amount and sent funds to the CORRECT address but 3 weeks later my check was returned REFUSED. I called the bank and the CSR informed me they were having problems with payments being sent back refused and that I have OTHER options to make a payment (all cost an additional 11.95 wire fee) I asked for the fee to be waived with no luck. I've never in my life dealt with such incompetence, why should the consumer have to pay additional fees because there refusing payments by mail? This has SCAM written all over it.