"Consumer Reviews on Companies, Products and Services"

Silverleaf Resorts

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Category: Travel

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United States

Silverleaf Resorts Reviews

The1txtornado July 8, 2011
Sales Reps are treated worse than Rats!
I worked for Seaside in Galveston. I actually moved out to Galveston to be close to my job. I started selling write away, then all the sudden put on the back burner. I tried more training which I pissed off the Favourite girl who lied to the director and then he wouldn't put me out at all hardly. This led me to fall far behind on draw, which I had know idea. You don't find out about any money until you have been there for a few weeks wondering where it is. We were told not to say a word to new reps or they would take the redeye.

Finally one of the others needed help and I offered to drive them if I was allowed to go back out and sell. Well since then I started selling all the time and was put in the power group.

Guess what I lost my job because I had to go to court for a couple of hours on my regular scheduled day to work. I was told if I went I would be fired. Here I was with a fever and never had taken off sick and if I didn't show would be in contempt of court and arrested.

Then they added a day, well I was in school. Hmmm some others are also in school and get to come in at 12. You know what people? We aren't allowed breaks. The HR lady would come into the bathroom while I was on the potty telling me to take another tour, while some of the guys hid so they could protect their bonus's. I sold enough in two months that I was denied my bonus because I was forced to take other reps tours.

One day I couldn't breath or catch my breath as the HR lady jumped my case and demanded I go out and take another tour. Here I was gasping for air, hadn't had a break, and crying because I wasn't sure I was having a heart attack as I was verbally accosted further by this women and then forced to leave. Here I sat in the car crying because I couldn't breath or drive for over an hour. One of my friends kept me on the phone and convinced me to try and drive until I got home. My blood pressure was 179/113. Now you tell me if anyone deserves to be treated like this!

Even with some of the BS I always picked my tours up with a smile and was energetic. My people loved me as I over heard others saying I wish I had her.

You know what else? Some of my TO's were giving my sales to the VC councelors because they weren't making any money. Are you kidding me? All the time this happened as a matter of fact one tour said yes as her family was split up on tours. Well my TO excused me off my table and tried to give my sale to the new girl|. How do you like them apples|. You know I would have split the commission to be fair had he not tried to screw me over?.

Now I believed in the program, but knew nothing of the downfalls, so on a personal not I hope all my people were satified because I wasn't there long enough to know anything shabby from the financial part!.

Well to my disbelieve the director really let me down|. He fired me because I wssn't going to be there at a time when I really needed the support, then he lied to the unemployement people about my character, and other things.. Rudy you know what I never said one bad thing about you even after you fired me.. I was a good employee and I believed in you.
solucky777 March 13, 2011
Fraud
Ok so there are a lot of complaints on these people on this website yet nothing in the BBB about them. We bought a red week timeshare with unlimited bonus time at The Villages in Flint Texas. It was explained to us that we would actually own a specific unit and they gave us a number. We went the first time and were not able to have “our” unit that they showed us and was given one on the 2nd floor of a three story building. It was loud and peoples everywhere. We went in to our condo and the carpet had burns from the kitchen to the back patio, the kitchen counter was burned also. We complained and were told that they were full and we could not be moved. We decided to try to have fun anyway so we went to the water park. It was a joke! So many locals that we couldn’t even sit down anywhere. we left after 30 mins and all that money. We went to the club house and attempted to play miniature golf, tennis, basketball and were unable to because all the equipment was out. Went to the game room and the floor was soaking wet with fans blowing from a leak and it smelled horrible. We went back to our room and found that the party down stairs was in full force with a fish cooker going and numerous people drinking and having a good ol time. We went to bed and listened to that and the toilet run all night! We wanted out! We left the weekend early and called the following Monday to get a refund. We were told it was too late. We have suffered through all of this for a year. We were told we could use any silverleaf resort across the country so we attempted to go to Galvaston. We were told were could not use any resort only the five in our immediate area. All of this is so frustrating to me and I am going to hire an attorney tomorrow. Everything they said was a lie and a joke! I have stopped paying maintenance fees.

I had a long talk about all of this with a person at the corporate offices in Dallas. She was rude and degrading to me and said that she would comp us a room ect. I told her we can go anytime we want for free because we have bonus time. She had no answers. I demanded our money back and she stated she would pull our file and look to see if any mistakes were made at the time of purchase but that she could not promise anything. She then said “I will call you tomorrow because its 10 til 5 and I get off at 5!” Please file a complaint with the better business bureau on these people that are the only way anyone will find out about the scam that goes on there. I told the women that I would go out to the resort on the sales day and picket and tell everyone there it was a scam and she stated that she would not stand for threats! I told er it was not a threat. She hung up on me! Whatever happened to customer service? Did I mention that when you sign in people were getting all kinds of gifts and when I asked about it they said that’s only for the presidential owners! Really! Anyway please file the complaint with the BBB.
tearitdownx March 4, 2011
Do NOT fall for it!
My girlfriend jokingly entered one of those contests set up in malls with the flashy cars and huge prizes, and got a phone call saying she was selected to win one of 4 prizes if she came out to a resort in Flint, TX and listened to some presentation.
She decided we should go, and we were both more than prepared to say no. We sat down one-on-one with one of their salespeople, and spent a good 45 minutes just answering questions about where and how often we like to vacation. After some basic math, she told us that over the next 20 years, we'd spend about $80, 000 on vacationing. Before telling us the price of this supposed 'great offer' she took us on a tour of the resort. It was nothing too special, and not many actual guests around. She was more than friendly the whole time, joking with us and incorporating other things we had told her previously into her spiel.
Once we sat back down and she told us the outrageous $3, 000+ down payment and $400+ a month payments, we said no. After that, she seemed to get a little distant and uninterested in us, now that she knew she wouldn't be getting her commission off our purchase. She called a manager over, who was supposedly from a different department and was just helping out. He too was very friendly and jovial, and said he wanted to find a way to help us afford this timeshare.
He came back with what was, in comparison to the first set of numbers, a great deal. It was an old deed, bought years ago when the resort was nothing but construction, that had been sold in order to upgrade. He said he was able to offer it to us for roughly $8, 000, and included bonus time and an RCI upgrade option. Basically, any time during our "blue week" period (the "starter" time period, which included early January-mid March, and mid November-mid December), we could come out for a few days at a time during the week and stay at no charge. Nice perk, I guess, if you don't mind the weather during most of that time period. What really got us whas the RCI exchange program. He pulled out a huge book, opened it to a random page, and showed us multiple 5-star resorts in exotic placed that we could stay in at any time of the year, for only $199.
Once he checked my credit, he gave us a small down payment, and very low monthly payments, and we were sold.
We signed the papers, played a scratch-off card for one of the prizes we initially came for, and were on our way home.
In that 2-hour drive, however, it hit us that we were now tied down into a 7-year loan, with a high interest rate, and were probably not going to fit much vacationing into the very limited blue time frame. I read into the contract, found that we had 6 days to cancel, and had two letters of cancellation in the mail, both to the resort and the corporate offices, the next day.
Don't get fooled by these great "one time" deals they offer at these presentations. I can guarantee they would give you the exact same deal any other time you came in if it meant getting your business. I've read enough stories from satisfied owners to know that you CAN get what you pay for, but other times, it's just flashy sales tactics and supposed great deals that no one else would be able to get, just to keep you from walking away.
This is not something that should be decided in the couple hours they talk to you, especially with salespeople pressuring you. You CAN cancel these loans without damage to your credit, and if they try to tell you otherwise, don't listen. If you cancel within your state's "cool-off period", there is legally nothing they can do to keep you in the contract.
If you made the same mistake I, and other people, have, there is a way out.
Faith75 February 23, 2011
Don't Fall for this!
My Husband and I just attended to this 90 min tour this weekend at the Hill Country Resort/ Silver leaf resort. And believe me it all sounded so great and loved the presentation. but when we told them our credit was bad and we didn't’t think we could buy because of that, they said not to worry that they sell to everyone even with bad credit. she said they don't care how bad your credit is, because they don't even run a credit check. So to us that was a red flag! NO way in He** could this be Lagitament ..and also I did not like the fact that she told us anyone can buy!! I asked her what about sexual predators? Do they run a back ground check since kids are running around freely in these so called resorts, and amazingly she said they don't. another RED FLAG! we decided to pass and wow!! so many different staff employees came by trying to get us a better deal until we finally said NO THANK YOU!! so please don't FALL FOR THIS!!!keep your money and take your family to somewhere really nice..These people are just a waist a time!!
Ihatesilverleaf February 17, 2011
Bad service
The Service I got from mrs boyd sucked!!! She is a very rude *** excuse my language but facts are facts. I was trying to get some help my wife lost her job and was need some type of assistance. Mrs boydtold me to deal with it thats life. Asked to talk with someone else she stated I am the manager asked to talk to someone higher she got smart and stated if you cqll ford and ask for the ceo are you goin to talk to them. I just asked to speak with someone else rather than her. I hung up called back yet I was transfered to mrs boyd she refused to give me her full name when I asked. Im very upset im calling to get some help yet this is what im told. Mrs boyd then states I will not talk to anyone but her. I told her I will report to Bbb someone will hear me out mrs boyd said do what you have to do if your not paying we dont need to talk do we and hung up in my face
No Timeshare February 10, 2011
Misrepesentation
Silverleaf sales staff will misrepresent sales stating the purchase of their timeshares are an investment, this is illegal. They also tell you that you can rent their timeshares and make money, again illegal and a lie. If there was a market to make money renting your unit, they wouldn't sell them they would rent them out. Just because it is not in writing does not mean you can't hold them accountable. As a timeshare fraud investigator I can help you get out of yopu contract and get your money back, without charging you a lot of money. Visit http://www.timesharetricks.blogspot.com then email me with any question and to see if you woud qualify.
Mazo February 8, 2011
Liars
You were reading a complaint about Silverleaf Resorts.

Filing a new complaint about
We were told that they will waive membership fees if we buy the day we did.

Salesman signed the waiver and put the form in the yellow folder, after we got home the form was gone and now they are demanding membership fees and late payment fees on top of it.

They press us so much that they even convince us to have Bank of America credit card and pay the full amount with it.

I would like to know how do I get out of this contract?

On top of it all, they promised that payments start on January of 2012. And Bank is demanding payments now.
Gelik February 7, 2011
Scam
So i received a ton of calls from a dumb girl that said I won a car, or $49k or a vacation, but could not give me any details so i just said i would call back.

A day later another girl called me and was straightforward with me. Sh gave me details about the 90 min presentation and more info on the prizes. I still thought it was a scam but said "sure sign me up for an appt". I just wanted to see the confirmation email that they send. I get the email and read the fine print and of course its a lot of bull crap.

I call back to cancel because I do not meet the requirements of min. age 25 and min. income of $40k. The lady said "those are old requirements that don't apply any more" so I asked her to email me the new and updated fine print, which she did not have. So i got off the phone with her and found this site which just confirmed my suspicions that its all a scam.

I was bored so I called them back just to say that I was not gonna show up for my appt. just to see how they reacted and the lady I talked to said "no you agreed to come, you have to come, we already paid the representative" thats all total crap and I just laughed and said "I'm not going" She tried to transfer me but the other person was at lunch, and she told me that the person would call me back. I responded no need, I am not going, to which the lady just hung up on me.

In the end I am not going to go waste my time with a whole bunch of rednecks running horrible scams. Ironically I just received an envelope from them claiming I had won a prize while I was typing this. Hopefully they do not keep calling me.
Arlie January 25, 2011
Scam artists
Silverleaf is nothing but a scam! These people lure you in and lead you to believe you are getting a great deal and all these wonderful things...then you get locked in and that's when you realize that you are NOT getting what you paid for! They will kiss your butt until you have a complaint then they talk down to you and make it seem like you are the problem, not them...WTF who does that??? I guess they don't care how they treat you at that point because they will get their money, regardless of how you feel about it. If you haven't sold your soul to these people yet, DO NOT do it! I promise you, you will regret it if you do!!
Upset/almost broken December 31, 2010
Scammed
We bought a timeshare and are trying to figure out how to get out of it because of dissatisfaction.

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