We bought into presidentials in august they invite us out to survey in December with a confirmation n now we get here n guess what they want to put us in a cabin. Are you serious what the heck are we going to survey. Idiots they just want ur money!

We were sold a 2 night stay at a Silverleaf resort in San Antonio by a street vendor at Six Flags. It cost us $60 to stay but we had to listen to their 90 minute sell on their resort but after that we would win a prize and get to stay at the resort for the rest of the time. Once we paid we received a call a few days later to schedule our stay. On the phone with them we find out the resort we will be staying at isn't actually in San Antonio but an hour north of it and the resort we paid to stay at was only for owners so they put us up in a cheap hotel 30 minutes further away. We drove 5 hours to get to this place to stay at a clean but very cheap hotel. The next morning we drive the 30 minutes to the resort to be hounded by several sales people for 4 hours (not 90 minutes like they told us) to finally tell them no and all we got was a free days stay at that resort. When we asked about the chance to win a vacation, car or money with some scratch off game, they told us that was for people who bought into their scam. When we told them our sales guy told us we would get it no matter what the lady told us "Oh he has only been working for us for 2 weeks so he didn't know any better". This is truly a scam so please save yourself time and money and don't ever get pulled into a Silverleaf resort scam.

We were invited out to the hill country resort in canyon lake. our appt was @ 4 pm, but we were called and were urged ot be early so we arrived @ 3:30. There were about 75 families waiting in the lobby when we arrived. we waited for 3 hours before we were seen. They paired us with courtney who was great at first but when we decided not to but she quickly got an attitude and even had some rude words for us in the parking lot. We did not leave the resore till 9 pm, we were passed from sales person to sales person and they would not take no for an answer. This company should take more pride in it's sales reps. Courtney made several racial remarks and was very rude after we did not purchase...something just deems really shady about this company. They broought out payment down from 8, 000 to 3, 000 total, they brought the down payment down from over 3, 000 to $150.00, and the monthly payments went down from 470 to 110.00...questionable!

I've visited all of the Texas resorts. The units vary from very old (70's) to new and the maintenance seems to vary equally from not-so-good to excellent. Every location was pretty much as I expected and certainly nothing to wave a plus banner for. My biggest negative would be saless. These folks are hard sale all the way. Very misleading and generally just insulting. Non-professional would be a gross understatement. Watch your back with these guys; they are of the shifty persuasion.

I'm an owner of Hilton's Grand Vacation Club since 2003 and they are are first class and professional in every instance. I'm sure Silverleaf would be better if I didn't have a first class organization to use as a comparison.

Silverleaf has earned quite the bad reputation in my opinion due to dissatisfaction in virtually EVERY aspect of their exsistance with my experiences. The rooms are rundown and in need of repairs at EVERY resort I have ever visited, the customer service usually boils down to "Sorry, I can't do that...", and the salesmen are out and out liars.
This particular trip I was sold a "Presidential 3 room suite" at Orlando Breeze so when I arrive I am in an RV only to find that they do not allow RV parking ANYWHERE on their property. Well, that poses 2 problems for me #1 that is the ONLY vehicle we have brought, and #2 they want me to PAY to park it at the local RV camping place where I will have to pay to park even though I am not camping there :( (Nowhere on the website or brochures do they tell you there is no RV parking.) Luckily, Yasmine- the day manager helped us out by allowing us to park out in the back of the resort in the area where maintenance has some storage pods. Thank you Yasmine!!!
So... upon entry to our room we are highly distressed at the shape our room is in. Linoleum floors that are peeling up, fixtures hanging haphazardly from the ceiling, shower heads that should be artifacts in a museum somewhere, poorly repaired furniture with nails protruding THROUGH THE CUSHIONS!! This is Presidential? What freaking president would be staying in this slummy joint? I called Yasmine up and told her surely there was some mistake- um, we are "Presidential" owners... She quickly tells me that all of their rooms are considered presidential because they have 3 bedrooms but only their NEW 2 bedroom suites are upgraded with the tile floors, large tubs, better beds, ect. O_O WHAT?!?! I was sold a three bedroom PRESIDENTIAL that doesn't even EXIST?! Um, I do believe that is bait and switch which happens to be ILLEGAL business practice! If you go to the company website http://www.silverleafresorts.com/resorts/orlandobreeze-resort you will notice that the "Presidential" are absolutely pictured as the nicer upgraded rooms- again with false advertisements. When we called the office to find out what was going on we were told that only the 2 bedroom units at this resort were the upgraded rooms and that our room was considered a presidential simply because it was a 3 bedroom. I noticed then that there was a presidential sign outside the 2 bedroom units but not on my building at all. We asked for a tour of the 2 bedroom presidential and sure enough they were EXACTLY what I had been sold only it a 2 bedroom unit. I told the manger that I was very upset that I had been sold something that doesn't even exsist.
The Orlando Breeze manager directed me to go back to my salesman and file a complaint with him. Upon trying to call my salesman (Scotty Scottino)I was told he no longer worked for the company and was handed over to Bryan Watts. Bryan has now told me that I have no case here because those ARE considered presidential units at Orlando Breeze. I explained the tour, the website, and the sign outside the building. He then hung up saying there was nothing he could do for me and that I could seek counsel if I liked. Well, customer satisfaction is really high on the priority list now isn't it?
Another note- the pool is tiny though clean, there are no playgrounds for children. The only things this RESORT- and I use that term VERY loosely, is a volleyball court and basket ball court and the tiny pool and hot tub.
Ok, so needless to say, this IS NOT a place I recommend doing business with. I would stay here only if I could find absolutely nothing better. I would HIGHLY advise you NOT TO BUY ANYTHING from this company.
Later in the day Bryan Watts called me back and suggested that my other option is to buy yet another upgrade into the company. He is now trying to sell me yet another unit- this time at Hill Country Resort (because it DOES have a 3 bedroom Presidential unit) for the bargain price of an additional $9, 500.00. A savings of $4, 000.00 from their going price of $13, 500.00 (above what I have already agreed to pay for my 3 bedroom presidential unit at Orlando Breeze that doesn't even exisist. I informed him I was not interested in paying him any more money for what I had originally been sold to begin with and that I did not feel that I should have to pay any more money for a 3 bedroom presidential room- Silverleaf Resorts owes me a 3 bedroom presidential unit for the price we originally negotiated!
As a last comment- it appears the money that the owners pay for "maintenance" monthly is being spent to build new builidings in order to be sold to new people. The building that you bought into unfortunately is yours FOREVER, which means all your funds that should be being used to keep your unit nice and up to date is simply being pumped into new sales. Your room will continue to rot. This is a very poorly run business. No money is ever invested back into the older units to keep them up- its all about new sales. BEWARE.