"Consumer Reviews on Companies, Products and Services"

Silverleaf Resorts

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Category: Travel

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United States

Silverleaf Resorts Reviews

October 30, 2009
Bad customer service
We have owned a timeshare for 22 years, and have not been able to use it for 9 years, after believing and falling for an upgrade PITCH.

We finally thought we were getting resolution, and met with two polite employees who agreed with our issues, and even reviewed all of the documentation and came up with n agreeable resolution. But in wale a TEXAN n the Berkshires, from corporate, and his attitude was bigger was nasty. He began the conversation by stating he hey wanted their money. Michael Morrell should be fired, his "customer service" attitude defies logic, his threatening to ll security on me for stating the facts, deplorable.
Cdeans September 16, 2009
Horrible scam!
My husband and I just stopped paying. They kept calling us and saying they had assistance available. Nevermind the fact that I told several of the representatives that I could afford it, I just wasn't going to throw my money away on something where the units were disgusting and there was never even availability. After 6 months of threats, they finally stopped calling. We had bad credit when we purchased, and our credit is still bad. Oh well! Maybe if everyone stopped paying them, they would go bankrupt and it could be removed from the credit. This has yet to hit our credit, but we're still waiting. These timeshares are impossible to sell. I think there is a place you can donate them, but all the money you've spent is gone. We initially got this property so that we could use the RCI that came with it to go to Maine in the summer. There was not a unit large enough to accommodate us, and at $3000.00 a year for the membership, we don't need them. My advice if you feel trapped is to let it go and stop paying, it's just a timeshare and will not be looked at as badly as a normal foreclosure. With the economy being what it is right now, it seems logical that these types of things would be the first to go. If you decide to keep yours, pack plenty of disinfectants, sheets, towels, etc and be prepared to clean your own damn unit, cause they sure as hell aren't going to do it!
GreO87 September 15, 2009
Rip off
I too went to the pineyshores resort to a supposed 90 minunute presentation. they promised us 8days/7nights every yr. but contract said 8 days/7night everyother, they never tld us that, and when I caught it in the contract, the sales rep lied & said that's not what he said. he kept promising us extra days "off-record" just call and "he'll fix us up"

They would not what he sold us so we cxcled the contract, and they didn't want to give us our deposit back, after 5hrs we finally got our money back & got to leave.
Show Your Teeth September 10, 2009
terrible company
I used to work for Silverleaf Resorts.
Never have I worked in such a poisonous environment full of favoritism and greed accompanied by incompetence and cowardice.
Every complaint I have read on this site is completely validated by what I have witnessed while working for Silverleaf.
I have seen yelling matches between sales managers and owner's who wished to cancel. Even to the point where the police were called, showed up, which FINALLY led to the owner being allowed to cancel.
Guests are constantly called by Silverleaf's vast army of telemarketers even AFTER they have already arrived and registered at the resort for their "sales pitch/presentation". This is because most people for Silverleaf work on commission.
Which means the phone harassment is self-motivated. (Or the telemarketing managers don't think they're making enough calls so they'll make EVERYONE STAND UP to make their calls.)
The people who sign you up at their various kiosks are commission too.
So the lies told their are self-motivated as well.
This company does not deserve your money.
Guests are told over the phone they have an appointment. This is not true. Most are lucky to get there and wait just a few minutes, then are seen by a salesman. But show up on the weekend, then I hope you like sitting in air conditioning while watching TV for about an hour, eating stale popcorn, and funneling soda down your throat, because that is what's going to happen.
Choose to ask why it's taking so long, then you'll either get: A.) We're short on sales representatives. (Which COULD be true, but they never have enough for the weekend. Because that's when the most people show up. B.) We had a bigger turnout than excepted (Meaning it's YOUR and EVERYONE else's fault for showing up. Thus blaming you for the wait.) Or the worst lie of all C.) We're running a "SPECIAL" promotion which is why, for some reason, it is taking so long. Truth is there is no promotion. Their prices are always the same meaning whatever "deal" they cut with you with the person from the "corporate office" (Which is also bogus. Those people always work. Just call back. They'll always be there.)
They just want your money.
All the executives up and down the chain of command get a cut of the sales. Everyone of them. Only if you make money for Silverleaf (and are successful at it) do they care about you.
Don't fall for SilverScam's tricks.
Sure they mostly operate within the law. But the law isn't always on your side. It's your fault for signing a contract without reading the fine print.
Just ignore them. Ignore their calls. Ask to be placed on their "Do Not Call" list. Then sue them when they keep calling you.
Spread the word.
Down with timeshares.
Find your own vacation.
RonK89 September 9, 2009
Do not use them
Ifyou purchased thinking you could use the "Bonus Time" think again. The resorts are over booked and when you call to reserve, there is nothing available. This is the biggest waste of our retirement funds I have ever seen. Oh and don't try to sell it - you can't. We hqave tried to use our bonus times for 2 years and have yet to get in. We had to actually rent an RV just to stay there. Over booked again!!! Who gives that back? No one. Who cares at the resort? No One!!! If you are thinking about it- DON'T DO IT!!! I will tell everyone I know not to do it.
Ttaylors August 18, 2009
timeshare ripoff
I was lied to and the timeshare I bought was misrepresented. I purchased a red week during the summer (I thought) because that is when I am off work only to find out much later it is for week 42 in october. This was never brought to my attention during the presentation. My first payment is due in September and despite several calls to Silverleaf, there has been no reponse to my complaint.<br />
When I went in for the orientation two week later, I was told that the unit I purchased had very little or no exchange value since the area was not well known and I was stuck with the week I can't use. I was offered a much "better" deal which I foolishly signed. I have since cancelled the upgrade but I am now stuck with the original contract. I will spread the word "buyers beware " of silverleaf deceptive practices.
jaycrib July 9, 2009
Scam
I just submitted this complaint at http://www.complaintnow.com

Silverleaf told my husband that he could use the purchase as equity and could be used for an equity loan and it was real property. at the time he bought it he thought he was building equity (being young). We know that this is untrue because when we went to buy a condo after paying $10, 000 for the timeshare, the bank nearly laughed at us saying that there was absolutely no equity in the time share and it cannot be used for anything.

they stated they were in a deal with American airlines and avis so that he could get deals when he traveled. they lured him there telling him that he had a chance to win a car.

this happened in 1999. i know there is probably not much that can be done now but i just wanted this on the record. it's paid off now and we pay fees monthly that rise every year with no reason why.
donotbuysilverleaf May 26, 2009
Lack of Leadership/Customer Service/Mold
We recently visit the SilverLeaf Resort in Conroe for an owners meeting and we were not treated as owners but as intruders. The customer service is non-existent among their employees. We were yelled at and treated rudely by greeting staff. We spoke with the manager about it, but did not get a good feeling about it.
We later spoke with a salesrep and told her about the mold in the rooms, the old furniture, the stained carpets, and greasy coffee makers. They tried to sell us an upgrade but we denied. The manager from the "Corporate Office" came in to offer us a "better deal" but we denied the offer. We told him about the sub-par conditions and non-existent customer service skills but he was unphased. He asked us if we could make the money offer better, would we buy. We told him that this company lacked leadership and business integrity. We were ashamed to be called owners and until the company made significant changes we would not put any more money into this organization. The Corporate person was unphased and continued to offer us a "better deal". This proves that SilverLeaf is not concerned about its owners just the money it can get.
BuyerBeware March 5, 2009
Phone Calls and Misleadings
Company will call you after they've received your payment and the payment has been processed through your bank account and tell you they haven't received it and you are late. Company representatives will tell you they don't care if they oversold their properties and you can't use your bonus time when you need to. They will get hostile and tell you that you signed the contract and you are obligated to pay. Buyer beware!!!
kroach13 February 28, 2009
SCAM - Don't waste your time!!!
This place is horrible!!! We got suckered in to going because of the "Free Cruise" they offered. Of course we only went so we could get the cruise (which is a total joke, but I will get to that later). It was supposed to be an "easy 90 minute presentation", no obligation to buy. YEAH RIGHT! We were there for 3.5 hours. After the first guy couldnt sell us the time share he brought in another "manager" to sweeten the deal. She offered a much better deal than the first guy, but we still wouldnt break down and say yes. She decided to, what we thought was give up and let us be on our way, and told us that another guy was coming over to "just do a quick survey on the guy that gave us the tour". Well that guy came over and once again tried to offer us a deal to buy and we again refused. He then proceeded to try to make us feel like we were complete idiots for not taking the deal and he even said that us not buying the timeshare is teaching our daughter (she is only 12 months old) that family vacations are not important! As he walked us out, he decided it was necessary to tell us that he didnt like our stroller and that he was upset that we didnt take his deal. He never said thank you, or even bye. Just wanted us to get the hell out! And he aparently could care less about our opinion because he never even asked us how our sales guy was.
When we went to get our "free vacation" they called in 2 families at a time (into one office) and went over the vacations so fast you couldnt even understand what she said. One part I did hear was the other couple that was in there with us asked about the $100 fee that we had to pay and she told us that was to cover the taxes, fees ect and that was all we had to pay. Well that was a bunch of crap! For the cruise, you not only have to pay the $100, which is a reservation fee, but you also pay $179 per person for fees. So for a cruise for 2 that is already $458 that you are paying out of your pocket! So much for the "free vacation"! We were also told that we won another 5 day 4 night hotel stay at either Aruba, Jamaica, Hawaii or Puerto Rico, sounds great, right...not even close! Dates are never available, people dont call you back and the experience is all around horrible.
I feel for anyone that is sucked into this black hole of lies! I cant believe these people are still in business. My advice to anyone that is reading this and thinking about going for the "free vacations", dont bother!!! Its a waste of a good day and totally not worth it!!!

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