I went to Staples on the humble, figuring only to window shop and noticed discount bins. Purchased a couple of items for under $30. The ECONOMY. Went home and fiddled around (that's right, I said, fiddled)with the memory and music, and noticed the 4G flash drive I bought had only 3.88 GB of space. What happened to get what you pay for?! I can't go into McDonald's, ask for a $1.00 Big Mac and give them 0.88 cents, and they're going go to be cool with that! Sorry, I'm not a fan.

Staples has the WORST customer service ever. Once, I asked for a redirection to a certain product line, and they said they wouldn't have stock of it until the following week. After two hours of searching, I found what I was searching for in the very back of the store. WORST SERVICE EVER.

the Flatbush staples store in Brooklyn, Chantal Fetus' incompetence in both customer service and product knowledge was excruciating to bear.

What took 45 minutes here took 10 minutes in another Staples branch. In trying to boot a computer I was recycling, the guy didn't even know what a dual boot was.

After Ms. Fetus said I needed to bring a power cord to redeem computer (I didn't have to at the other branch and had to waste money to buy one), she emphatically said it cost $100 multiple times when it's only $13.

She made several calls to check whether my coupons work as if she didn't want me to save money even though I told her I had already asked Staples customer service. Apparently, I was in the right since she didn't say, "See, I told you these aren't valid."

Throughout all of this, she acted in a frenzy like she didn't know what was going on and couldn't prioritize her tasks. She was joking with the cashier, jumping to other customers, eating a piece of beef jerky...basically pulling all the stops to keep me waiting and prevent me from using the legitimate coupons that gave me no trouble at the other Staples branch.

After almost an hour, I finally got the laptop for a reduced price. But the customer service was shockingly horrible.

I've worked for Staples for a little while. It's good to have a job, but we aren't treated very well. Customers can be treated worse--all for the sake of saving the company some payroll dollars.
Associate hours are cut so there's no one to cover for associate breaks even if we have to go to the bathroom. I've waited 4 hours to get a requested break to go to the bathroom--that's not good.
There are times when there is no associate scheduled in a particular department so one associate will try to cover 2 or 3 areas. That's impossible!
We get written up if we don't sell the bogus plans or tech services - that's why we push them. They increase our sales, and since most of them expire before you would need to use them, it's just extra money for Staples.
NEVER have Staples work on your computer! Even if the uncertified associates don't ruin your computer, they will go through your files and show the other associates what they've found. The Free PC tune-up is just a way to 'find' problems so we can recommend services that you could do yourself.
The Rewards Program is a way of making the customer think that they are getting a good deal when they get a coupon back. These programs actually INCREASE the price of items in the first place.
When we push The Pen of the Month on you, it's because we are trying to win a contest, not because it's a great pen.
Those surveys that print out on the receipt--if we don't point that out to you we can get in trouble. When there's 10 people behind you in checkout, we just might not have the time to explain it to you. Sorry bout that.
If we cannot acknowledge you within 30 seconds or 3 minutes, depending on the department, we can get in trouble. Think about it--can you always answer your door within 3 minutes? We'd actually like to be able to spend a lot of time with each customer, but due to understaffing, that's just not feasible, but we can get written up if we don't. So, if we have to plow through your questions, it's because there's other customers waiting. Sorry bout that.
So many rules make for pushy salespeople. Pushy salespeople make for unhappy customers.

Staples did it again. Managed to let down the employee one more time. Even though the new health care reform states that my child can remain covered on our group health care policy until she is 26. She is being dropped at the end of October and will not be able to enroll again until July 1, 2011. This because she is no longer a student. The reform bill states that an employer can't force this issue, but Staples found the loophole that allows them to drop the insured party because of the open enrollment date. It clearly states in the bill that this is at the discretion of the employer. I will have to now have to find other coverage for her for 9 months. Another example of how well Staples takes care of it's employees. They could care less as long as they can save a buck. It doesn't seem to matter if you have a sick child or not!