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Staples

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Category: Electronics

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United States

Staples Reviews

Scubatove August 17, 2010
Avoid at all costs
I took my computer to Staples/Easy tech for some virus removal and was told that I'd be better off buying one of their new computers. Not knowing better I did purchase one that was on sale. And I needed them to transfer my files from my old computer to the new one. They said that they could have it done in 3 days and I could pick them back up at that time. I returned in 3 days and the new pc they had sold me was also sold to someone else by accident. I was a bit miffed but I understand mistakes happen sometimes. I then asked about my old computer they were supposed to transfer my files from. And guess what.. they were unable to locate it as well. I asked to speak to his manager and he promptly located her and brought her over. She apologized and asked if I'd mind calling her tomorrow and she'd have an answer for me at that time. I proceed to ask her for my money back for the purchased computer and I would only be interested at this point of getting my old computer back and nothing more. I returned the next day to find my old computer back but I noticed it was missing random screws from the tower itself and when I attempted to start it up nothing turned on! I then started looking for a reputable service that would help me with this non working computer. I eventually sent my computer to a service called secureremotesupport.com. I was called a couple of days later and was told that the computers power supply was not plugged into something he called a motherboard. They were able to salvage and reassemble my computer, swept it for virus' and sped it up. And it didn't cause me to have to purchase a new computer.
Rainland July 27, 2010
No Rebate - 8 months & still waiting
I bought an HP Pavilion - I love it! However, after submitting all of the required paperwork - Staples began the run-around, though they never called me, I continuously call them and THE CRIMINALS HAVE STOLEN THE REBATE - or, I just need to be more patient and continue waiting, perhaps 9 or 10 months, or maybe after a year I should raise my voice, or something. (yah, right - they're just crooks!)
Nate July 8, 2010
Rewards never received
I never received Staples rewards for purchases made earlier this year. When I complained via "Live Chat" I was told they mailed me a reward coupon and couldn't reissue it since it had expired. When I pointed out that I was never notified of the expiration date since I never received it, I just got the same response. The agent also could not refer the case to a supervisor.

They also have very limited customer service hours and no email address that I could find.

9:07:14 AM : Connected to chat.staplesrewards.com

9:07:14 AM : Session ID: 26369

9:07:14 AM : Nate Johnson: Initial Question/Comment: I never received rewards for purchases early this year (January or Feburary). There was a promotion with 100% of purchase price for certain items in Staples Rewards.

9:07:19 AM : Welcome to Staples Rewards Live Help!

9:07:19 AM : A Customer Service Agent will be with you shortly

9:07:19 AM : Amber H has joined this session!

9:07:20 AM : Connected with Amber H. Your Reference Number for this chat is 26369.

9:07:30 AM : Amber H: Hi Nate. We will be happy to look into that for you. One moment, please.

9:07:39 AM : Amber H: What items are you referring to?

9:08:20 AM : Nate Johnson: I can't remember exactly, but I have never received any staples rewards coupons or vouchers at all.

9:08:40 AM : Amber H: Please verify your current mailing address.

9:08:47 AM : Nate Johnson: 745 Hunter Street

9:08:54 AM : Nate Johnson: Tallahassee, Florida 32303

9:09:09 AM : Amber H: That is the current address we have on file.

9:09:44 AM : Amber H: During January, you earned a standard Reward in the amount of $33.40. This Reward began mailing on February 15 and expired on April 30.

9:09:57 AM : Nate Johnson: I never received it

9:09:57 AM : Amber H: Staples Rewards, like coupons, are time sensitive and must be used before the expiration date. Once a Reward goes past the expiration date, it's no longer valid and it can't be reissued. Since your January Reward has expired, we are unable to reissue this Reward to you.

9:10:34 AM : Nate Johnson: I was never notified of the expiration date since I never received it. I did not have a chance to use it.

9:10:55 AM : Amber H: Staples is not responsible for lost or misdirected mail.

9:12:10 AM : Nate Johnson: Can you please refer this case to your supervisor?

9:12:45 AM : Amber H: Since your January Reward has expired, we are unable to reissue this Reward to you.

9:13:12 AM : Nate Johnson: Can you please refer this case to your supervisor?

9:13:55 AM : Amber H: Supervisors are unavailable via Live Chat.

9:15:42 AM : Nate Johnson: I'm sure you have a script that tells you what to say, so it's not your fault, but this is deeply unsatisfying and I intend to shop at Office Depot from now on.

9:16:15 AM : Amber H: We understand this can be frustrating and apologize for any inconvenience this may have caused.

9:17:14 AM : Nate Johnson: Must not be any fun for you to have to say these things. Have a good day anyway.

9:17:53 AM : Amber H: Have a great day!

9:17:53 AM : Amber H has left this session!

9:17:53 AM : The session has ended!
Warm Willie Boy June 14, 2010
Injury to customer, they didn't budge
Staples could give a hoot about it's customers, I was in the Leomister Mass store and saw one if it's customers leaving the store. The parking lot has many pot holes in it. I saw the customer fall into, yes, into one of the pot holes, was hurt so bad they had to call an ambulance, no one, but no one in the store seemed concerned about it, did nothing, did not go out. Another customer came running in to get some bottled water for the injured person, and they charged him for it. Even after he explained what it was for and there was an injured customer, they still refused to go out and help.
Rev. Joanne Williams May 17, 2010
Purchase of laptop
I went to purchase a laptop for the alumni and was declined the use a alumni check. We would appreicate an explanation as to the decline as soon as possible.

Thank you,

Rev. Joanne Williams
Treasuer
Tango April 22, 2010
Beware
Took my laptop for a free tune up and received my laptop with a big black dot in the screen. It was not there before and when i took it home and turned it on saw it. The tech who helped me when i picked it up kept talking about a small black dot on the screen and kept asking if i wanted it to get fixed. I didnt know what he was talking about so didnt really pay attention to it. I have been trying to get a hold of the manager of the store and he keeps trying to give me excuses. They keep telling me they are going to call me and they dont. When i call and ask for the manager hes not there. Very unhappy with this service. Will never ever buy anything else from staples and i will make sure i tell all my friends and family so they wont either. This store messed up my laptop and they are trying to brush me off by never answering or dealing with the problem.
Fredrro April 16, 2010
Bait and switch
Over spring break last year I took my laptop computer with me on vacation. In retrospect this was probably a poor decision. From Airport Security man handling it, to it being a losing contestant in bumper cars in the overhead compartment, to my normal abuse of it. Somewhere along that route my display screen got cracked. Not exactly a good thing and even worse for a college student with an unhealthy addiction of facebook and video games. When I arrived home from vacation I went in search of a company that would be able to repair it both within my poor, broke, college student budget and provide some sort of warranty. In my searching a company that kept popping up was Staples' Tech Depot. I took it into their local location and chatted up the technicians there. The conversation covered their prices, warranties, and of course the upsell. The price appeared to be much higher than when I had spoken to them on the phone and they kept pestering me to purchase a NEW machine. Being a broke college student I couldn’t afford to ‘just purchase a new one.’ So I took my broken computer home with me. After a few days of the broken machine just sitting there, and a few days of me borrowing a friends laptop I started my quest again for a fix to my issue. I came across a company called secureremotesupport.com. They offered to have a tech come out and fix it, or to send it in with a 24 hour turnaround time. I chose to have it repaired in shop ( price break if I sent it in.) It was back to me within 4 days with a new screen, and it was all cleaned up. There also used to be an annoying fan noise that had quit whirring also. Im very pleased that Secure Remote Support received my business and am glad that Tech Depot pushed me towards another company to repair my ailing laptop. I won’t be considering Tech Depot again and am very unhappy with the experience.
Anterne April 14, 2010
Worst service you can imagine
I ordered an item on 9/1/2009, order# 9196925133. The confirmation email said I expected to receive it the next day. We waited until 9/10. When we called them, they said the order was canceled because they could not contacted me. I swear didn't receive any email or phone call from them.

When I called back, the agent created a new order for me (order # 3136928698) and told me I would received it the next day or two. I called them the next day (Friday), they said I would received the item on Monday or Tuesday. I din't received it until Tuesday, called again, this time they said I would receive it on Wednesday or I can cancel it. Again, I didn't receive any email or phone call regarding the order status.

This is the first time ever I get this type of customer service. I will never ever buy any thing from Staples again.
W. Sobchak April 1, 2010
Bait and Switch
Over spring break last year I took my laptop computer with me on vacation. In retrospect this was probably a poor decision. From Airport Security man handling it, to it being a losing contestant in bumper cars in the overhead compartment, to my normal abuse of it. Somewhere along that route my display screen got cracked. Not exactly a good thing and even worse for a college student with an unhealthy addiction of facebook and video games. When I arrived home from vacation I went in search of a company that would be able to repair it both within my poor, broke, college student budget and provide some sort of warranty. In my searching a company that kept popping up was Staples' Easy Tech. I took it into their local location and chatted up the technicians there. The conversation covered their prices, warranties, and of course the upsell. The price appeared to be much higher than when I had spoken to them on the phone and they kept pestering me to purchase a NEW machine. Being a broke college student I couldn’t afford to ‘just purchase a new one.’ So I took my broken computer home with me. After a few days of the broken machine just sitting there, and a few days of me borrowing a friends laptop I started my quest again for a fix to my issue. I came across a company called secureremotesupport.com. They offered to have a tech come out and fix it, or to send it in with a 24 hour turnaround time. I chose to have it repaired in shop (price break if I sent it in.) It was back to me within 4 days with a new screen, and it was all cleaned up. There also used to be an annoying fan noise that had quit whirring also. Im very pleased that Secure Remote Support received my business and am glad that Easy Tech pushed me towards another company to repair my ailing laptop. I won’t be considering Easy Tech again and am very unhappy with the experience.
Jeremy Ross March 18, 2010
Over Priced
When my son became a teenager I should have know that I would need to have a serious security application on his notebook computer. Unfortunately this realization came a bit late and he had picked up a virus or spy-ware infection. Very quickly the computer became very unusable so we took it to where we bought it, Staples. We were directed to Easy Tech counter and asked about their spy-ware/virus removal charge. I was told it would be X dollars. I thought this was a bit expensive so we went home to find a less expensive alternative. When I ran a Google search I found secureremotesupport[dot]com. The cost was less than half of what Easy Tech wanted and it could be done while the computer sat on my sons desk. In a few hours the computer was clean and ready to go. Plus they installed some software to help keep it from happening again.

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