I mailed a package from Indiana to Arizonia second week of December 2009. Delivery date was 24 Dec 2009. The package was sent UPS through Staples in Goshen, Indiana. The package never arrived. Traced the shipment and it shipped to a distribution point in Illinois and returned to Goshen, Indiana the next day. Went out for delivery at 4:00 something in the morning and was never heard from again. Spoke to UPS several times, the last I was on hold for 43 minutes! They inquired on the box contents and I felt like I was in a police interrogation. Same questions over and over. Eventually I was told that Staples would pay the claim within 10 days. Last I heard from anyone. On January 27th I called Staples. They told me I needed a receipt showing I shipped it through Staples. Thats right Staples wants me to prove I shipped it through Staples! After 38 minutes on the phone, now I'm told they need a receipt for every item in the box before a claim would be processed. They had already called the destination address to ensure it was never delivered. So much for the great UPS tracking system. Later the destination was called and informed it was lost. Absolutly rediculas. Still have no resolution. Each Staples manager I speek to tells me another will be in contact. Do yourselves a favor, stay away from Staples. Thier customer service is non-existant! I guess if you run a customer around long enough, they will get tired of sitting on thee phone for hours and just give up.

I recently purchased windows xp from staples. i opened the box, realize it was the wrong item and tried to return. the customer service agent on 1st phone call said to put it back in box and as long as they culd put it back on the shelf, i could return. the next day, with everything boxed and ready to go, the next agent says "no" we can't return software. federal law prohibits. interesting how that is not explained before one buys the software. staples management and policies stink, i will never set foot in staples again. i hope they go bankrupt.

On August 4, 2009, I returned 3 HP cartridges for a $3.00 rebate on each. I kept thinking that the rebate refund would be coming, but as of this date (01/06/10) I never received a $9.00 voucher on my Staples card #5955737860.

Is it too late to receive a refund? Thank you for your assistance!

My HP L7780 broke due to a paper jam. I followed the steps on the HP site to fix it. The final step was to call my warranty company (Cyber Test). I did the troubleshooting and they sent me another printer.

The new printer was broken. The automatic document feeder did not work.

They sent me another printer. The screen on the printer did not work.

I am now waiting on my 3rd printer. Pray for me.

What makes me upset is that when you buy these electronic warranties, the SALES people claim that if something happens to your merchandise, Staples will replace it NO QUESTIONS ASKED. They say that you can bring in the device and they'll give you another printer. Not the case.

Also, if you read the clause in your extended warranty contract, it states that the company you are dealing with can give you a Staples Card for equal value. After the 2nd printer, I begged and pleaded with Cybertest to just give me the card. They said they could not do this because my printer was under $600. No where in my four page contract does it state this.

Bottom line, Staples is not a brand that you can trust. And neither is Cyber Test.

Employers have creative ways to deny a candidate a job. But this one is a first.<br />
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I showed up at Staples Inc. for an interview. Aced the HAY test and met with Tom W. (can't remember his last name) for interview. I expressed interests in the job. He showed me around the facility, describing the process and responsibilities in detail. It went well, as far as I could tell. Then I waited by the entrance while Tom went to HR office supposedly to let Rosa Juarez know I was ready. She was to begin the process for drug test, so he said. But he came out, said that Rosa was "busy", and then said that she would call later that day or the following morning. She never called. I called her office three times throughout the day. She never answered the phone. I called Veronica Walls (because she had set up the interview for me). Veronica didn't sound welcoming of my call. I explained that I was expecting a call from Rosa. Veronica echoed the "too busy" point and said that they would talk with Tom for details.<br />
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(N.B. I didn't realize that this might have been Tom or HR's way of saying I wasn't the person for the job. HR don't suddenly become "too busy" after taking the time to call and set up interview.)<br />
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Two weeks later, I contacted Veronica by e-mail. (Didn't call her because she would be either "too busy" or unwelcoming.) I expressed that she and Rosa are the worst HR people I've ever met, and that they should be forthright if they weren't going to extend an offer instead of yanking me around. Veronica then replied as follows:<br />
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"Due to the vacation times and the holiday week our decision on finalizing the candidate pool was completed this morning. <br />
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We want to thank you for your interest in pursuing a part-time Production Associate opportunity with Staples Inc. <br />
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Although we were impressed with your accomplishments, we are pursuing other candidates whose work experiences, skills and attributes more closely match our needs.<br />
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Again, thank you for considering employment with Staples, Inc. and we do wish you the best for a successful career search."<br />
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How much "work experiences, skills and attributes" do you need to be a warehouse picker? Is this an executive position? Management? Engineering? The 'cliche' rejection letter is more relevant for those kinds of jobs. But what kind of skills do you need to pick items, put in a box, pack the box and place it on the conveyor?!!<br />
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Save for the HAY test, the rest of the interview was deceitful. They (Tom, Veronica and Rosa) don't have the nerve to tell me they don't want me for the job. Tom yanked my chain claiming Rosa would get me started on drug test (insinuating job offer) and then told me she was "too busy". Rosa yanked my chain by refusing to answer the phone. Veronica yanked my chain by repeating the "too busy" lie even though she wasn't busy enough to call me. They all lied to me. They can also lie to you.<br />
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They didn't even take the Staples application form I had filled out. What a rip-off!<br />
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Unless you don't mind getting playing, don't apply for a job at Staples Inc. (aka Quills). Note the address (201 Northpoint Dr, Coppell, TX). After you confirm their location, hang up. If you decide to go for the interview, remember: when the interviewer says "too busy", it means you're not getting the job. Tom wears a baseball cap, has a beard and fit physique. Veronica Walls' office no. is 972-462-5612, her cell is 214-687-2152. Rosa's no. is 972-462-5606 (forget calling her, she doesn't answer the phone).