As a former Staples EasyTech employee and highly-regarded computer expert, I find it absolutely ridiculous that I was accused of returning a computer in repair to its owner stating the work was completed, yet the work was never done correctly. I was accused of not having done the correct work, but I wasn't the EasyTech who performed the repair.
Please don't take your computer to get repaired at Staples. The EasyTech "kids" I worked with had no previous computer knowledge, but could sell services to rip-off the customer...and as informed by management, "Have the repair charges split between 2 or 3 paychecks." According to the Staples training, we weren't supposed to manage the customer's money. Hmmm...irony???
And here's the kicker...hearing other EasyTech employees telling customers that they don't have extensive computer knowledge, calling me over to answer detailed computer questions, having managers watch me work on computers and having no idea of what I'm doing (it was removing viruses on the most detailed level), or telling customers that a wireless all-in-one printer/copier/scanner/fax machine can fax without a phone line because it's wireless. That was told to a customer by another EasyTech person, and it took all I could do to stop from laughing in front of the customer. Basic knowledge isn't a must to work in the Staples computer department.
Bottom-line is NEVER take your computer to a retail store, especially Staples, for computer repair. Chances are you'll never see your computer again, or it'll take so long that you'll forget you left it for repair and they use it for parts.
Good luck.

Since I moved to ottawa in 2006, I have been a permament customer of staples. I probably spnend 2000 years every year because I do shop everything from them. <br />
<br />
I have an acer laptop from them with three year plan. Very recently, I had a problem with my laptop. I took it to their shop. The technician told me it is a software problem and he told me he need to reinstall the operating system. He asked me I have to pay 200 dollars. I told him I am a student and I do not have that money. Then he said I have to pay him 80 dollars. I could work on it, but to save time, I paid 80 dollars that he reinstall the same operating system.<br />
<br />
He made me suffer to get my computer back. I sufferred alot. He is such a cruel person. Finally after alot of abuse, insult, degrading, I got the computer back with alot of pain. <br />
<br />
This man is an evil human being whom I can never imagine such people work for staples. He destroyed my computer. My original operating system with 64 bit vista. He told me he has it and he will reinstall. But he installed on my computer a forged 32 bit vista, probably he compied it from the web. This operating system not compatible with my most of my hardwares. My computer is extremely slow. I can hadly use it now.<br />
<br />
I am not sure, but I think he also changed the hard drive, my DVD drive. My DVD drive was DVD super multi DL, now i have DVD rw. I can harldy use it. He destroyed my computer and he snatched 80 dollar ffrom me to destroy my computer.<br />
<br />
This is in South keys in ottawa. I went to the shop and told them. But they are extemely rude, disrespectful. <br />
<br />
I have spoken to staples complaint officeer called Brenda, he said she will call me in two days, but she did not do. I can not go toe shop anymore because they abuse me. There is a manager called Ruth, she is extremely rude and have no any discipline. I She told me she is going to throw me. He told me she is going to beat me. I managed to control myself. <br />
<br />
I now see why people sometimes do a big mistake in their life, some people, like Ruth and Shawn in South key in staples push people to make a big mistake. Ruth insulted me, what could happen if I have to react in response to her.? I see now why sometimes people kill other people. Some people push people to commit a grave reaction. I am glad now I have managed to handle myself.<br />
<br />
I now ask Staples to do something about my case. A computer technician called shawn down graded my computer. I have never asked him even to upgrade my computer. The deal was to reinstall the operating system. But he spend more than a week to down grade my computer. I am not able to use the service I hoped from staple. <br />
<br />
Please contact me as soon as possible.

We had just finished checking out our back to school supplies (a large number of items) and the cashier was handling our 2 coupons. One was a manufacturers coupon and the other was a Staples coupon. Unfortunately, the cashier did the manufacturer's first and the system wouldn't then take the Staples coupon. The manager, Earl Ramsey, came over and said that we couldn't use the coupon now that the Manufacturer's coupon had been rung up. This is ridiculous. The other option was to void the whole order and rering up. Since the order was for 50-60 items that would take a long time. I suggested that he, the manager, should be able to do something. He said he could not. I suggested he just give us a $5 Staples card. He acted as if he had never heard of Staples cards. I was giving up and was going to call my wife who had already left the store with half of the order but I lastly suggested that this was incredibly inconvenient and it should be fixed. He acted like it was no big deal and he had no intention of trying to avoid the situation in the future. He was very condescending like he is the big shot manager and I am just a lowly customer. My wife brought in the items and I left the store. The cashier proceeded to void it all and ring it all up again. My daughter observed the manager off to the side joking about pain in the butt customers. Not 5 minutes before our problem, the same manager berated a customer for failing to understand he could not handle her complaint. His solution was for both of us was to call corporate but made it clear that it was a waste of time since he was so sure of himself. This occurred at 5:00PM, 8/9/2009. This man is the rudest and most obnoxious retail manager I have seen in many a year.

Ok, here's my complaint. It's this FRAKKIN web site. I do a search on my employer ... Staples ... and not only am I getting results from Staples complains, but cross posts where Staples is not listed in the subject line, but in the text of the posts, and lastly, folks complaining about staples found in the furniture.

Not only that, but the sorting parameters suck as well. Do it by date, and it's not in a date order, at least with regards to the replies made to the original complaints.

All in all, this site does a decent job in allowing customers to vent, but with regards to the search parameters, it's got the same type of validity of drunken sailor on shore leave ... (No offense to you folks in or were in the USN :) )

Bought a Omitech GPS at Staples.ca that couldn't name over half of the cross streets it encountered. A week later I told them the issue and asked to return it to my local store. They (CSR "Amanda") said that since it was now "discontinued" (news to me) and I'd have to have them pick it up at their convenience. I was barely willing to wait around for them to deliver it, I certainly didn't want to spend another day waiting for them to pick it up. And they have the nerve of putting "Hassle Free Returns" on the back of their receipts!

Told them there was nothing on their site stating the item was "discontinued" or that a different policy applied to returns of such items. They admitted it was their error, but that they are not responsible for the "inconvenience" it causes their customer.

Yesterday I find out that I should have been charged 25% less since it is a clearance item. I ask "Derek" about this and he says they'll reimburse me that amount when I fax him a receipt of someone who got that price. I get such a receipt and find the number he gave me was not a fax number. I have yet to hear back from him.

This isn't the first time we've been jerked around by Staples.ca customer 'service' representatives. We've had items not delivered when they promised they would be, items delivered after they were canceled, price protections not honored., and lots of excuses about how some computer they rely on failed.

I've contacted their PR person (Alessandra Saccal) for assistance and didn't hear anything back. My wife, her business and myself do a great deal of business with Staples. No more.