"Consumer Reviews on Companies, Products and Services"

Stonewood Manufacturing, LLC

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1 stars
Category: Services

Contact Information
1353 Whispering Oaks Circle, Matthews, United States, 28104

Phone number: 800-483-6614

Stonewood Manufacturing, LLC Reviews

gkras January 22, 2019
No lifter connection support
My initial interactions with Stonewood were good, especially in comparison with Hotspring, the spa manufacturer. The ordering form seemed quite thorough and it was not a problem to ship to Hawaii. The color was not quite what I expected, but basically OK. The problem came when I tried to connect the lifter. The screws just pulled out of the foam. I had no idea that metal plates were required. Despite what seemed like a thorough ordering form, there was no option for a lifter connection. How many people have a five-person spa without a lifter? I communicated with Stonewood and got the following reply: "We do not advertise this upgrade because it is extremely rare for a customer to need this." Really??! Fortunately, I had not disposed of the old cover yet and was able to extract the support plates from that one and install them myself on the new cover. But really folks, since you have such a thorough ordering form, why not offer it upfront as an option.
DPare November 30, 2018
BAD Company
DO NOT USE THIS COMPANY. They are not trying to work with you. They force you to take their product even if it does not match what they advertise online. When you have a color online, they should respect that color. Do not send something else to your client. NOW I AM STUCK WITH A COVER THAT DOES NOT MATCH WITH THE COLOR OF MY SPA. I am forced to put one star rather than zero star.
StonewoodMLLC November 28, 2016
Stonewood Manufacturing, LLC
whether you are looking for a round cover or a square with rounded corners cover , spa cover spot build all covers to order per your specification. We offer the extremely Lightweight and durable soft covers which are considered a great lower cost . Alternative to the hard foam covers. Quipped with an air bladder to create a Pocket of air under cover for good Insulation and taper for water run off. Our soft Spa covers and Hot tub covers are will Never Absorb Water and become Heavy over time.

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