"Consumer Reviews on Companies, Products and Services"

Stonewood Manufacturing, LLC

5 stars
(1)
4 stars
(0)
3 stars
(0)
2 stars
(1)
1 stars
(3)
Category: Services

Contact Information
1353 Whispering Oaks Circle, Matthews, United States, 28104

Phone number: 800-483-6614
https://spacoverspot.com/

Stonewood Manufacturing, LLC Reviews

BILL GROOME September 6, 2023
STONEWOOD MANUFACTURING - RIP OFF COMPANY
Hot Tup cover was a piece of crap. Holes and stables all in it. Pure garbage. Owner is corrupt and will rip you off. BEWARE! Buy anywhere other than Stonewood Manufacturing!
Dgil November 2, 2022
Stonewood Does Not Stand Behind Their Work
You will not get any customer support or resolution if there is any issue. During the ordering process I confirmed, WITH PHOTOS, the measurements showing the size and the location of the cover seam. I sent via email the info (2) times to them. Stonewood did not changed the location of the seam after I sent Stonewood the information even though they confirmed that they received the information. The only response is that they built it to the specifications they sent to me (which I immediately responded to correct). Stonewood / spa cover spots response states, "It will cover and insulate the hot tub just fine." even though the folding seam and lifter plates will not work on my hot tub. Make sure you order with a more reputable company, the pricing looked good online, by the time they added on the additional fees. (by the way, shipping IS NOT FREE) DO yourself a favor and purchase from your local supplier or an established dealer.
gkras January 22, 2019
No lifter connection support
My initial interactions with Stonewood were good, especially in comparison with Hotspring, the spa manufacturer. The ordering form seemed quite thorough and it was not a problem to ship to Hawaii. The color was not quite what I expected, but basically OK. The problem came when I tried to connect the lifter. The screws just pulled out of the foam. I had no idea that metal plates were required. Despite what seemed like a thorough ordering form, there was no option for a lifter connection. How many people have a five-person spa without a lifter? I communicated with Stonewood and got the following reply: "We do not advertise this upgrade because it is extremely rare for a customer to need this." Really??! Fortunately, I had not disposed of the old cover yet and was able to extract the support plates from that one and install them myself on the new cover. But really folks, since you have such a thorough ordering form, why not offer it upfront as an option.
DPare November 30, 2018
BAD Company
DO NOT USE THIS COMPANY. They are not trying to work with you. They force you to take their product even if it does not match what they advertise online. When you have a color online, they should respect that color. Do not send something else to your client. NOW I AM STUCK WITH A COVER THAT DOES NOT MATCH WITH THE COLOR OF MY SPA. I am forced to put one star rather than zero star.
StonewoodMLLC November 28, 2016
Stonewood Manufacturing, LLC
whether you are looking for a round cover or a square with rounded corners cover , spa cover spot build all covers to order per your specification. We offer the extremely Lightweight and durable soft covers which are considered a great lower cost . Alternative to the hard foam covers. Quipped with an air bladder to create a Pocket of air under cover for good Insulation and taper for water run off. Our soft Spa covers and Hot tub covers are will Never Absorb Water and become Heavy over time.

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