"Consumer Reviews on Companies, Products and Services"

Subway

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Category: Lifestyle

Contact Information
Raleigh, North Carolina, United States

Subway Reviews

SueDeNym May 26, 2010
HFCS in their food
Subway has always touted themselves for being a "healthy" option to traditional fast foods, yet they continue to sell foods that contain HFCS. It is in their breads, their meats, and their sauces. Pretty much if you order anything from Subway, its going to have this crap in it!

Both myself and others have directly contacted this company with our concerns only to receive no response. They ignore us via email, facebook and remove our tweets when they choose.

I understand that every other fast food chain in America also sell foods containing HFCS, but they've never claimed to be a "healthy alternative"

Until Subway removes the poisons from their food, they are falsely advertising.
HanF51 May 12, 2010
Rip off
My local subway charged me $9.36 today for a footlong buffalo chicken sandwich. That's ridiculous. For nearly $10 I could have eaten something much better than a sandwich. The restaurant owner doesn't give receipts so I've no idea how he calculates his charges. The previous visit several months ago, I was charged $16 for two sandwiches. Unbelievable. I am severely pissed with their service. There are numerous complaints on the internet regarding subway overcharging their customers but does anyone really do anything about it? Subway used to provide really good, reasonably priced food. Now they don't know what the *** they are doing aside from ripping off people.
Ken FL May 10, 2010
Cunning owner
The owner probably is the most cunning owner. Went to Subway store in Springfield, TN on Tom Austin Highway, my wife and I ordered a footlong roasted chicken and a 6 inch black forest ham combo. The total charge should be $10 + 9.75% state tax, which should be around $11. She charged us $12.07. When I confronted her, she pretends that it was a mistake and instead of apologizing, she lectured me that I can't shared the drink with my wife because I did not buy a drink?!?! What the hell? My wife usually ordered a combo and I ordered a footlong so that we can share. Is there a store policy that husband and wife can't share? The damn soda machine is even place in open area for customer free refill! So she basically turned around the table and try to make it as my fault! I believe she has observed our practice and try to overcharge us hoping that we won't realize it! I have written a complaint to subway customer feedback which I don't think it will be effective. So I am trying here, eventhough I know nothing will be done.

I will stop going to this place and will be the second person to do so after a colleague of mine! He stopped going to this store after he confronted the owner why she always charge a penny more when pay cash on a $5 footlong and apparently this is a way for her to make extra money without reporting to the IRS! Imagine 100, 000 customer a year, that would be $1000 extra cash for her! Really need to do something with this store!
ZacL28 May 7, 2010
Worst customer service
At Subway in Southcentre Mall in Calgary Alberta on April 25th 2010 I asked to BUY a six inch piece of bread to feed my 8 month old baby, as this was the only bread option in the food court that did not have seeds.

I was told by the staff that I would have to pay for an entire six inch sandwich as they could not SELL me a six inch bread out of the gazillions baked daily.

I think this was the SH*TTIEST customer service ever. I will NEVER patronized this subway location staffed by baby hating morons.
GERRYH April 27, 2010
UNSATISFIED WITH MANAGEMENT
YOU CAN COMPLAIN DIRECTLY TO SUBWAY FRANCHISES INC. THE SUBWAYS IN OUR AREA ARE OWNED AND MANAGED BY FOREIGNERS WHO DO NOT SPEAK ENGLISH, ARE RUDE, DIRTY, MAKE MISTAKES ON YOUR ORDER, OVERCHARGE YOU FOR THE PRODUCT, AND ACT LIKE THEY ARE DOING YOU A FAVOR PURCHASING THEIR FOOD. I CALLED SUBWAY DIRECT AND ASKED THEM WHY ARE THERE SO MANY SUBWAYS OWNED BY FOREIGNERS THAT CAN'T SPEAK ENGLISH. THERE COMMENT WAS IF YOU HAVE THE MONEY, YOU CAN BUY A FRANCHISE NO MATTER WHO YOU ARE. WE AMERICANS CAN'T AFFORD TO BUY FRANCHISES BECAUSE THE US GOVERNMENT SUBSIDIZES THE FOREIGNERS. THAT'S WHY THERE ARE SO MANY FOREIGNERS OWNING BUSINESSES IN THE USA. WE CAN THANK OUR GOVERNMENT FOR THE LOW INTEREST LOANS AND NO TAXES THAT ARE BEING UTILIZED BY THE FOREIGNERS FOR 7 YEARS, THEN THE FOREIGNERS SELL THEIR BUSINESS TO ONE OF THEIR RELATIVES TO GO ANOTHER 7 YEARS WITHOUT PAYING TAXES AND GETTING A VERY LOW COST INTEREST LOAN.
I JUST KNOW LONGER BUY ANYTHING FROM THESE TYPES OF BUSINESSES AND THAT'S WHAT I SUGGEST ALL AMERICANS SHOULD DO. THAT INCLUDES GAS STATIONS, RESTAURANTS, AND ANY OTHER BUSINESS THAT IS OWNED BY A FOREIGNER THAT CAN'T SPEAK ENGLISH. YOU KNOW IF THEY DON'T HAVE ANY MONEY COMING IN, THEY HAVE TO CLOSE THEIR BUSINESS. SO, DON'T SHOP AT FOREIGN OWNED BUSINESSES.
sadelo1 April 20, 2010
Excess billing, inspite of double checking at counter and banner on the outlet
This is for SUBWAY's credibility and customer care.

I went to SUBWAY, with my friend. There was a deal of $5, as per the banner on the glass of the outlet. Inspite of it, the counter girl charged me more than $6.50 for a footlong.

Prior to placing an order, I checked with the sales girl at the counter about the $5 offer and there was also a banner on the glass og this SUBWAY outlet for $5 offer. When my order was prepared, I handed over my SUBWAY card to pay the bill. After swiping the card, the sales girl informed me that we dont run any offer...

My on-line complaint to SUBWAY, didnot make any difference to SUBWAY, as it has a huge business...!!! The words, like Credibility and customer satisfaction are just in "books", not to be implemented. Is it correct SUBWAY?? !!!
Ryan, C April 17, 2010
No 5$ foot long
So i see this 5$ foot long deals on the T.V Radio and so on. But when i go to the Subway closest to me I ask for a cold cut with extra cheese. The order come to $6.34 +$1.00 = 7.34 so I ask about the 5$ foot long and they say Oh that's not here.. So then i ask for the manager and he says the same thing. I was a little up set so i replied with "You are a Subway Right? Why dont you honor the deals on the T.V?" His reply was Well that's only for the U.S so I took him for his word. Only to keep an eye out to see what channel's the add was on.. Even though I have yet to see one on a Canadian Station. I keep hearing people talking about it On how Edmonton Doesn't honor the 5$ foot long so I made a few Calls to Calgary, Alberta Then to Red Dear, Alberta and talk to the managers to their Subways only to find out they Have that Deal. In both Calgary and Red dear But Why not Edmonton.. I start Asking around and there is only 1 Subway in Edmonton that Honors the 5$ Foot long The one downtown Edmonton. I wish there was a number I could call to find out if this is "false advertising".
Cause to me it is seeing a 5$ foot long commercial only to find out that its not for that store nor any others in your city..
sbradford6 April 12, 2010
Cold meat/Extremely bad service
Cold 'Hot' sandwiches & lukewarm morning 'Egg' sandwichs. any reheats get the korean staff eyes rolling. They seem to act as if they are doing you a favor by reheating your food - which is often as ALL of my sandwiches were never hot enough - let alone warm enough. Certain sadwiches (Chicken, Turkey, beef) are cooked in turbo-Oven instead of microwave first - then Turbo-Oven. Beware of any meats quickly placed into sandwiches without temps being tested (=/>140 degress F)! They never seem to check because they don't care. Korean is widely spoken behind the counter while English is horrible, at best. Better of pointing than explaining what you want in your sandwich) Also, forget asking for a Veggie sandwich, as they will screw it up right off the bat (they add tons of lettuce first off so your actual veggies don't have space in your sandwich).

Skip this dump and go to Charlie's or BK next door. Your dollar - and stomach - will go further.
toniamartin April 3, 2010
NO MEAT ON SANDWICH
CALLED IN A LARGE ORDER(10 ITEMS) GOT BACK TO WORK AND THERE WAS BARELY IN MEAT ON THE SANDWICH(1 SCOOP OF TUNA SPREADED ON ONE SIDE ON THE BREAD FOT $6.00 SO DON'T EVER CALL IN YOUR ORDER OR MAKE SURE YOU CHECK EVERY SANDWICH BEFORE YOU PAY BECAUSE THEY REFUSED TO FIX THE SANDWICH OR REFUND ANY MONEY THIS SUBWAY IS NEXT DOOR TO WORK BUT I WILL NEVER EAT FROM THERE AGAIN


TONIA (SUNRISE, FL)
Sub Par way March 27, 2010
Poor service
Well lets see were to start. I arrived at this Subway at 6:30pm on Saturday 3-27-10 there were 3 people in line in front of me with one person working behind the counter. 30min later, and 9 more people behind me, (4 that walked out) it was my turn to order, This kid had been working by himself since 3. his help was a no show, and the Manager "Trish", said she would try to get some one to cover but never did. by the way this was the kids 2nd week on the job. I asked him why his manager was not up there helping him and he said " she only works weekdays". this Subway is owned by Louisiana state Rep. Don Flemming.
Don Fire this Manager and get you a real one she should have been there or made sure soneone was!
45min to get a Sandwitch your lucky my kids wanted Subway, but i will think twice next time

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