Had a contract with T-MOBILE for 5 lines and I canceled the contract 2 months after getting it and I was charged $200 for each line in early cancelation fees.
I canceled the contract because the phones were defective, the service was bad, and all T-MOBILE would do is want more money from me for more costly phones and service upgrades.
The terms of the contract changed constantly and I did not get what I thought I was getting.
In my opinion all technology service contract early termination fees should not be allowed because the service can decline at any time or the customer could move etc.
Additionally other cell phone service providers like METRO don't have contracts and do fine. If a company has good products and service they don't need to rely upon contracts because the customers would be loyal on the merits of the company and it's services and products alone.
There are now lawsuits against T-MOBILE and others and it is long over due.

I am so upset right now! I have the Samsung Vibrant and it keeps malfunctioning on me and I've had to do a factory reset on it twice! I went into the store (number 8103) to get help from a representative and in the process of removing the back of my phone he damaged my case. After resetting my phone (without even inforrming me that he was going to do so--I lost everything on my phone! When we started he told my I was qualified to exchange the phone for refurbished one, but instead he suddenly changed his mind and did a factory reset! He said I was "better off" this way). I asked if T-mobile would reinburse for the damages done and he said no. He told me I should go back to where I bought my case (the mall across the street) and have them refund or exhange it because, "it's not suppose to break off like that". Of course it's not suppose to be like that! He should have handled it with care. I've taken my battery out often and have not damaged it before. So I asked to speak to a manager. She came over to me and said, "I'm sorry, but we can't be responsible for that. We had to take it off to get it fixed". Yes, I understand they had to take it off to fix it, but in the process of doing so you damaged it! So, how can you not be "responsible" for what you have done? I asked to speak to someone above her and smiling she says, "I'm the only manager here". I leave and call 1800-T-mobile to have them help me resolve this issue. Get this! The rep over the phone says that she will reinburse me the money only if I make a committment to be a permanent customer with t-mobile (I'm currently on a month to month base). Seriously? That is ridiculous! With this type of customer service who wants to be committed to such a company! Because I said no she said there was nothing else that she can do for me. I couldn't get any contact information to the district manager, or manager over the phone. She claimed there wasn't anything the manager could do that she couldn't have done. So the only option left is to write a letter! No email, no phone call, but a letter ONLY! How incovenient! I'm very displeased with this company! That was several days ago. Today 7/14/11 I did a chat support online, because I noticed my call history was in my time zone but my texts were not; they were in Pacific Standard time. The rep Darcie rep ID is 13-20338 told me that everything is set to Pacific time and cannot be changed. If "evertyhing" is set that way then why are the call logs set to central? She said, "The calls list as your local time zone since that is how we bill for nights and weekend times. The other usage that is not effected by that is listed as Pacific time." I thought that was ridiculous so I called a rep over the phone who said it may be done and made a note to the engineer to get it changed. They can't be trusted and need better training. Also, I contantly get dropped calls no matter how many times I call them to have them "fix" it. I'm changing my phone company soon!

T-Mobile complaints

Mailing address:
T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380

Phone: Customer Care at 1-800-937-8997

WARNING: IF YOU LOSE YOUR PHONE, TAPE YOUR OWN CONVERSATION W/T-MOBILE.
For the first time in 9 years, I lost A T-Mo phone. Called as soon as I knew, told it was at 490 Broadway in NYC, (6 blocks from home) and assured that phone was "suspended" as to its account (my spouse's line would work fine) and sent over to Asurion. OK. Now I have a $130 bill for a new G2 due to having insurance. OK-understood. However, being the data driven kind of gal I am, I finish w/the Asurion insurance rep who said phone was on way next day (Hah! -- joke -- would not be on way for days, as I later found out) and asked to go back to T-notMobile (2nd time) to make sure: service was suspended. Got Derrick in S. Carolina. Nice chap... except he lied. He stated service was suspended. I verified and than asked about wiping phone. He talked me out of wiping my phone (reasons? Unclear), so I agreed, ok, just suspend (I live in an intl city, this is to both the benefit of both T-Mo and myself if no illegal calls are made. Now: I am convinced. Lose a phone with this WTF company, and you're on the line). I brought up that the GPS was not always accurate according to my web reading about this problem while on (endless) hold. Derrick assured, "oh no, in NYC it would be very accurate due to concentration of cell towers" or similar (again, I wasn't taping but remember, I went BACK to T-Mobile to AGAIN make sure service was suspended.

Lo and behold: phone found at home. In closet. On floor. Lo and behold: SERVICE WAS NOT SUSPENDED, PHONE WAS COMPLETELY WORKING. Called T-Mo and you know what they said: "Hey, you didn't want the phone suspended!" Hey bozo # xx, why would I order an expensive new phone if I didn't think the service WAS suspended?! Said more politely (yup, their tape and they know who I am given address above for GPS) and what-did- I-get...silence...no apology for what could have been a DISASTEROUS BILL -- and I DOUBLE-CHECKED!!

THIS IS IT. Contract up in 1 year. Nice phone, all that, but who cares?! They could have claimed $1, 000's worth of calls made to ____, ____ etc. because "you didn't want phone suspended."

Incompetent, inefficient (except money-raking Asurion), and lying. I didn't get a PhD for nothing. T-Mobile, smell the crap. Bye-bytes.

I canceled my service with T-mobile the day after my contract expired due to their high price and bad customer service. The next month I received a bill for another full months service, when I called to tell them it was an error they told my I canceled 4 days into their billing cycle and I was responsible for the $136.00 payment. My sons contract expired a month later and they did the same thing to him so we owed $280.00 between the two. No matter who I talked to they would not reverse the fraudulent charges and were going to send me to collections if I didn't pay. I set up a payment plan of $50.00 a month and made my payments. I received harassing calls several times a day everyday. I told them I was sticking to my payment plan and that they needed to stop the calls. I was told as long as there was a balance I would get the calls everyday unless I made a payment every two weeks of at least $10.00. I set up a payment plan of $10.00 every two weeks like they said, now mind you they were originally getting $50.00 a month from me but that didn't work for them they wanted at least the $10.00 every two weeks ($20.00 a month) Not very intelligent on their part. I made my payments as scheduled with a final payment of $32.00 to be paid at the end. They turned me into collections for the $32.00 even though I had paid it. When I was able to prove to collections that I paid it I was told there was an additional $8.00 that I had to pay to keep it off my credit report. No one could explain where the $8.00 came from. I paid it to end this ordeal but I want everyone to know what a scam T-mobile is pulling. They had no right to charge me those charges in the first place, then harass then turn me to collections when I had lived up to my end of the arrangement. Be very leery of this company.

T-mobile auto add web service to my line and charge me for web service without my knowledge (event i'm not use it at all). When i caledl in asking bout time and date that i added service to my line, they said they couldn't open the tape recorded due to they don't have that permission to play it. I (my personal) never call in to change my service because i always online account management to change my service.
T-mobile willing to do anything to take away customer money and no matter what you say and what could do to prove to them that you're not changing anything.
I will not be T-Mobile customer again due to that bad service and lot of unknown (hidden) charge, you could look it online and find a lot of complaint about T-Mobile.
You may not agree with me but you will be disappoint when you're a customer of T-Mobile.
T-MOBILE IS S**K!!!