I have a toureg I bought new in 2010. The water pump broke, the car is under warranty. Its been in the shop for more than a week. First I was told that if I pay I can get the part the next day, if I want to go through the warranty then I have to wait? Already I feel ripped off. I waited, for 10 days now. I have no car. It is frustrating for me. When you ask the service people in VW, they confirm that the part is here. Yesterday I found out that the email sent to parts/repairs department was missing a number or incomplete in some way, so they sent it again. Doubtful that this time it will be resolved.

I love the touareg, I really enjoy my car. The service here has clearly showed so much incompetence, negligence, malfeasance and non performance on there part. UNfortunately the car and the service go together. Its a shame for one to destroy the other. Some one in VW international help us. I have 3 volkswagen, a tiguan, passat and a Touareg, all bought within 3 years. Its frustrating to be ignored after spending so much money to buy a car. I hope the Volswagen international can educate their representatives abroad to impose a service that clients expect.

Touareg is the most sold SUV in Morocco, I hope someone cares enough to fix this. I cant see how you will benefit if the representative in Morocco continues to provide the same quality of service.

Maybe you should do some audit. It would significantly help the integrity of the mother company, VW International, that they actually follow up there dealers/agents.

I hope I'm not talking to another deaf ear.

Sincerely,

Badie