I purchased a Walmart money card because my credit card information was stolen and use I had to cancel the card and while waiting for my new card purchased or so I thought a money card at walmart and put $225.00 dollars on it I went home called the customer service activation number only to be told my information did not match their data base.Well I know my name as well as my dob and home address and phone number so to be told my name was Ms Flemming and I did not live at my address was a shock...I explained I had NEVER purchased a card before. and my information was used for payroll tax returns ect...and their response was that my information did not belong to me...so I'm not sure what data base they use-used or input my information to but it does not match the Equifax-or any of them because I checked and my information is listed to me...Now as I wait for a refund (not really counting on getting one back) I warn you do not use or purchase the Walmart Money Card...because you will be without your card or money 10 days is a long time to go without knowing how you will eat or buy gas and starting to question if I am really me or Ms Flemming.

I am livid and well that can not even describe how anger I am right now. I went to go check the balance on my card because 1. I need to pay my electric bill and 2. I needed to go to the store to pick up medication for my daughter. Knowing that I had a little over $2, 000 dollars on my card I still wanted to get an accurate amount just to be on the safe side due to the fact that I had checked my balance weeks ago and $300 dollars was missing from my card. I have called customer service several times and the bank who issues this card to figure out what happened to my funds. Guess what? Its been three weeks and they continue to say that they are working on solving the problem but nothing is getting solved. Anyways, called my card to find out the balance only for it to direct me to customer service and in which case did not get a hold of anyone. Went to the ATM to find out what my balance was at it stated to contact customer service. So, my fiancee got online and logged into my account and was by far the maddest person I have ever seen due to the fact that she also had money on my card and the balance was now reading only $0.45 cents. So, she went through all and I do mean all of the transactions that were supposed to have been made on this card. She pulled out the receipts because she keeps every one and I do mean every one. So, lets just say that this problem now needs to get resolved because here are the charges that were made on my card that I supposedly made but did not. Also, I only have a $300 dollar with drawl limit on my card and well you will see in the breakdown that on some days there was over $400.00 dollars with drawn. Its not possible. So here is the break down of the money that we are missing from my card.
02/14/2011 – Super Quick - Declined - $1.00 ( It says I was declined because of the fact that this gas station did not expect this type of card at the pump. However, I always go in and pay I never pay at the pump.)

02/20/11 – McDonald's - $4.55
02/21/11 – McDonald's - -$2.75
02/23/11 – Dollar General $1.06
02/23/11 – McDonald's - $6.18
02/24/11 – Super Quick (Race Land, KY) $4.00 ( I never buy gas at Race Land)
02/23/11 – Sub Way - $10.60
02/26/2011 – McDonald's $6.97
03/01/11 – Dollar General $1.06
03/01/11 – Super Quick - $12.77
03/08/11 – Family Dollar $4.24
03/08/11 – Dollar General $6.94
03/11/11 – ATM Cash With drawl - $504.24
03/11/11 – ATM Cash with drawl - $304.25
03/11/11 – ATM Cash with drawl - $204.00
03/11/11 – ATM Cash with drawl - $202.00
03/11/11 - ATM Cash with drawl $202.25
03/14/11 – ATM Cash Trans fee - $2.00
03/14/11 – ATM Cash Trans fee - $2.00
03/14/11 – ATM Cash Trans Fee $2.00
03/13/11 – Dollar General -$40.02
03/16/11 ATM Cash Trans Fee $2.00
03/16/11 – Walmart - -$3.48
03/16/11 - Clark Pump - $8.00 ($4.00) ( Over charged by $4.00)
03/20/11 – ATM Cash with drawl (Russell) - $33.00
03/21/11 – ATM Trans fee - $2.00
03/21/11 – Dollar General (West wood KY) - -$9.12
03/20/11 – Kroger - -$6.60
03/22/11 – McDonald's - $3.43
03/24/11 – Super Quick - $12.77
03/28/11 – Super Quick $12.77
03/29/11 – Dollar General $2.65
03/31/11 – Dollar General $2.49
03/31/11 – Super quick - $12.77
04/02/11 – ATM with draw - -$203.00
04/02/11 – ATM with draw - -$203.00
04/04/11 – Trans fee - -$2.00
04/04/11 – Balance fee - -$1.00
04/04/11 – Trans fee -$2.00
04/01/11- Walmart - -$5.93
04/03/11 – Kroger - $4.23
04/14/11 – Super Quick - -$11.97
04/25/11 McDonald's - $3.70
05/05/11 – Dollar General - $1.42
The grand total that needs to be returned to my family is $2070.21
Yes, that may not be a lot of money to some but to a family of three who is struggling to live paycheck to paycheck that is a whole lot of money. Especially since we now can not pay our electric and our daughter can not get the medication that she needs. We would like to see either A) All FUNDS (including what is still on the card; we have the total for that too) refunded back to us in the form of a check and in our mailbox this week. or B) These funds be returned to the card so that we may withdraw them ourselves. In either case once we get our money we will be canceling this card. We hope that with this complaint and many more to follow that are funds will be returned to us without any hassle and we do have a lawyer on standby if need be. We just want our money and if we have to take these people to court than so be it but we will also be suing for pain and suffering as well for we will have no electric come tomorrow and my daughter is sick. So, hopefully someone will contact us back as soon as possible so that we may get our money returned to us. If not this will not be the last time you hear from us!!!

On 4/15/2011 I tried to use my card at circuitcity.com and it was declined for $38.01. At first I thought maybe I placed the wrong password and then I tried seven more times and the same thing. So then I went to a DSW and it was declined for $132.49. The card was loaded on 4/14/2011 with $500.00 and before that $1400.00 on 4/11/2011, so there was funds on the card. Additionally, I will be traveling in May and originally reserved some services in which I did not want and one of which the cruise cancelled itself that was credited back to the card. Around the same week I shopped at Burlington Coat Factory in which I used the card to receive credit from previous purchases and had it credited to the Walmart card because I use it so much. This happen on three occasions for $140.95, $7.88, and $19.97 all valid returns in which the store is willing to validate. These credits came in before the circuit city incident and the card was blocked on 4/15/2011 and has been blocked for the last 5 days in which I have no access to the $1138.51 that is on the card.

I was told the card was not designed to received credits and I would have to prove they were valid. I was told since the card was not used for the original transaction for Burlington Coat Factory in which I used cash and gift card I would need to fax the original receipt and the return receipt to Walmart. I did not have the return receipt because I never thought I would need it, so on 4/16/2011 I faxed the original receipts and the email cancellations for Royal Caribbean. Royal Caribbean was used for the original purchase of $854.00 and $230.00, when they refunded the money they refunded it in individual transactions.

Nevertheless after I faxed over the documents on 4/16/2011 I was under the impression the manager would remove the block immediately. Well I have called every day since then at least twice a day and I would told firs that the issue was being researched and it would take 1 business day which was Monday 4/18/2011. I called on 4/19/2011 and I was told someone would call me back when it was done but there is no estimated time. I was also told that they department conducting the research can only be reached through email there is no contact number for them and they are located in California.

Every representative that I have spoke with and it has been at least 10 claim there is no manager higher than a supervisor. When I spoke with a supervisor at least 9 of them they claim there is no one higher than them; one told me the claim was being researched and senior representatives are the only people that can unblock my card and they work from 9-5 PST.

Walmart is holding $1100 of my money without a valid reason. I am not trying to use money I don’t have, I want the money I placed on the card. I am writing for your assistance because I am getting nowhere with this issue and with a call center that is not located in the United States. No where in the card holder policy does it state I cannot receive credits and that the card will be blocked for doing so. Or the fact that it has taken 5 days to resolve an issue with a company that has no way on getting in contact with a department other than by email.

Worst Customer Service Experiance Ever...

I get my paycheck direct deposited to my Wal-Mart Money card every Friday for the past year. My card expired 03/2011, so in February I called to see when to expect my renewal card. I was advised in mid March. I just wanted to make sure I had it before the expiration date of course. I checked back with customer service about 10 days prior to the end of the month to see if the cards were mailed out and was advise everything would be fine I would have one by the end of the month. On the 04/01/2011, I still had no card, I called to check on it and they informed I would have no access to my money until they mailed me out a card and it will be 10-14 days before I get my card. Mind you... it’s the first of the month now and I need to pay my RENT. I was unaware if the card is not up to date you cannot even go into the Wal-Mart Money Center and with draw money because your card is expired. I was advised to call back the following day because they could not rush a card when the just mailed one 2 minutes earlier via snail mail. I worked as a Manager for Discover Card for 10 years I don’t ever remember a card taking 14 days to get anywhere. So I ended up having to get a title loan to pay my rent until the following Friday...

Now its Sunday 04/03/11 and I call to get a card overnighted to me, the lady advised me it would be $29 to rush a card to me but I would have it in 1-3 business days. That means by Wednesday 04/06/11 and she advises me because of all the trouble she would not charge me the $29 to get me my "free" renewal card.

So today is 04/06/11 8:30 am PST ...I just called customer service for almost an hour and got Jocelyn I believe her name was badge # 0046. Explained to Jocelyn that I had taken out a tile loan to cover rent and I needed to pay it back by Friday 04/08/11, plus that’s another pay day and it would be nice to be able to buy gas and food with my money since I spent my last $20 on gas this morning.

*** I have worked in the customer service banking industry my entire life, so I remained calm and respectful up to this point***

Jocelyn advised me there was no Fed Ex tracking number and I would not be getting my card today as advised 4days ago. She advised me not to worry that I would have my card by the following Tuesday that it would now take 5 business days from today. I tried to ask her if there was anything she could do to get me access to my 2 paychecks by Friday. She said there was nothing she could do. I would now have no access to 2 pay periods of money. I asked if she could over night me a card and she said no because she would have to cancel the one she just sent and there is a 2 day waiting period before they will send a new card. Again I will not get it by Friday with her explanation.

I advised her what if she did not cancel the card and just over night me a duplicate of the one she was sent out, and hopefully I would get that one by Friday and I would not just have two of the same card eventually. She said that would put my account at risk having two cards out there!!! REALLY????

That was the point of my one and only Curse word used...but I could not hold back any longer, sorry!

I then asked her to put her overwhelming concern for the security of my account aside (I can’t even get the money how is a crook going to get it?)...and asked if my suggestion would work? She advised me, "Yes", but they would have to charge me for the overnight card. In addition I was advised that the first fee was not waived either as advised on Sunday by the rep who said I would have the card today. I then asked if Jocelyn could waive the fee and she said no, why would they waive the fee. I explained, "Why is any of this my fault why would I pay for their mess up?" I ended up having to say just mail the card I will deal with it later. So now it cost me $30 to do the title loan so far if I can pay it back on this Friday and two $30 charges for 2 Fed Ex charges ($90 so far )in which they could not provide me with tracking numbers for.

I then asked Jocelyn if I could have some sort of extension to call back if I have issue and she said "No she did not have a direct line as a manager". HMMM...I said okay, can I get your last name? She said "No"... I asked if they had multiple call centers, she said "Yes", so I asked for her center location to help me narrow my search for her if I had to call back. She said "NO", I probed more then she said "Our Head Quarters is in California"...

When asked do you work in Head Quarters she said "No", finally she said this is the Philippines call center. Didn’t know that was Top Secret, sorry Jocelyn to put you under the gun. I then asked if I could have the full name of her manger or just the first name??? You guessed it, "NO"!

I advised her in all my time calling customer service for any reason or in my career I have ever been denied this simple information.

I will wait and see what happens Friday; I cannot wait for this nightmare to end and to be able to end my business with Wal-Mart. DO NOT PUT YOUR SELF IN THIS POSITION!


Thanks for letting me vent,

Brian

This card was purchased on 3/26/11 for a bill payment, an internet bill to be exact. I made it home to activate the card, and it was basically downhill from there. Once it was activated I called the internet co. to give them my card number and they told me it wasn't approved. They tried a few times. I then called the cards customer service line to inform them and they told me the card was ok. I literally went back and forth calling both at least four times. That can be very frustrating when u have to constantly use the keypad to enter a lot of info. I finally found out during my 5th call to the cards customer service that u can't pay bills with the temp card. Sooo upsetting seeing as how my bill was due the next day, and the original wouldn't come n the mail til about a week later. I was told that I should have read the terms and conditions. So I cancelled of course and was also told I would receive a refund in 7days of cancelling... LIARS. They didn't actually mail the refund til 4days after the call, and had the nerve to send me the real debit card anway...