I have placed an order for a Nike Paul Rodriguez 2 Zoom Air High 325022 161 (white / varsity red) from http://www.obsneakers.com on May 31, 2010. They have charged the money from my paypal account immediately. 沈 建珊 is the name appears on paypal account that popped up and used to collect my money.

Everything seemed to be normal as I received an email from paypal saying I have been charged from my bank account. I also received a message from my bank that the money was deducted. However, there was no message sent to me about the payment from obsneakers, not even an automatic email response as other reliable websites have.

I felt restless with anxiety but I thought maybe it was how their system worked. I decided to search for some feedbacks about the website and their service through Google by typing obsneakers. I found only 3 comments which indicated about Fraud, Lies, Scam, and Rip-off. They were from www.fraudandscamreport.com, www.cylaprilscam.com, and www.ripoffreport.com. It made me felt even more worried.

I sent emails to them for clarification. I also asked them for their address since it did not show on the website. However, they avoided answering my questions. I called them from the number shown on 'contact us'. They had very poor skills of communication in English and unprofessional customer service. If you get a chance to check on the website, you will notice very clear English and information with trustworthy looks. They presented in 'About us' about their excellent customer service team.

I felt very uncomfortable with the situation and their unclear and poor answers so I wished to cancel my order and payment. I called them again and they said the item had already been shipped. They also provided me the tracking number. I felt relieved and thought that things were alright then.

However, I was very disappointed when I received the item. It was faulty product, completely different design, and cheap imitation of Air Jordan 1 High Strap in Black; even though they guaranteed in 'FAQ' that their items are authentic and the customers would receive exactly what they saw on the website images.

I got a chance to travel to China so I used my China cell phone number to call them. I asked for the full refund they offered on the website 'FAQ'. They said they needed to check the details and would contact me back. We agreed that they would reply within that day.

I never received a reply. So I called them again the next day and found that THEY HAD BLOCKED MY NUMBER. I used my Chinese friend number to call them and had her talked to them in Chinese. I thought it would be better to communicate in Chinese so they could understand exactly what I wanted.

They requested that I send them an email and attach the photos of the wrong item. I did and expected to hear from them within 12 hours as usual. They never replied. So I sent them another email to ask what had been going on. Surprisingly, my email could not be delivered. I tried sending them couple of times but it all got rejected. I felt pretty sure that THEY BLOCKED MY EMAIL.

Since I could not reach them and never knew their address, I could not return the product and get a full refund. As a matter of fact, I did not want to return the item until I received a full refund. I'm afraid that once the item reaches to them, I will never get my money back. Their actions indicate that they intend to deceive.

I tried to open a dispute on PayPal but it did not allow me to do so. I escalated a dispute to a claim but it said PayPal could not take any action because the website was not registered as 'PayPal buyer protection website'.

I cannot contact my bank unless I already return the item to the seller. It is the bank policy.