"Consumer Reviews on Companies, Products and Services"

Jumpin Jammerz

5 stars
(4)
4 stars
(0)
3 stars
(0)
2 stars
(0)
1 stars
(10)
Category: Lifestyle

Contact Information
2406 S. 24th Street, Phoenix, Arizona, United States

Phone number: (888) 884-5526
Jumpinjammerz.com

Jumpin Jammerz Reviews

johnqpublic December 17, 2009
Terrible Service
I'm so tired of dealing with this company, I don't even want to type about it. But I will, and I want you to think of that effort when you decide whether or not to shop there.

I ordered a pair of pajamas from them on November 11. It is December 17 and I haven't received them. I wasn't even told that they were "backordered" until I inquired about them some three weeks later. They told me they'd ship absolutely by December 11. They did not.

I ranted. I raved. I wrote in bold type. No one even bothered to answer me. Think about that one for a minute. It tells me loud and clear that 1) they have too many complaints to really worry about one and 2) as a company, they don't really care about that fact. They sell overpriced pajamas and they've been steadily growing for years now.

I received an email yesterday saying that they had shipped via FedEx, with a tracking number. I just looked: they are scheduled to arrive December 23. That's cutting it rather close, and if they indeed arrive on that day it will be 43 days after I ordered them.

After reading numerous other jumpinjammerz complaints, I am now concerned that I may not receive the right size/pattern that I ordered and will be expected to ship the pajamas back to them at my expense. Do yourself a favor and patronize a better company than this.
MitO85 December 7, 2009
Do not order from them
Do not order from Jumpin Jammerz, unless you like pain!

Placed my order on 10/10/09. Paid for express shipping, and was told to expect the pajamas within 7 business days. My credit card was charged as soon as I placed my order, to ensure "Fast shipping". After 7 business days, a check on the website revealed that my order had never been shipped. Call was placed to the company, and I was told that they were sold out- even though my credit card had already been charged. I told them to cancel my shipping, and send it the regular route.

After two weeks, I called again to check on the status of my order, and was told that they still hadn't received their shipment, and that they hoped more would come in at the end of the week.

After two more weeks, I called again, and was told that I was in luck, my pajamas were in stock, and they would be shipped immediately.

After another week of no progress, I called again, and found out I was lied to by somebody working in their customer service - the pajamas were not in, and they didn't know when the next shipment was coming in. After that, I canceled my order, and demanded a refund.

Jumpin Jammerz took a week to refund me, with no apologies.

I suspect that Jumpin Jammerz is in some serious financial troubles, please be wary of ordering from this company. I would suggest going to an alternate source for Pajamas.
anglemanagement December 2, 2009
Poor Service
Do not order from Jumpin Jammerz, unless you like pain!

Placed my order on 10/10/09. Paid for express shipping, and was told to expect the pajamas within 7 business days. My credit card was charged as soon as I placed my order, to ensure "Fast shipping". After 7 business days, a check on the website revealed that my order had never been shipped. Call was placed to the company, and I was told that they were sold out- even though my credit card had already been charged. I told them to cancel my shipping, and send it the regular route.

After two weeks, I called again to check on the status of my order, and was told that they still hadn't received their shipment, and that they hoped more would come in at the end of the week.

After two more weeks, I called again, and was told that I was in luck, my pajamas were in stock, and they would be shipped immediately.

After another week of no progress, I called again, and found out I was lied to by somebody working in their customer service - the pajamas were not in, and they didn't know when the next shipment was coming in. After that, I canceled my order, and demanded a refund.

Jumpin Jammerz took a week to refund me, with no apologies.

I suspect that Jumpin Jammerz is in some serious financial troubles, please be wary of ordering from this company. I would suggest going to an alternate source for Pajamas.
TedI67 November 18, 2009
Bad service
When you order pj's on this website, be aware that this business is poorly managed and service is bad:

- pj's with manufacturing defaults

- after waiting for 2 weeks and calling the customer service, I was told my order was not in stock and would take at least another month to arrive. Upon my question why I was not informed about that, I was told that "our system doesn't allow us to do that". So basically when you orderm you never know when you will get your order: it might be a week or a month or more

- every order so far (I have made three) had something going wrong: 1. pj's with manufacturing default 2. not in stock - still waiting for it to arrive- I was told it's on a boat coming from China ! 3. I received the wrong pj's - instead of the kisses I received skulls. Upon complaining the customer service basically told me I could only get the right order after sending in the wrong pj's. Result: lots of hasle and paying for shipping costs for another mistake made by jumpin jammerz. I insisted this was ridiculous but upon checking with the owner, I was told by the customer service that this was the only way.

It is clear that this business is managed poorly. Reading other customers reviews it is clear that they all have similar experiences. Conclusion: DO NOT ORDER WITH JUMPIN JAMMERZ ! SERVICE IS HORRIBLE.

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