I am writing you today to alert you of what appears to be a standard practice for CitiMortgage Inc. I say standard practice because my research has found that others are having like issues and have noted them here on Complaints Board and at the following web site: http://www.ripoffreport.com/Search/citimortgage.aspx. We have recently experienced a nightmare associated with CitiMortgage when I lost my job. Faced with a family to support and unable to make the mortgage we kept in close contact with Citimortgage who obviously did not care and did not help with our situation.
While trying to work with CitiMortgage we experienced a variety of dishonest actions and inability to work with our situation preventing us from being able to purchase another home. In short, we made several attempts to obtain a working solution and were completely ignored with the exception of empty false promises. We submitted request after request for assistance with no response except that they lost it or needed it again totaling four times in six months. We were told to pay a little extra and they would not report it as late to the credit bureau and after a couple months of paying extra they still reported it late. They stated that if we brought the account current they would remove some of the late payments reflected on the credit and did not after we complied. Based on that offer we lowered the price and sold the home losing a total of One Hundred and five thousand dollars of equity. Now the big kicker is that after we notified them we had a buyer they quickly sent the home into foreclosure running up the bill even farther.
While employed we maintained a perfect payment history. We recently wrote a letter to the CEO CSanjiv Das requesting assistance yet again met with less than adequate results. The purpose of my correspondence is to see if they would be willing to make a "goodwill" adjustment on the reporting of our account to the four credit agencies. Based on the agreement we have with them the Foreclosure was withdrawn after the property was sold and therefore considered as if it never existed. Their records will show that we attempted to broker a satisfactory solution several times during my unemployment and eventually sold the property satisfying all financial obligations to both them and their attorneys. Unfortunately, the reporting and any reference to Foreclosure have made it impossible to obtain another Mortgage of which my family would like to do now that I have obtained a secure job with the Department of Defense.
I know that payment was my responsibility and I am not attempting to justify this breach of our obligation and agreement, I was however hoping they might review the circumstances under which this situation occurred and consider removing the negative trade line associated with our account from my four credit reports. They refused.
As soon as I became aware of the issue I contacted CitiMortgage and was able to find a buyer paying the balance in full. I provide this not to justify why the account was unpaid, but rather to show that the issue with CitiMortgage is not a good indicator of my actual credit worthiness. They are not required by law to report any credit history but if they do that history must be accurate.
We simply asked CitiMortgage for a courtesy gesture of goodwill in having the credit bureaus remove any reference to foreclosure and RF on this account from my report, which would be in line with our agreement and dismissal without prejudice reflecting that the foreclosure was withdrawn as if it never happened. I do recognize that this request was unique and that it may not be normal policy and asked them to please consider that the Fair Credit Reporting Act does not demand that all accounts be reported, only that any account that is reported be reported accurately.
CitiMortage was less than cooperative and these examples of their dishonesty and lack of community responsibility demonstrates their part in the destabilization of America today. Please pass on these examples to your staff and committees for consideration when making laws and voting on support for these institutions.

I have a family of 7 and our mortgage lender is Citimortgage. We struggled financially during the Fall of 2008, due to farm crop loss, resulting from Katrina's rainfall. I notified Citimortgage, who offered hurricane relief funding thru their Loss Mitigation Dept. We were placed on a Forbearance to Modification Agreement. For the following 3 months I submitted documentaion to Carol Martin in the Loss Mitigation Dept of Citimortgage. The paperwork was "misplaced " by Citi multiple times. February 2009, I received a faxed agreement stating an approved forbearance and were told that if we resumed payments and they were received in a timely manner, after 3 months the loan would be modified to a more affordable, lower payment. Somehow, the hurricane relief funds were never allocated to assist us and I was told that the Forbearance for a few months would have to suffice. The agreement included a balloon payment at the end of one year, in which Carol Martin said was not an issue (since the loan would be modified in 3 months). At the end of February, I received multiple phone calls from the community questioning why my home was listed to be sold in a sheriff's sale on March 4th. I called Citimortgage and spoke to Carol Martin and was assured that this was just an "embarassing mistake". She stated;" the agreement has been signed by both parties and notorized, this was a careless mistake and my home ownership was secure." Well naturally, we were very concerned. Afterall, Citimortgage had a history of losing our important documents. Well sure enough on March 4th Icalled the sheriff's office for a little "peace of mind", and our home had been sold. I was in utter disbelief, even the local banker delayed the sale of our home until receiving confirmation from Citimortgage that it was a "go". I called Carol Martin (loss mitigation counselor), who seemed to be overwhelmed in disbelief as well. She immediately summoned her Supervisor and began trying to process a solution for this error. You can only imagine the embarassment of this ordeal, coming from a small town where my children were taunted at school about the sale of their home, before arriving home that day. I have 5 children and was anticipating the eviction from my own home. Weeks went by with no word from Citimortgage. As a matter of fact they failed to ever notify us of a resolution. March 24th, I received a letter from our insurance company stating that our homeowner's insurance had been cancelled as of midnight March 4th, reason being - "the loan had been paid in full". Two weeks later, lightening hit our home directly, destroying electronics, light fixtures, and wiring. I notified Carol and she spoke with her Supervisor, who said to submit a damage report and cost and Citimortgage would cover it (since they had accidentally cancelled our insurance). We continued making payments until June of 2009, regardless of the ownership issues. In June I paid our payment via phone, as usual, and somehow Citimortgage managed to deduct not one but three payments of $1, 184.00 from our checking account. Well talk about putting someone in a bind, this caused multiple insufficient check charges. Once again, I notified Cit of their very costly mistake and was told that the money could not be refunded since we were on the forbearance agreement and had missed payments(the year before, during the hurricane issues). Instead, they could apply the additional payments towards the following months. However, the money was never applied and this caused a lapse in July and August payments, resulting in the termination of the agreement. In September, I received a letter indicating the Forbearance to Modification agreement had been cancelled and I was mandated to pay approximately $8, 000.00 in order to maintain ownership of our home. Otherwise, the house would be sold in a subsequent sheriff's sale. I was informed by my attorney that Citimortgage had "paid off" the party that purchased our home at the previous sale and now they were wanting to settle with us. I purchased my home in August of 2001 for $125, 000 and have paid monthly payments ranging froom $1, 028 to $1, 264 per month. I am on a fixed rate of 6%. Since the fiasco of excess payments and agreement cancellation, we have been unable to pay monthly payments, only the $8, 000 will be sufficient. Citimortgage is now wanting to refinance our loan in an effort to "reduce" our payments, which was the original goal. However, the following is their offer obtaining the goal: They will not cover any damages to the home during which time the Homeowner's Insurance was lapsed(due to their error). They will give a small lump sum( maybe enough to cover attorney fees). They will refinance our loan for another 30YEARS AT 4% interest rate, resulting in a decrease of $160.00 from the original monthly note and reinstate insurance to cover the lender only.Oh and if we don't accept the offer, they can take our home, because we are technically in default!.The assistance offered by Citimortgage has resulted in our paying an additional 9 yrs towards paying off our home, with the original loan amount of $125, 000, at a lower interest rate( to save $140-160.00 monthly, and they will NOT cover any damages to our home while we were left uninsured. STAY AWAY FROM THIS COMPANY. This fiasco has almost destroyed my family, psychologically and when it's all said and done they will still PREVAIL!!! Whave sufffered tremendously from their incompetence and have no choice but to submit to them for another 30yrs, because I failed to mention that our credit scores have been destroyed, after a foreclosure( that never happened) and our homeowner's insurance was cancelled(no company wants to insure our home after a policy was cancelled, no matter the reason!). With all Obama's efforts to mandate mortgage companies to work with homeowner's, how is it they can still get away with anything?

I just got out of bankruptcy in August of 2009 and while I was in bankruptcy I received all of my house statements. Now, they will not send me a statement saying that they have not taken it out of their bankruptcy department. They told me it would only take 30 to 90 days. I am going to be behind on my payments because I don't know if they have changed the amount I owe or where it needs to be sent to. They are always changing where to send the payments. I do not want to lose my house because they can't keep their records up to date.

Citimortgage is requiring me to carry flood insurance 4x's the amount of the remaining balance of the mortgage, which is 4x's over what is required by federal law. The loan document generically says they require flood insurance, but doesn't say the amount - so there was no way to know that they would require more than what federal law requires. The additional insurance will cost me over $1k/year, which amounts to $28k over the remaining life of the loan. The Citimortgage loan is only $50k and the property alone with no house is worth more than that, so there's no risk to their investment. I've got 5x's what Citimortgage has invested in this property, so I have an obvious interest in making sure I carry adequate flood insurance (there is little risk for flood damage and, if it does happen, the damage would be $10k max).

I've gotten nowhere with the insurance division - I can only get ahold of box checkers that say "this is the amount we require". When I try other divisions they just transfer me back to insurance. The supervisor (Constance) who was supposed to call back in 5 minutes never called me back. The next day I finally got ahold of her and as I was explaining the situation she hung up on me. She had my phone number, so if it was accidental, I assume she would have called me back - she didn't call back. Nice customer service! Are they actively trying to make me hate them more?

I'm considering refinancing to another company, but Citimortgage would probably just buy it back and I'd have wasted the refi fees.

I applied for a Loan Modification through CitiMortgage in May 2009. The new lower (TRIAL) loan amount was deducted from my checking account the 1st of each month. I receive a letter on December 15, 2009 stating that I was declined the modification because I make too much money. I then find out that CitiMortgage never notified me to revert the payments starting in September to the original loan amount. The "partial payments" they were receiving were never posted to my account and I was reported as being past due to the credit bureaus. My credit score was 798 when I applied for the modification. It is now 635. All because CitiMortgage never notified me that there was even a problem.
The sad thing is if I refinance there is no assurance that the lender won't sell my mortgage back to there idiots.