The incompetence of Empire Carpet is extraordinary, and I haven't even seen a representative! I made an appointment, which the reservationist said was for 9:00, not a window from 9:00 to 11:00. No one showed up. When I called, the representative said he couldn't be at my home until 12:30, too late for me, so I wasted my morning. I spoke to a manager whose ability to speak logically and intelligibly was questionable and who had nothing helpful to do or say. I made a second appointment, and the same thing happened. With such incompetence in making appointments, I would definitely be concerned about the level of their ability to lay a carpet or put up window treatments. Happily, there are plenty of other places to look!

I purchased flooring from Empire Carpet on a deferred could payall or part during the "free" year, but if I did not pay all in that time I would be charged interest. No problem. When I asked what the payment would be, I was told the full amount was due at the end of the promotional period. I said I would not have that much. I was told that was okay, I could make payments. I thought that all was well and good, until I recieved the first bill after the promotional period. It said that I was in an over limit status. When I called they said that when the accurred interest was added on it put me over limit. I told the person that this was never mentioned to me. I said I was told I could make payments. The person yes that was correct but until I paid the $1, 800.00 in interest I would be charged a $39.00 over limit fee. I checked my contract. No where in my contract did it say that if the interest, at the very least was not paid in the promotional period the account would be in over limit status at the end of the promotional [period. This is fraud and flase advertising in my eyes. I tell everyone I can if you considering doing buisness with a company that uses GEMoney Bank do not do it. GO some where else for the product or service.

I 'm headed to court. After reading all these complaints I found to be true. My alarm wiring was damaged during installation of laminated flooring. It was working before the installation. Empire does not want to pay me $400.00 I spent fixes the repair, if I am wrong to do this, let the judge tell me so.From the beginning I saw the ad(very impressive ad) I called the salesman was nice and oh so good customer service. After the deal I called him to tell him what had happen & along came a devil not interested, I have your sale now. Then I have fought to try to get my money, it will not break me but it is the other people that this may happen to. I am going to stand up for my rights. Oh, I failed to mention one customer service rep. hung up on me. I will never buy anything or tell anyone to buy anything from Empire Today. All I wanted was a new floor and I got a Headache. I am so sorry I purchased from them. Customer Service is not what it use to be.

This was not the first time I purchased carpet for my offiice so I knew exactly what I needed was high wear carpet with a very thin dense padding so the wheels of my equipment could work. The salesman assured me that that would be possible. That was a lie and he knew it. The company only offers one type of padding. After the installation by totally non-English speaking workers, I found they installed a big, fluffy padding. When I called to have the padding switched they said they could if I purchased an entire roll of padding since they do not carry it and pay for a reinstallation. I have also found that their prices are grossly inflated and one would be a fool to not negotiate with them. I think one would be a fool to deal with them at all.

Had a sales man from Empire come to our home to re carpet livingrm, and 2 bed rooms up steps. The instilation guys came out on 7/12/08 neither of whom could speak english. They put down the carpet and ripped upp the old which they threw out on our lawn. When they were finished the got in their truck and left with no notice to my boyfriend that they were done. When he looked he had seen they were gone and look out side and noticed they had left the carpet on the lawn, now we were told by the sales guy that they would be taking all of that with them. so I called the sales guy who then stated to me that for a fee he would have his son come to remove it, I stated to him that he said they would take it of course he denied this, boy did his whole attitude change from the time he was in our home to make the sale. Because this was a Saturday after 5 pm could not reach anyone in management to speak with so on monday I made my call but had a couple of complaints to add to the situation, there were staples all over the living room floor that were stabbing our feet, in a bathroom which they did not do they left a big strip of the tackless which went through my boyfriends foot, they did damage to an amoir from our bedroom and they put our bed back together with only 1 screw in each end, and the carpet on the lawn, so in speaking with management who was telling me they don't remove carpet it is against the law but yet it is listed on their contract, finally states they would have someone out which happened 2 days later. they sent the install guy out again, but lets not forget he doesn't speak english so communicating with him was real hard, he denied the amoir thing and the bed thing, but neither of these items have been out of place since they were put together and delivered 9 yrs ago. so we go no where on that. Now we find that the padding they put down is not even the padding that we were showed during our sales meeting. I have a piece of that padding that the sales guy forgot to take with him and they are dening that it is theirs they say I got it from some where and they are going to do nothing about it. On our statir steps when you go up them you get stuck in the foot with tacks or something, and we are still waiting to see wht they are going to do about this. EMPIRE WILL NEVER GET OUR BUSINESS AGAIN...AND THEY ARE AWARE OF ALL OF THE COMPLAINTS AGAINST THEM BUT SAID THAT DOES NOT MATTER BECAUSE THE AWARDS THEY WIN OUT BEAT THE COMPLAINTS. I WILL OF COURSE BE DISPUTING THIS WITH THE CREDIT CARD COMPANY INWHICH I PAID FOR THE CARPETS TO BE DONE WITH...IF YOU HAVE SIMILAR PROBLEMS FEEL FREE TO EMAIL ME, AND MAYBE WE CAN ALL UNITE TOGETHER AND GO AFTER THEM...EITHER THROUGH THE BETTER BUSINESS OR THROUGH OUR LOCAL NEWS COVERAGE...THIS IS OUTRAGOUES I KNOW WE WORK HARD FOR OUR MONEY, AND TO HAVE SOMEONE OR A COMPANY JUST OUT AND OUT STEAL FROM US IS NOT TO BE STOOD FOR...