Santander Consumer USA
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Category: Automotive
Contact Information
Connecticut, United States
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Santander Consumer USA Reviews
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Angry in Oak Hill, WV
July 7, 2010
Harassment Calls
This company calls me every five days I have retained an attorney to file bankruptcy. I called Santander to relinquish the vehicle and request that they pick it up. They told me they could not pick up the vehicle until I gave them a case #. I keep getting calls on my work and cell phones and I keep telling them the same thing and have given them my attorney info. I'm keeping a log of every time they call me and I give them the attorney info because obviously they don't train their employees about the law and protection consumers have from the FDC. Let em keep calling, I hope they have to pay a fine for every call. Here is the letter I will be sending them:
Santander
P.O. Box 961245
Fort Worth, TX 76161-1245
Re: Account #
To Whom It May Concern:
This will serve as your legal notice under provisions of federal law, the Fair Debt Collection Practices Act FDCPA, to cease all communication with me in regard to the above referenced debt. I have retained an attorney and you may contact him regarding this matter at Michael Law Offices.
If you fail to heed this notice, I will file a formal complaint against you with the Federal Trade Commission who is responsible for enforcement of the FDCPA, the States Attorney General’s office, The American Collectors Association, local State Bar Association and Illegal Practices of Law Association.
By sending this letter it is my intension to stop all your calls from this day forth.
You are also notified that should any adverse information be placed against my credit reports as a result of this notice that appropriate actions will be taken. Please give this very important matter the utmost attention.
Sincerely,
Certified Mail #___________________________________________________
Collection Agency Notice: This is an attempt to make a debt collector obey the law. Any information obtained, will be used for that purpose. All my phone numbers will be monitored and tape recorded for my protection starting from the date I have signed above.
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CantBelieveItsHappend2Me
June 28, 2010
Fraud, id theft, bank info stolen!
An employee of Santander has stolen my bank routing number and account number when mailed to their Po box at: P.O Box 660633 Dallas, TX 75266-0633.
I have only made 2 payments to them via check since they took over the servicing of HSBC Auto and my info has been compromised.
This person has made their own checks with my routing number and account number but the name Brittney Dotie and a Duncanville TX address, and has cashed one for $465 at Old Navy in Plano TX, and then a smaller one at Krogers in Fort Worth Texas, then she also went to Burlington Coat Factory in Dallas TX for $355.
If anybody else has had their identity stolen by "Brittney Dotie" email me back please, and we can make sure this person is stopped.
I have pictures and there is a surveillance video.
I am thinking about getting a lawyer or something but not sure exactly how far to take this. If anybody has any advice I'd love to hear it. Thank you.
Todd
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Angry in TN,TX and MS
June 26, 2010
If this company is Offered to you as a lender. RUN!!!!
The original loan for this car was finaced through HSBC with no problems. We were sold to this company and the tale of woe begins.
We got behind on the payments of this car because of circumstances beyond our control.
Santander promised to set up a plan to allow us to make one payment and the rest of the payments would be put on the end of the loan extending the loan by two months.
We kept our end of the bargain and paid the note. Santander reniqued on thier word and now are trying to reposses the car. This company should not be trusted. THEIR WORD IS NO GOOD.
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rina310
June 22, 2010
"work out referral"
My family has has been going through a tuff situation these past 6 months. To the point that my mother lost part of her eyesight and had to close down her beauty salon. Before we got behind in the car payments i spoke to a rep from santander consumer usa, we told him about our situation. I told him if we can work out a deal so my mom doesn't ruin her credit and that i am a part time worker/student. He never called back, but we did get a lot of calls from other reps and we had to keep repeating our situation OVER AND OVER AND OVER AGAIN. Looks like they dont have good rep skills, no good note taking. Last i spoke to a rep named "adriana" which assured me that i can just fill out the "work out referral" online, to make a payment, call back and ask for the link. I made a payment friday, called monday and a rep said i was not going to be approved when "adriana" reassured me. I asked to speak to her supervisor and she was rude, she said she's sorry but that i was not going to be able to lower the payments. Not anywhere on the site could i find that work out referral, thay rather have a loss and gain another vehicle.
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JBMG06
June 16, 2010
Excessive calls
I keep getting calls from this company and have repeatedly asked nicely to remove my number from thier calling list. It has been 3 days since I asked to be removed. And I am still rcving calls. The calls have been coming for weeks now everyday, even on sundays. I do not have association with Hector Lopez or Mercedes which is who they are looking for. I have told them very nicely to stop calling the phone they are calling belongs to my 16year old. I just called and spoke with Mobroken and he tried to double talk me and say he could not help me because I do not have an account and because I called he did not have the acount associated with my number up so therefore he told me that he could not help me but REFUSED to give me a supervisor. I screamed at him to fxxkxxg give me a supervisor now and he put me on hole. (I am aggraviated and fustrated and fed up with the calls. I do not apologize for my language) He then picked up and did not speak and then I said hello and he proceeded to reroute me to the main system again. I do not appreciate the calls or the treatment. I cannot believe that people are treated this way and I AM NOT EVEN THE DEBETOR. I hope this can be resolved
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Heff32
June 8, 2010
Refund
I purchased a Vehicle a while back and the loan I guess was bought by Santander or my original loan complany was bought out, but I traded my vehicle in after making every payment on time via military allotment. I traded the car in prior to my May 1st payment and got a 15 day payoff of roughly $5800. The Dealership estimated my payoff as being $6028 and sent that in. My May 1st payment went in and I was told that I would receive that payment back if the loan was paid off. The loan was payed off and the payment from the dealership posted on May 12th. (according to Santander) They posted my May 1st payment and that changed my payoff to $5709.77. I will be getting back $318.40 (my normal payment is $317) So per the customer service reps named Chalis and her supervisor Perpetua if I had NOT made my $317 payment on the first then the payoff would have been $5800 and I would have still gotten a $200 refund. But since I make my payments on time I got screwed out of $200. I will NEVER do businees with them again and I will CERTAINLY be part of any lawsuit that is brought fourth if I don't file one first.
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Meissa
June 3, 2010
Harassment, Threats & Overcharging
My husband I purchased a 2006 Ford F-150 in July 2008. Our first 3 payments were made via western union, to United Auto Credit - who was our original loan holder - and in December 2008 we began having all our payments ach'd out of our bank account. Our May 2010 payment was drafted out of our account on May 6th and on May 10th we received a letter in the mail indicating that our auto loan had been purchased by Santander effective May 9th. On May 13th, my husband received a phone call from Santander on his desk phone at work. The woman was very rude and informed my husband (in no uncertain terms) that our May payment was late. He told her that no the payment had been drafted out of our account on the 6th and it went to UAC - as it was 3 days prior to them purchasing our auto loan. She told my husband that he was lying - we did not make our payment and he needed to pay it then. He told her no, he was not making a double payment and he'd fax her the proof. On May 14th, he received another phone call - same manner as before - telling him they were on the way to repo our truck as we were late on our May payment for our 1994 Ford Escort. He told the girl that we did not own a Ford Escort, that our May payment on our truck was made & he had faxed them the proof that morning. She stated he was lying, he needed to make the payment and that was it. He told her no and hung up. On May 17th he received another phone call telling him they were on the way to repo our truck as we were past due on May's payment. He told her the whole story from the previous week, and then she changed it to the February 2010 payment. He said we also made that payment and he'd fax her the information the next day. I called Santander on the evening of May 20th and spoke with Shawna. She said the account was past due on our Ford Escort. I told her we did not, nor have we ever owned a Ford Escort, we owned a Ford F-150 pickup truck and that was the loan they purchased from UAC. She stated we were late on May, I told her we were not, we faxed the paperwork showing that the payment was made. She then changed it to February 2010 - stating we needed to pay that payment. I told her no - we also made that payment and we were not going to double pay on payments we made, had proof we made and that were drafted out of our bank account. I told her I wanted to speak to a supervisor. She put me on hold and when she came back on she said that "he had stepped out of the building". I asked for his name - she provided me the name of Kievan. I asked for a last name and she refused to give it to me, stating she would have him call me. As of today - June 3rd - he still has not called. They have however, continued to phone my husband telling him our May payment, then our February payment, and now that we've faxed them proof on both of those - our FIRST payment was never made! He has asked to speak to a supervisor - and is told he stepped out. I have spoken with UAC who stated every one of our payments was made, before they were due, on time, like clockwork - and not to accept what Santander is saying. Our credit union is going to refinance our vehicle - and now we are having to pay over $500 in interest & penalties in addition to the payment they are stating we never made from the start - because the payoff amount they provided our credit union is higher than what it should be. I have filed a report with the BBB and that is still pending. I am sick and tired of the harassment from Santander, and now am looking to hire an attorney to sue them for all the crap they are putting us through. Every bit of proof we give them is dismissed and then they come up with some other stupid bs story about a different payment. No supervisor is ever in the building. They can hardly speak ENGLISH!!! They can't get their books straight on what vehicle we own - and now they are saying the SSN associated with our loan isn't my husbands - so if it's not my husbands social - who owns our vehicle????? Something needs to be done with this company. When I filed my report with the BBB, I looked at Santanders track records - in the 3 years they've been in business they've had over a 1000 complaints - most seem to be related to being told payments were NOT made! If that's the case then Santander is ripping people off. I am not going to stand for this!
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santander_bad
June 2, 2010
Horrible Website and IT management
The best way to express my complaint and to key in as to what has happened is to repaste my email responses to Santander. I filed and made a case number to BBB (Better Business B.)
In my oppinion, Santander is doing unlawful and very bad business practices with their customers. It appears that they are guilty of doing this same thing over and over again to many other customers. I found this from many many other posts that argue the point that Santander is not a very good company to deal with. http://www.consumeraffairs.com/finance/santander.html Please note that website from other customers.
I refuse to allow Santander to pull this unlawful thing on me. I have been a very very good customer to them and have never been late on any payments, not even one payment. I have never had not one late fee or late payment fee. For all reasons, I have been a customer that anyone would want to have. Someone who pays his bills on time.
Santander has not been able to help me resolve the problems with their online website payments. My account is currently up to date and I am not behind on any payments... yet they treat me as if I have not even been a customer. Here are my statements below dealing with this company as sent via emails. --------------------------------------
"Why is it that your company has deleted my account. I can't even log in anymore? Your website says when go to "Forgot Password" your system says no email address is found? No password found. It is like your company has completely deleted my account from the system. I have never changed my user name or password recently and I can't even log in anymore. What happened to my acount? Why can't I log in. Your computer system won't even let me reset my account with a new password or username. No one online with your customer service can even help me. Why? Where is your IT department? Why can't they get this fixed so that I can get online and look at my account? I have been a customer for 3-1/2 years and have never been late on a payment and your company is telling me that there is no way to get this fixed? WRONG ANSWER! Please fix this account so that I can log back in and see my account information and pay my bill.
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This was Santanders response "Hello, Thank you for your recent web submission. Our records indicate your account is not registered for online account. Please visit our website and locate the Register for the First Time option to create an online account. Please let us know if you encounter any problems." ---------------------------------------
This was my responce back to Santander Unacceptable, My account has been in your system for 3-1/2 years. If you look up my account information you will see that I have been making each and every one of my payments from day one through your website. I have never ever been late on a payment... I have your physical papers in my hand that you mail to me that shows the above statement is true. I recently just made the payment to this account over the automated phone system.. and your automated phone system shows and confirms that my account is indeed active and in your system. Therefore, you are either lying to me.. or you simply do not understand how to run a proper online server. Your company has been flagged online by many complaints from other customers on being a fraud company is how they deal with customer online payments. I am going to report your company to the better business bureau if you do not fix this problem. I shouldn't have to go back online and relog into your account "as if" I never ever had an account with you from day one. Why can't your company simply fix that website so that I can relog into my ORIGINAL account. Is your company really a legiment company.. because other customers have said that after paying for 3-4 years.. that there payments are not even reported to credit agencies as good payments, but rather hurts their credit. I WILL BE MAKING NOTE OF HOW YOU HAVE DELT WITH ME AS SOMEONE THAT HAS BEEN A VERY VERY GOOD CUSTOMER TO YOUR COMPANY... AND I WILL RESEARCH TO SEE IF YOUR COMPANY IS A FRAUD COMPANY. Fix the problem so I can log into my account. David ---------------------------------------
This was my additional responce back to Santander In
Your Desired Resolution:
I want this company to fix the way they deal with their customers. Very bad way to have a customer for 3-1/2 years that has never been late on a payment.. and then they just seem to delete them from their database online so their customers have no records... good thing I kept all my paper statements.. and I have requested that Santander send me an itemized payment paper statement in my mail.
This was my additional responce back to Santander.
In addition, Please take note of this website about your company. http://www.consumeraffairs.com/finance/santander.html
I refuse to allow your company to do something fraud to me. I have been making payments on this car and have never been late. GET YOUR COMPANY AND YOUR WEBSITE FIXED and I better not hear anything about repossession when I have never been late on a payment... It appears that your company has actually repossed peoples cars that have never even been late on a payment.. I am going to make note of this and I WILL SUE YOU IF ANYTHING LIKE THIS HAPPENS TO ME LIKE THE PEOPLE YOUR COMPANY HAS DO TO IN THE ABOVE REPORTS IN THAT WEBSITE ABOVE . David ---------------------------------------
This was my additional responce back to Santander.
In addition, Your company is to send me an itemized print out.. paper statement of all my payments from day one. Keep in mind that I already have the physical papers you send to me each month. but here is the deal.. Your company can not simply Delete a customer records online and think that they can get away with it. I still have written documents that show I have been making payments on time.
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.
What would you like to do next?
View the status of your complaint
Return to the BBB Homepage BBB Privacy Policy
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Vic H.
June 1, 2010
Illegal collections practice/ Incompetence
Santander purchased my loan (and the entire book of business) from HSBC Auto Finance in March of 2010. In the first month, during the transition from HSBC to Santander, the payment I made via Online Billpay was credited to some other account. They contacted me that month saying I was over 30 days late and that they would report it on my credit, I faxed them a copy of the cashed check and follwed up with them the next day, I was told that during the transition it would be at least 3 weeks before anyone would have the time to look into it. To make a long story short, over the next 2 months, I faxed proof of payment 3 times, emailed it once, spoke to collection agents and supervisors galore.
This company has more separate collections departments than Carter has liver pills, as evidenced by the myriad area codes lighting up my cell on a daily basis. Not one talks to the other or puts any notes on your account stating the proof of payment has been sent. I even had one call where the agent actually told me that they had received proof of payment, but they couldn't find where it had been credited and had the gall to request that i re-submit payment and told me that it was up to me to dispute the 3 months of bad credit reports with the credit bureau. This was after I sent proof by certified mail, and also request in writing that they cease communications.
Since informing them in writing to stop calling and resubmitting proof of the invalidity of their claim of non-payment, I have been harassed nearly every day, several times per day, both at work and at home. I only had 1 year left on the loan. Now I can't even trade this vehicle in at a decent interest rate, to get away from these people, because they are ruining my credit due to their incompetent handling of a check that CLEARLY had my name and account # printed on it.
If you go to buy a car and the dealer comes back with Santander or Drive Financial as the financier of the loan, RUN AWAY!!!
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bbutler455
June 1, 2010
Terrrible customer service
My collector car loan with Sovereign Bank was acquired by Santander. These people are the worst customer service outfit you could be involved with. ALL my online account information is incorrect and they don't know how to fix it. Their customer service is over-seas and obviously was low bidder for the contract. They haven't been able to send monhtly statements or email notices so you have to remember to make your payment. And if you want to pay online or over the phone you are charged a significant service fee. Most of their loans come from dealers and other companies so be careful and find out who the loan is being placed with. If it is Santader... run away!
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