2 months prior to renewal nicole front desk mgr offered a price for a 18 mo...she said it was good for 4 days...after accepting it ...several days latter a friend was offered a 24 renewal for the same price...when she was questioned she acted like she never heard of it...every week i asked for the same deal..first she ignored it..then she said she would have to email the mgr...which was in the same office...it went on for 5 weeks..finally she said it was in the computer but would not provide a receipt...the next time i was in there i had a guest pass for an airport mgr...she rejected it and sent some big goon from the back office...he cussed and raised hell with this prospective client...little did she know that this person was a mgr at bna airport...these people are a step below a sleazy corner used car dealer' ..dont do business with them

i cancelled my membership with urban active over a year ago. it wasn't until i called them back to rejoin for membership that they told me i owed them close to $300.00. they told me that they saw that i had cancelled but for some reason the monthly fee kept billing but was not coming out of my account. now they say that if they take the fees off i will still owe them one last month for membership. i told them that i don't understand why i owe them a final month when i had to pay my first and last month's membership before i even set foot in the gym. they said they would call me back on several occasions but never did. they even called me to advertise as if i wasn't a previous member. very poor service. and my issue was never resolved they haven't taken off the balance that they've incorrectly charged to my name. they just say they will take care of it and when i call back its still there. i hope they get better management at the murfreesboro road nashville location right by mcdonalds.

After several weeks of personal training, I showed up at the gym to schedule my next training appointment to learn that my trainer was no longer with the company. I was told that someone else would assume his duties, and they would contact me to arrange more sessions. I never heard from anyone, but was still charged each month for the personal training. Anyone who has dealt with cancelling a contract with Urban Active knows the intense frustration with that process, so I am still being charged for a MIA personal trainer. With the many complaints that have been voiced against this very corrupt company, maybe a class-action is necessary here.

I signed up for a year of personal training and when it was supposed to be done, I continued to be charged. I went in to find out why and was told I was signed up for automatic renewal. I immediately told them to cancel this and was told I would be charged $25.00 to do so. I thought this was ridiculous but paid it in order to be done with the $150.00 per month of services I was not going to use. Unfortunately, they are still deducting the amount from my account each month and I can never get in touch with a manger to get any help. I have been told that the managers don't work on weekends, that they don't come in until 9:30 or 10:00 on weekdays, that they are new and don't know the system because it is different than the one they worked with in Ohio, etc. I am fed up! I am a military widow on a tight budget and this extra expense is killing me! This company needs to wake up and take a course in customer service and ethics! I finally called today and told them that I didn't care that the manager doesn't work weekends- they need to call her at home or I will be going to the local media. I finally got a call back promising that the manager will be in tomorrow to e-mail corporate again (like they ever did in the first place) and that they would call me on Monday to let me know where things are at. I told her that if I didn't hear from the manager by Monday night I will be contacting the local media. DO NOT sign up for anything with this company. It is a NIGHT MARE!

At very best they're a dishonest and unethical business. However, I would consider some of their actions fraud and stealing. I've been with them for 6 years now. They've recently decided to close down my location. I went to cancel my membership and they tell me they're going to charge me $10 and it will take 2 billing cycles for my cancellation to take affect as per the contract I signed. This is dishonest, because they do not disclose these details when you ask them when you first sign up. If you ask them what happens if you want to cancel they wont tell you, and instead ask you a question back like "Why would you want to cancel", "I don't understand why you'd want to leave" and avoid the question. Thats pretty convenient that you guys leave that out.

The fraud comes in with the several "accidental" charges they make to your account. The charged my girlfriend twice for her first month, and they continued to charge her for her tanning package months after she canceled. They charged me for months after I canceled my trainer, even after I payed the ridiculous cancellation fee. The employees say "there is no direct line to corporate", so getting the situation fixed is almost impossible. After digging around the internet to find a number and leaving messages for a month, they tell you "oh we're sorry, our mistake, we'll refund that". This is fraud, they're stealing money, and they're getting away with it if you don't check your account/credit card.

They use very deceptive, dishonest marketing tactics to get you to pay more money. Everybody there pays a different fee. Some pay $15, some $25, one friend of mine even payed $60. This is all for the same service (no tanning, lockers or anything, just the gym). They won't tell you their rates over the phone, they make you come in. The won't let you cancel over the phone, you have to come in. After threating to cancel your addons or service, THEN they decide to offer you a lower price. It's always "the last day" for the sale when you go to join the gym, sign up for tanning, get a locker, or trainer. They do it just to rush your decision.

I'm surprised these guys haven't gotten sued yet. Stay away from them at all costs. They'll lie to your face, withhold information, and STEAL your money if you don't keep eye on your accounts. It'd be different if I had experienced this stuff once, but it seems intentional when multiple people have had the same problem and I've had the problem myself several times.