My vehicle started having problems on July 10, 2010 transmission in which I knew and was convered in my warranty. I called JD Byrider on Monday JUly 11, 2010 and was told there were no openings until Jul 23, 2010 so I waited 2 weeks to get my vehicle even looked at. Once it was taken it they said it was the TCM and it was back ordered they were trying to order out of state, once it FINALLY arrived a week later it couldnt be fixed, then i was told the cyllinder block had to be replaced and I could pick up my car on Friday August 6 2010, once I called at 5pm to make sure.. I was then told they had to replace the entire transmission. As of today its been a month that I've had NO CAR!!

I am a former employee who knows firsthand that the service work done to the vehicles before the sale and the work done under their service agreement is extremely poor. They get engines from junkyards and other used parts to bandaid the vehicle rather than fixing it right the first time.

There are franchises nationwide that are individually operated but I worked at a company owned dealership and these methods were encouraged from senior management, not the employees at the dealership itself.

The finance company is also very strict in their collection policies. One day late and they are sending a repossession unit out for the vehicle. They will ask you to pawn personal items to make a car payment. They do this after setting customers up with extremely high payments and very tight budgets.

If you have to purchase a vehicle from them due to your credit, please take the time to have the vehicle inspected by a 3rd party mechanic, get all promises in writing, and go to them at the end of the month, if possible, since they will do whatever it takes to hit their sales goals, even reducing price substantially!

J D Byrider tells you that you have to do a budget plan, and in the budget plan they ask you if how much you spend on cigarettes and just cause you bring in a pack of marlboro's they assume thats all you smoke, and put in the budge 162.00 a month for them, as well as if you tell them you have not bought yourself clothes in the past 2 yrs they tell you that the minimum has to be put down of 50.00, as well as they try and tell you that the minimum also for household goods is 50.00 when you do not spend that each month and then they want you to sign this document which they can later turn around and say you signed a false document and then take the vehicle from you. Its pretty stupid that the sales manager at the Knoxville location wants to tell the customer when he tells her he does spend 50.00 every month on household goods then she wants to make the remark ok so you do not take baths. Is this something a manager should say? what a pissy attitude... That's why i have filed a compliant with the Better Business Bureau, as well as Consumer Affairs, and as well as i am going to Contact Don Dare Six on your side.

On April 17, 2010, I purchased all the materials to build a 30' x 16' deck attached my house for $2, 124.00. I hung the joists and found that I could use 6 more 16' 2 x 8 boards instead of some boards that were delivered.

On Saturday, May 1, I made arrangements with my daughter to get am pick-up truck to return lumber and excess hardware. I returned the following;

2- 2x8x8's, 3-2xs8x14's. 2 stair risers, 3 stair treads, and 8m pounds of assorted nails. Then load was heavy. We unloaded the lumber onto a cart and wheeled it into the Store.

When I got in the store, I realized I forgot my receipt. I talked to a clerk who ID'd herself as Lynn and explained that I forgot the receipt and that I didn't have the credit card that I purchased the deck stuff with. She explained that I would get less of a value on my return without the receipt or the card. Lynn was very polite and courteous. I told her that I lived no farther that 15 minutes from the store and could get the receipt if I could leave my return goods on the cart at the return area. She said that she couldn't make that decision.

I asked to talk to a manager. Lynn pointed to a guy. I said "excuse me, " and he rudely said "I'm the Manager". Lynn told me he was called "JD". He must have been listening to the conversation between Lynn and I. I re-explained the receipt situation and asked him if I could leave the stuff on the cart while I went home to get the receipt. With no verbal recognition of my explanation, he walked around the counter to look at the load on the cart. He came back to me at the counter and said; " I have other customers here to be concerned about and he was rude! You have to load it back on you truck and take it with you when you go to get the receipt. That stuff was heavy and I'm a recently recovering cancer patient. I responed by saying; "That's ridiculous. I'm a customer too, am I not?" My daughter was also irate and went to look for a general manager with more authority. I left the load on the cart and drove home to get the receipt.

My daughter came back to the return desk with a GM, who told her that JD handled the situation improperly and poorly. We are customers and should be treated as such. The GM had conversation with JD.

Seriously, JD did use very poor judgement and consumer service skills. Saying that I had to load that stuff back of the truck was ridiculous! He needs some training on people skills.

I've been a long time customer of Menard's and always pleased with your products. My wife and I spent around another $900.00 yesterday on lattice materials to finish the deck and on a 4 piece patio furniture set for the deck. In '93, we built a sun room on our old house with all Menard's materials for about $18, 000.

After telling our local JD Byrider that we weren't going to pay $11k for a $4k van they called us 3 times a day. After the first the messages claimed that they had good news for us!! No news from them is good!! But what finally tipped me over the edge is when 3 of the people I listed as references began getting phones calls "to come on in and get into a new car." Had I known JD Byrider was going to use "my" reference list as a tool for them to solicite their business, I would have walked out with all my paperwork. Beware of JD Byrider, they are only trying to scam those of us trying to get on our feet, and any information you provide to them they will only use to what they hope is their gain.