WARNING! STAY AWAY FROM MASSAGE ENVY! I was concerned about a committment given my busy schedule. The company's representative told me that the one-year committment was not enforced at her location and that 30 days notice was all that was required to get out of the contract (I would not be surprised if these folks are on some sort of commision and do not know how serious it is to fraudally induce someone for monetary gain). After being charged monthly while not being able to schedule massages due to the location's high volume of business and lack of open appointments, I gave my 30 days notice. The manager informed me that I was locked in for a year and that there is no way one of her employees would tell me that I could terminate with proper notice. She was rude and offensive. I decided to not challenge them because the whole point, after all, was to achieve relaxation and relieve stress. Well my problems with them have continued--double booking appointments, etc. Recently, sometthing happpened that was the last straw--something I cannot condone. I had voiced my disagreement over another scheduling snafu with the Manager and she told me "tough luck, " I was so mad that I informed that I was an attorney, if I had to that I would sue her. At that point, she told me that she and her employees would knowingly fabricate false testimony to aid there defense. I do not want to get into specifics here in the event that I do file suit, but it was an outright jaw-dropper. When I complained furhter up the chain of command at ME Corporate, I was met with the same attitude--"ME is always correct... the customer is always wrong... we do not believe you...no we are not refunding your money under any circumstances... tough luck" Who is training these people on customer service? Unbelievable--stay away. I will be telling everyone I know what these people are about.

I would first like to say how much of a sham this place is. I saw a job listing for this place on the internet and since I needed a second job to pay my bills I thought I would apply. The day I dropped the application off I spoke with the hiring person. She seemed nice in the completely drugged out sort of way. A couple of days later I got a phone call and they wanted to set up an interview with me. I thought that I had finally gotten some good luck. I thought that with all my experience I would at least get $9 to $10 per hour. So I got to my interview on Wednesday and have an hour long interview. The interview might not have taken as long if the interviewer was actually interviewing me more than talking on the phone or ringing out customers. At the time I didn't let it bother me because I was eager to please. Even when I was told that I would only be making $8 per hour, which is $.76 less than my other job, I was still excited. They told me I would make up that difference in no time because I would be making a commission of the 12 month memeberships I sold. When I left that office I was on cloud 9. Not even 24 hours later I get the call that I got the job. They want me to come in the next day. So we are on Friday now and I have to go in for 4 hours. I thought I would at least get alot of training done. I spent my 4 hours filling out 2 pieces of paper. Getting a stack of paper that was supposedly my employee handbook and 2 workbooks. I spent maybe half an hour actually doing a little training on the computer demo. So then before I leave I'm told that I will be working Tuesday and not to expect to have weekends off for awhile. I'm still ok with that. I'm scheduled for Tuesday at the buttcrack of dawn and I go in all smiles and happy. I am told that I need to review what I learned in the demo on Friday. No big as I remembered it. I even read all three of the giant ass handbook/workbooks they gave me. I'm feeling pretty good. My day is going great until the owner of the franchise walks in. Before we really even get properly introduced she gives me this speech about how "she is only giving me 30 days to learn all of what I need to know and that if I can't hack it then I need to tell them now so I can stop wasting their time." I'm a bit rattled by this but I put my confident face on and keep going. As the hours go on I feel pretty confident and the trainer lets me book an appointment. As soon as I do a couple of those the owner calls the trainer int he office and tells her how I shouldn't be booking appointments yet and how I should still be doing my training on the demo. All of this I overheard from the owners office. So of course I don't want to get myself or others in trouble and just stick to answering phones and ringing up clients. By this time I have already been there almost 2 hours past my scheduled time. I get the okay to go home and then the manager comes out and informers me that I have to stay because she has an appointment. She doesn't ask me. She tells me. So I stay until the next girl comes in to take my place and I make my way out the door. As I walk to the bus stop the trainers advice is being tossed around inside my head. Her constant telling me I should be more perky, (by the way, people hate when they come in happy and in a great mood and then some jack ass tells them they need to be more perky.) I need to get more used to the phone(which I am very used to as I had to answer almost the entire day) and how if I can't handle this job I need to let them know now. So I get on my bus and ride the 40 minutes home and at this point I'm mentally exhausted. But I got to bed early so I can wake up early this morning. So I get up again at the ass crack of dawn and get ready for work. I have my husband drop me off and I go inside to hear that the trainer wants me to review the same lessons I have done 3 days in a row. If she was actually training me instead of doing other things she would know that I had that part of the demo down. So I do it anyway and then I have a list of people given to me that I need to call at 8 in the damn morning. I am given this list so that she can flirt with a massage therapist at the counter. She sends me into the owners office so I can make my phone calls. And by the way if any of you happen to be someone I called this morning I am very sorry to have woken you up. So I'm sitting in the owners office, dialing numbers and pretty much harassing people all with a very big smile on my face because I am told that I need to smile on the phone cause people can hear it in my voice. I am going about my calls when the owner comes into her office with a massage therapist and while I am sitting there starts talking about how 2 other massage therapists got complaints and how she isn't going to put up with it anymore. And as she is saying this I am less then 10 feet away and having to make courtesy calls to people with her talking really loud about these other people. I'm sure when some clients check their voice mail they can catch snippets of this conversation. So I finish up and go back to the front counter and the trainer asks me if I'm ready to start booking people. At this I'm of course nervous and tell her maybe later on in the day as I don't want to mess anything up. She tells me okay and we start doing work. The other receptionist comes in and she nicely gives me some tips even though she's only been working there for 3 weeks. I feel abit more confident about what I am doing and ask her questions about the other aspects of the job. I felt like she was training me more than my "trainer" had done in the last 2 times I had been there. So then my trainer comes out of nowhere and asks me to type something in to the computer. I do it for her, but when I look at the sticky note where she has a zip code written, it doesn't look anything like what I typed. So not wanting her to feel bad that she gave me the wrong numbers I casually say that if the number she wrote down and the number I typed in are different then it must be that my brain and hand aren't connected. The owner heard this and called my trainer in to her office. I knew they were talking about me and I thought I would get another pep talk. But as soon as the door opened the owner walked into the reception area and my trainer told me to come in. Apparently I was getting more of a pep talk than I had bargained for and that's when my trainer proceeded to tell me that I just wasn't picking up the training and that she didn't want to waste anymore of my time or their time training me since it was going nowhere. I was floored at this. Here it was my second day of training and 3 hours after I got to work this morning I was being let go. I honestly think that maybe if my trainer had paid more attention to training me and less time to the massage therapistthat she was flirting with or gossiping with the owner I would have been more comfortable doing more than just folding towels. And just so you know the folding towels was actually the only thing I was trained to do and I got 2 days of training on that. No joke. Massage Envy is a sham of a place to work for and their rules make no sense. I especially liked the rule that said I wasn't allowed to smoke in uniform or while I was at work. I was told the reason for this is that we are trying to promote a healthy image and that the smell is awful. I actually followed that rule. But a rule they should have had is that the trainer can't eat her raw tuna fish with peas behind the counter because it made the whole reception area stink. So thanks a bunch Massage Envy for wasting my time. I hope you go out of business.

I'm actually sorry about how long this complaint is.

I worked at ME for approximately 6 months. Aside from all the illegal work requirements for employees, the health and safety of clients is a joke. Potential client should know this. The office I worked in regularly has water running under the doors and the carpet is naturally mildewed and moldy. A health hazzard for everyone, employee or client. In June, the sewers backed up into most of the massage rooms. The owner refused to close for the day (It was even a Monday, the slowest day of the week too). We were instructed to say it was water damage and not allow anyone back into the restroom area, where feces was floating and all around the laundry room too. No appointments were cancelled or even pushed back in the day. We were expected to simply work in that situation and explose our clients to possible diease. The mess was simply mopped up with a bit of bleach water. that is what could be reached without moving equipment. The carpet was simply shampooed, not pulled up and treated. Every time the room begin to reek, they sprinkle carpet deodorizer and hope that works. The entire facility is now breeding mold, mildew and who know what from the remaining sewage. I do have pictures I will post later.

Proper sanitation proceedures are not followed on a daily basis.

LMTs are told by the owner to, "Put customer service before their training." In other words, if the client asks for something that could potentially harm them, do it anyway and don't ask questions, or educate and suggest something else.

My husband and I had a bad experience at the Massage Envy in Naperville, Illinois on Rt.59 and 95th street. I've had many massages in the past at Asha spa, it's an Aveda based spa and they were great. This was our first time visiting Massage Envy. They didn't give us the full hour because of the paperwork, wish they told us to come early to fill that out. The therapist, Jaclyn was horrible. She used too much pressure. At one point I told her, "that hurts" and she said ok, but didn't alter the pressure at all. I woke up today with a very sore back, this has never happened before. I'm a little concerned about it, I have to take Motrin to alleve the pain. I really hope this goes away soon. She was really young and might not have much experience. It's a chop shop, we'll never go there again. When you have a good experience you tell a couple people, when you have a bad experience you tell 50.

This i just a warning to anyone considering buying a gift card for a loved one from massage envy!
Massage envy will sell you a gift card, and tell you it is all inclusive, including tax and tip and massage, but when your loved one goes to pay with the their gift card, massage envy invents extra fees, and tells your loved one that either they must pay out of pocket on the spot, or be FORCED into joining an expensive monthly membership THAT THEY CANNOT, YES CANNOT, CANCEL!
STAY AWAY FROM MASSAGE ENVY! THEY WILL NOT TELL THE TRUTH ABOUT WHAT THE MASSAGE WILL REALLY END UP COSTING YOUR LOVED ONES! YOUR LOVED ONES WILL GO, BELIEVING THEY RECEIVED A THOUGHTFUL GIFT FROM YOU, BUT THE ONLY GIFT THEY RECEIVE IS AN EXPENSIVE NIGHTMARE, MAFIA STYLE!
YOUR LOVED ONE WILL HAVE TO PAY OUT OF THEIR POCKET FOR THE 'GIFT' YOU SPENT ALL THAT MONEY ON!!! PLUS, SINCE THE LOVED ONE BELIEVES THE GIFT IS A GIFT, SO THEY WON'T HAVE TO PAY, MASSAGE ENVY KNOWS THEY MAY NOT HAVE MONEY ON THEM SINCE IT WAS A PAID FOR GIFT!!! THAT WAY, THEY ACTUALLY FORCE YOUR LOVED ONES INTO A MEMBERSHIP THEY CANNOT AFFORD, OR EVEN WANTED TO JOIN!!!
THIS SHOULD BE ILLEGAL! YEAH, WHAT A GREAT GIFT; NOOOOOOOOOOOOOOOOOT. GO ELSEWHERE FOR A GIFT MASSAGE! A PLACE WHERE THEY DON'T LIE ABOUT YOUR GIFTCARD OR FORCE YOUR LOVED ONES INTO THEIR RIP OFF MEMBERSHIP, WHICH LIKE I SAID CANNOT BE CANCELED! THEY WILL SUSPEND IT IF YOU CAN'T AFFORD IT, AND THEN THEY WILL START CALLING YOUR LOVED ONES, HARRASSING THEM TO PAY FOR A MEMBERSHIP THEY WERE FORCED INTO, DIDN'T WANT, AND DIDN'T USE.
MASSAGE ENVY- NO THANKS! I DON'T WANT YOUR "GIFTS".
THE NERVE! AND IMAGINE HOW MANY MOTHERS WERE FORCED LIKE THE MOB INTO A MEMBERSHIP ON MOTHER'S DAY. YEAH, WAY TO TREAT MOTHERS.