Nationstar Mortgage
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Category: Business & Finances
Contact Information
California, United States
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Nationstar Mortgage Reviews
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Sintia
October 6, 2009
Harassment
Nationstar morgage company has gone back and forth on that the Obama program is going save my home. But then I am getting letters from Nationstar that my house will be going into forclosuer on Nov 4, 2009. I have called this morgage company over and over about these letters and the people at Nationstar keep telling me to ignore them.
I am not getting anywhere and I am afraid that my family and I will be in the street right before the holidays. I looked up the complaints on this morgage company here recently and found many more people in my shoes and stating that they too were told to ignore the letters and found themselves out in the street. I don't have the money for an attorney and I am so stressed out on not knowing what my future holds for my family.
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wintergrey2
October 5, 2009
unwillingness to work with consumers
My mother passed away exactly 4 wks after I moved into my new house, so I had to take over her bills as well as keep on top of my own. I explained to Nationstar that because I had to go thru the probate court system I would have to make payments in 3 month increments.The court staed I could not sell anything rent it out only fix it up..no problem they said. Well it was a problem. calls, harassment and beligerent reps screaming asking for my dead mother and saying things such as she had better call us or we will take her house...yeah right people. I called tried to get things straigtened out and REQUESTED A COPY of her mortage agreement since this was a refinance...1 year later and I am still waiting. Now I am told the house is in foreclosure even though I have records of the payments made, as well as the payments they have started sending back. Every time I call, I am on the phone no less than an hour and 15 minutes either on hold, getting transferred, or explaining all over again what the original arraignments were. now afetr being on the phone 90 minutes I was told call back later on this afternoon more reps will be here...
What a waste of time and energy and money...none of those people should get paid since they dont do anything but say I will have to tranfer you to someone who knows that info maam...
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craighhhtyr
September 30, 2009
poor service, late or no statements
Nationstar is simply the most disorganised poorly operated mortgage company. GMAC sold our loan to them and the frequently dont send statements. their website doesn't work so we have been forced to pay with Western Union. It is criminal that a mortgage company can operate this way
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bscs
September 17, 2009
SCAM
Gmac sold our mortgage to Nationstar and everything was fine. Shortly after this transaction my husband lost his job...Nationstar contacted us about a loan modification. I would listen to my husband tell me the options of paying a note for three months that were about $500.00 a month lower than our regular note and if we did everything perfect they would refinance us at the new lower monthly note. I couldn't help but notice that we still recieved late notices although we did everything they told us now they are threatening foreclosure and my husband doesn't think it's anything to worry about. I am scared to death because our house is worth way more than we owe on it...HELP!!!
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Eugene Coon
August 7, 2009
They stole $430.00 from us
Ed Moore responded to my 85 year-old Father's inquiry about re-financing our mortgage. He told us that we would need to pay for an appraisal of the house and we paid him $430. Now, he has disappeared and we cannot get in touch with him.
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dagammans
July 31, 2009
False delinquent notices
I have been reading all the complaints regarding Nationstar Mortgage. My GMAC loan was also sold to this company and all I have had is trouble. I have received two late notices this month and I have never missed a payment yet. One customer service person told me "Your account is fine, don't worry about the notices" She could not however tell me why they were sent out at all. I have spent many days and an average of 20 minutes waiting for a person to answer the phone; many times they never answer. Today after 40 minutes I finally gave up.
I am ready to have an investigative report done on this company, I plan to report to my congressional representatives and I would like GMAC to have to have some responsibility since they have put their customers in harms way by selling mortgages to this company.
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Karen Overthrow
July 31, 2009
harrassment false notices
OUR MORTGAGE WAS SOLD TO THIS company by GMAC who we had for many years with no trouble. We constantly get past due statements from them when we have paid them and on time on line and the funds are there with them. Now they say they don't have money in escrow for our taxes and they have over 1200 dollars more than the taxes due in escrow. We get idiots on the phone telling us to ignore these statements and they don't know a thing. Additionally you cannot get through to them. As I type this I have been on hold now for 24 minutes. They play a recording saying to ignore letters received if payment has been made. I guess they know how dumb they are. I wonder if this can help. Where can I make a formal complaint where someone cares and can go after these people for the fraud and dishonest practices they perform.
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Carol J
July 30, 2009
Seriously bad mortgage co
Last week received notice from Nationstar that my homeowners insurance had not been paid--WRONG!!! GMAC sold my loan to Nationstar and this mortgage company is the worst company I have ever seen. Now today I get a notice saying that I am delinquent for July through September. Hell, August & September are not even here yet and yes, my July payment was made on time and my check cleared my bank. Now they are threatening foreclosure!!! Something must be done about these people. Oh, and they have called me so many times wanting me to refinance to the point of being a nuisance. I would not refinance with Nationstar if the rate was 2%. Anybody have any ideas how to shut them down?
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Scott L.
July 30, 2009
Horrible company
Last year my loan was sold to Nationstar by GMAC. They have to be the most terrible mortgage company I have dealt with.
Just yesterday I received a delinquency notice dated July 24, 2009 and the first line of the letter was: “Our records indicate that your monthly mortgage installment which was due on August 1, 2009 in the amount of (amount withheld) has not been received.”
I have contacted them via email inquiring as to how I could be receiving missed payment notices for dates that have yet to occur. Are they assuming my intent to be delinquint or do they have some sort of crystal ball or time machine.
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Felix
July 26, 2009
Awful company
Nationstar Mortgage is calling me at work and asking if I want to schedule my monthly payment in advance. It is only October and they want me to pay for November. The Customer Service rep then advised me that she was attempting to collect a debt and I stopped her and said no you are not you are trying to collect in advance. My husband and I owned a business and it went bankrupt and I have had to deal with people like this ever since. I am not complaining I am just stating that being referred to as subprime makes me feel like a second class citizen. I have paid all my bills on time before and after the company failure. I do not think a company should be allowed to pursue you for payments due in the future. I informed the young lady that I realized the housing mkt was in deep trouble but to not call me to try and get paid in advance.
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