On 8/29/09 I went to the vison center at the Hannibal Wal mart supercenter to get my eyes checked for contacts. The optomitrists name was Marler. It took him all of 10 minutes to do the exam. I have had exams before and know it takes at least 30 minutes or more to do the exam. He gave me some sample contacts to wear for a week. When I returned for my follow up appointement I told him I couldn't see very well with them. He checked my eyes again, this time it took about 5 minutes, and changed the prescription, I was told to wear them for a week again and return for another follow up. I told him I was still having a problem. He told me it was astignatism causing the problem, that he could fix only 2 things with contacts and since I had to have help with distance and had to have a bifocal, I would have to live with the astigmatism. I excepted that, but why can't i read close up or see in a distance without it being blurry? Between the exam and the contacts it cost me about $100.00. I think they should refund my money or give me a proper exam and new contacts that work. If they are going to provide this service they need to do a better job of it with competent staff.
shirley yoder
monroe city, mo.

I just don't understand why it is that wal-mart employees have no concept of customer service or that without the customers who come to their stores then they would not have a job.

I can not tell you how many times I have wanted to ask a question and been interupted by an employee or been walking down the isle only to have a stocker with a large cart of frieght damn near run me down to get where they are going.

I know you have a job to do and even if you are a simple stocker your very first priority should be the customers.

I wont go to another walmart as long as i live... until they get some decent training for their people.


hello target folks!here I come!

All I'm trying to do is lower my interest rate down from 19.87 to the lowest possible rate. We have never been late on a payment and often pay more then the mim.

I purchased a Wal-Mart gift card for my father. Fortunately I kept the receipt. When he tried to activate it on their automated system, he was asked for a lot of personal information so he hung up a brought it to me. I called the number to try and activate the card. I had the activation number and the receipt number. The automated system is a phising scheme to get you to provide all of your personal information. At no time does the system say you do not have to provide this information to activate your card. It aks for your: name, complete address, phone number, date of birth, social security number, cell phone number and provider, and email address. I kept yelling no into the phone until the automated system routed me to a person, who also tried to imply that I must provide all of this information. I was furious. They want to send a re-loadable card and try to force you to get it by providing this personal information, before they will activate your card. I was finally, after 45 minutes able to get his card activated without providing all of this information. This is a phishing scam designed to get you to rpovide enough information to have your identity stolen. I am furious, but cannot get a real person on the phone at Wal-Mart to cpmplain.

Today on January 3 around 8 pm, I went to your store for an exchange of an gift set. Well the item I was returning, price was reduced. I told the tall male customer service person that I was willing to keep the item if I got a price adjustment. The guy said okay. Then I told him, that the rest of the items on the receipt were in my car and could I do the other items that I had bought a week earlier. <br>He said "yes!" Well, I go to my car and come back 20 minutes later and got another customer service rep. Well, I told her I just want to do a return and buy back. She asked me who said I could do this. I pointed to the guy next to her. <br>He told her "he did." She takes the item and goes two different people. She comes back with an female African manager. <br>I asked "what was the problem?" She said, that I could not return the items because they were holiday items. (Vanilla Lotion & Soap gift set). I asked " Where on this receipt or on the board above me, that it said that?" <br>She said, "It has always been that way. I told her, that I just did it 5 minutes ago, and someone else approved it, why was the process changing now. They said the other guy did not get it approved by a manager. <br> I told the argumentative manager "Since I was getting bad customer service, then I could return the items with a receipt since she was refusing to give me price the adjustment!" <br>She storms off, in an angry tone saying "I will not allow it!" Then I told short female customer service rep that computer allowed a price adjustment without a manager, why do we need to discuss it with the manager. She goes on and says that the guy next her was new. <br> I told her "I didn't care, the computer allowed it. What's the problem?" I was so upset with the bad customer service, I told her to return all the items and the items I was about to purchase I left them in the store. <br> In addition, I told her that I guess the customer isn't always right at Wal mart" I thought Wal mart and I was going to have a good relationship since, the store moved. I wanted to stop shopping at Target. I had never had this bad of service at Target. Therefore, I would like to know, what is Wal Mart's problem. Sorry, I didnot get their names, but I am pretty sure, you can just check the schedule to see who was working at that time. Wal mart needs to post their rules or stop disrespecting innocent customers.