Went to Staples in Bensalem, PA, for a camcorder. I was going on vacation in two days and wanted to do some filming, but didn't have much time to decide on what to buy. The sales woman showed me a Sony for $329. I liked it. But when she went back to the stock room to get one, she came out with a Canon instead.

They didn't have the Sony in stock, she said. Funny, the Canon was nowhere to be found on the display, but the Sony was still proudly sitting on the shelf. I needed a camcorder, though, so I asked some questions about the Canon.

The Canon had fewer/inferior features compared to the Sony, particularly a poorer optical zoom, a key feature. According to the sales woman, the Sony had 80 Gig memory card included, but the Canon had 64 Gig, which was probably enough for my needs.

The Canon was priced at $279, so I figured what the heck, you get what you pay for and bought it.

But when I got home, I found that the sales woman had been wrong about the memory card -- there was NOT a card included in the package. (Maybe an innocent misunderstanding on her part, maybe not.) Also, the box for my new camera had previously been opened by someone else, as evidenced by the torn packaging inside. Maybe someone else bought it before me and returned it. Or maybe the store help borrowed it for their own vacation then brought it back to the store.

I called the store to ask them to fix the situation. They said the biggest memory card they have in stock is 16 Gig, costing $40. Tack that onto the $279 plus tax already spent and I'd be paying basically the same amount for the inferior Canon plus memory card as I would have paid for the Sony, the one that I wanted in the first place and that was still on display.

This was BAIT AND SWITCH for sure.

While still on the phone, I asked the store manager to comp me for the 16 Gig memory card (just one-fourth the memory that the sales woman told me the Canon already had) and I'd call it even. Seeing as how I was spending more than $200 a month in the store on print jobs, I figured that the store manager would want to take care of me.

But the manager absolutely refused, then tried to cut the call short because it was her closing time. I told her that I would be back in the store the next morning for a full refund and she'd never see my rear end in that place with my monthly print orders again.

When I purchased an HP G71-340 laptop computer from Staples, I was sold a three-year extended warranty that was seamlessly to continue the HP 1-year warranty for 2 additional years. Before the HP warranty was up, I contacted them with a computer speaker problem. They failed to resolve the issue. I went back to work. It takes hours to deal with HP on technical issues. Today, with my extended warranty in place, I contacted Staples ESP about the speaker problem. I was curtly told by both a technical contact and her supervisor that because I had called HP about this issue, it was a "pre-existing condition" and NOT covered by the extended warranty. I checked with the tiny print on the contract and found the pre-existing phrase. It referred to conditions existing prior to "issuance" of the coverage. The technical service plan was issued to me the day I purchased the computer, and the condition did not exist at that time. So, it was NOT a pre-existing condition according to the contract. However, the supervisor still refused to create a service work order. I think they are charged to refuse service wherever possible. Unless they fix this problem, I will avoid Staples - and advise others to do the same.

I just came back from the Staples in Bloomfield, NJ and I went to do a fax. Did my fax and waited patiently to pay for this fax when all of a sudden it was my turn in line and he tells me to go to customer service to pay for my fax. I was walking to customer service and he took care of everyone else but me! now i'm upset and spoke to the manager and he tells me did you speak to the manager in copy center? why would I have to talk to another manager? at that point I just left and willing to go somewhere to invest on a home fax! ridiculus! I also, called headquarter today and spoke to someone and told them my story. Someone is suppose to get back to me. I highly doubt it! Aweful customer service!!

Bought Hp G62-340us laptop.Worked for 1 day and mouse or cursor froze.Talked to store techs no help.Told to bring it back.Took it back for a refund put through 3 different people all trying to do a swap or upgrade but no refund.Went to manager who said I could only get a corporate check and that would be around 3 weeks.Then when I agreed they reneged on that.Told to come back next week and work it out then.(This would be past the 14 day return so I asked for an extension they said sure until I asked for it in writing.I was given a replacement computer and rudely told no need to come back deal with HP -Staples was no longer involved.Worse than any used car lot I have ever seen.The charming people turn very very rude when you attempt to return an item they only want you to swap or upgrade-when you say NO, I want a refund it all changes.Never will I or my company do bussiness again with staples.

After 14 days, you cant return any product to STAPLES directly, you need to contact the manufacturer. I bought an HP Printer from Staples 2 months ago, and its not working. HP agreed and decided to send me a new printer. However, only if I give them my credit card to ensure I send back the defective one within 14 days. I find this terrible customer service, so I thought I could simply return the defective printer to my local STAPLES location...

...NOT! They refused to handle it unless I bought their extended warranty service plan. So let me see, they WONT take the product back, but, if I paid additional money at the time of purchase they WILL take the product back. Thats why I will never buy from STAPLES again, poor customer service.

Contacting the local store manager directly AND calling their customer service line was no help at all. Understanding a problem and making a decision to ensure your keeping your customers happy and LOYAL is what its all about. STAPLES clearly does not understand this.

I am a Sales Manager in the Northeast responsible for 7 sales reps and all of their office supply expense authorizations, I am immediately instructing them that any purchases at any STAPLES will NOT be approved. Thank god my factory does business exclusively at WB Mason.