Subway
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Category: Lifestyle
Contact Information
Raleigh, North Carolina, United States
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Subway Reviews
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Teresa
July 21, 2009
Hair in food
I bought a sub at subway and found a few hairs stuck to the bottom of the bread and in the sandwich. One of the sandwich makers had very long hair in a loose ponytail and she was turning around fast all the time flinging her hair everywhere. No one was wearing hair nets. I went to complain and they didn't do anything to fix the problem.
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Felix
July 21, 2009
Awful, awful, awful
I bought a sub at subway and found a few hairs stuck to the bottom of the bread and in the sandwich. One of the sandwich makers had very long hair in a loose ponytail and she was turning around fast all the time flinging her hair everywhere. No one was wearing hair nets. I went to complain and they didn't do anything to fix the problem.
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Jolene Williams
July 9, 2009
Unruly and extremely rude employee
I witnessed the unjust treatment of an employee by another employee. I took my young children into get a sandwich when a very rude woman named Terri Phillips verbally attacked an employee making her cry. I will never ever subject my children to that kind of situation again! As for the customers of that store: Don't eat there if you plan on having a quiet and fun experience cuz Terri will make you want to walk out like I did!
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nimbostratus
July 8, 2009
Overcharged by almost $100!
Subway is normally a great place to grab a quick, healthy bite..but I strongly recommend you stay away from this particular location. My husband and I recently purchased two $5 foot long subs, totaling $10.83. The incompetent employee for some reason or another typed in $108.33 and now we have to dispute the charge. We didn't even notice she didn't give us a receipt since it was such a small purchase. We called the Manager on duty and they basically told us that it would be 3-5 business days until we could get a refund. They also said that the same employee got chewed out the week before for doing this to another customer, but their charge was in the $500's. My question is, why the heck would you keep an employee in your business who is making such huge errors? We will be going to the Lemmon Avenue location from here on out. Please use caution with this location! You could get ripped off with no apology.
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bbw
June 22, 2009
owner
DO NOT EVER work at subway on main st ware he does not pay his workers!!Only by subs.and he will work you to death (meaning every day12-15 hrs)and when you ask for payment he laugh at you.
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phiit29
June 20, 2009
Rude staff, overcharging
I was greeted by a young Asian woman who barely spoke English. I guarantee her only "knowlege" would be Subway terminology, and even then, it was difficult to understand her and she could not seem to understand the words "Cold cut on Honey oat" or "Veggie patty on Italian herbs and cheese". We repeated our order several times.
The 2nd CSR was an older lady. She rolled her eyes at us twice and was very rude when I asked her to take the lettuce of my sandwich because I had not requested it.
When it was time to pay, I asked that $11 be put on my credit card and the balance of $1.72 I would pay in cash. I have been able to make a transaction like this in many stores in Canada. I understand that different machines do different things, but was this a technical issue or a worker that was too rude and lazy to accomodate the customer?
At the end of the transaction, I asked for a pop cup, as I had purchased a meal. I was told that the pop machine was out of order and I would have to get a bottle drink. Pop machine not working = forced to consume 30 cent more expensive bottle. And that's all fine. Except, (and this is where it's really the principle and not the $) why should I have to pay the extra money for something I am being forced into? My options should have either been to not get a drink at all or to be given the bottle at no extra charge. I had paid for everything before I was aware of the machine being out of order.
It is the restaurant's problem if they are having issues with their equipment. It is not up to me as the customer to have to financially compensate for their messed up fountain drink machine.
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H2N2
June 7, 2009
Poor Customers
I would first like to take this opportunity to thank all of those people who do care about the person behind the counter. Also, those of you who are using this site for it's intended purpose. However, seeing as how I still have a complaint, I'm going ahead with it.
I would like to complain about bad customers. I work at a Subway that operates in a mall food court, and have been working there for nearly a year now. I've seen some good customers, but more often than not, people are just plain rude. I know that I'm supposed to be serving you, but I'm not a slave, and I am most certainly not lower than you, so don't treat me or any of us as such. We work harder than you can imagine, and we don't need your attitude.
Just because we make a mistake doesn't mean that we're incompetent. We're only human. We aren't the ultra-super-robot-sandwich-machines that people think we are. Our sandwiches will NOT come out looking like the image, and we can't tell if you're saying "light mayo" or "lite mayo." And we don't have any control over the bread, okay? Our managers are supposed to make it when they open the place, so if it's hard or looks burned (which it ISN'T) it's their fault and not ours. We're just trying to do our job.
It is harder than you think to make sandwiches and keep our store clean than you think. Especially on a busy day. If you come in at 7:30 PM, and our area is a mess, it's not because we're slobs. It's because we have such a heavy workload that we can't keep the place clean and work at the same time. And our manager only schedules two or three people a shift, and one person for the night shift on all weekdays but Friday. So it isn't our fault we don't have enough people.
It doesn't matter what side of the bread I put the condiments on. I don't care if you only want veggies on the bottom, with mayo only on the top and ranch on the bottom. THE SANDWICH IS GETTING CLOSED ANYWAY. Stop freaking out over mistakes.
We are working as hard as we can, and most of the time just want to get you through line so we can close on time. Please, please, PLEASE don't ask what our Five Dollar Footlongs are when there's a BRIGHT ORANGE SIGN not two feet from your face.
If we say we can't make a sandwich, we can't make a sandwich. All of the sandwiches MUST be the designated sandwiches. That means NO, you CAN'T have your turkey-salami-tuna with extra shredded cheese. Also, only seven of the Five Dollar Footlongs will be the same everywhere. And the amount differs. Chicago has eleven, we have eight. Live with it.
Thank you for your time. You might start saying stuff about 'the customer is always right, ' but to be honest, the customer deserves the bad service he or she gets 99% of the time. Here's the deal: you get off your high horse and we'll be more civil. It isn't that hard. Just because you earn 35K a year and we work for minimum wage does not mean that you are working harder than us, or are better than us. We just want a little respect.
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batron
June 3, 2009
very rude behaviour
I have never written a letter of complaint before however I guess there is a first time for everything. I am totally discussed at the manner that I was treated not only by one, but by two Subway employees that looked to me to be mere ‘children’. The Subways I refer to is located in Deux Montagnes, Quebec and the employees, one making the subs and her friend at the cash that both refused to speak English and were downright rude to my wife and I, who proceeded to deliberately blunder both our orders. Well, I decided enough is enough. I am the paying customer who deserves to be treated properly and with respect. As far as I am concerned if they were my employees, I would have terminated them both immediately. Furthermore why was the manager of the restaurant not present? I will not tolerate such behaviour by employees representing a Subway restaurant nor any other establishment. There no need for such manners. My wife and I simply left all everything on the table and walked out. I noticed security cameras and maybe it would be a good idea for the Subway management at the head office to review the tapes. This occurred on Tuesday, June 2/2009 at 6:20pm. The girls did not give their names, nor were they wearing name tags. The one that proceeded with this childlike mannerism had a piercing between her chin and lower lip. I do believe it would be in your best interest to address this situation and to ensure no future behaviour such as this.
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subway
May 20, 2009
bribery
I WANNA KNOW ANYONE OUT THERE WHO IS CONSIDERING SUING SUBWAY. I have video tape of them taking bribe and many other things the way they do business.
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sharon Kelley
May 12, 2009
mistake in order
I ordered 2- 5 foot subs and when i went to pick them up they gave me 10 reg. subs all with beef and ham. What was very upsetting was i called to confirm the day before and she said everything was ok. I was very disappointed because it was for our staff appreciation day. This was very upsetting to me. I had to order pizza for the evening staff. Since the new people have taken over it has not been the same. There is a language barrier between the subway personnel and the customers. The worker even quoted me $ 141.00. When i picked it up it was $ 60.00.
Very Disappointed
Sharon Kelley
Dietary Manager
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